Best tow truck driver ever. Saved us in a tough spot. Came super quick. Mike is the man if you're in a real pinch.

Very negative experience with Universe which caused us to miss a vacation, move multiple scheduled appointments, etc. because they could not complete the work in a timely matter despite consistently communicating it would be done. We had to bring our car back multiple times due to it not being fixed completely the first time, after 3 times it is still not fixed. I do not recommend Universe and will be encouraging Gieco to remove them from the list of shops with whom they do business. read more

We needed a company to remove a ticketed car that was illegally parked. The company refused service.

This towing and body shop is one of the best in the area. The work is done in a timely manner and at a reasonable price. If you need a tow, they always arrive promptly and handle your car carefully. Everyone at the body shop is highly skilled and great at what they do. My recommendation is to go here if you need body work done on your car or need a tow. Thank you for always providing excellent service! read more

They repaired my car after a collision. They were friendly and attentive. The work was well done. I've had professional interaction with their towing staff for years. They are great people. read more

Dispatcher kept saying 20 mins and I ended up waiting 3 hours. Really bad service and paid 200 dollars for a 10 mins drop off

This is robbery]! Do not let them take your car, they will get you with multiple charges and will most certainly damage your car. Any positive reviews are coming from themself. read more

Universe, the family and the crew are all great. They have an very responsive tow business and their body shop is legit the fairest I've ever seen. Just head there and talk to anyone you need. They're all very helpful and every job we've asked them to do came out perfectly. Car accident, special projects. They just know what they're doing!! A must go when needed. Ps. They also maid the claims situation nice and easy. Sent multiple cars and projects to them. Wouldn't go else wear read more

Just want to give a shout out to Universe Towing and their wonderful driver Rob. My daughter was driving alone on the FDR 11:00 at night when she got a flat tire. She was in a panic and tried contacting AAA. They don't cover the FDR, so referred us to Universe Towing. I contacted them and they dispatched Rob, their driver right away. He called me back to get a more specific location as to where my daughter was stuck. He was there in no time and saw that my daughter was upset and crying. He calmed her down and was so kind to her as he hitched up her car. He made a dangerous and scary situation much less frightening. Thank you so much for your help and compassion! We will "pay it forward". read more

Would give 0 stars if possible. They are the only towing service who can tow from the Hutch. I was on a very dangerous area of the Hutch with a child at night. The woman on the phone said 40 minutes. We waited two hours. Every person we came in contact with from this company is incompetent. Read the reviews. Use any other towing company if possible. Complaints about this company should be directed to NYPD Highway District, Arterial Tow Program, Hollis, NY 718-217-3536. read more

Never would use anybody else besides Universe. Fast, Reliable, and great to work with. Universe turns a stressful situation into a breezeeee. No complaints what-so-ever read more

Probably the worse, most unprofessional business I have ever seen. Not only did I get into an accident that wasn't my fault. To top it all off all my music was stolen from the car while kept inside their lot most likely by an employee and they have done nothing to resolve. Complete disrespect and bullshit. read more

they will rip you off . very rude and unprofessional . these guys will lie in a blink of an eye !!

Be carful and AVOID this company no matter what! They estimated my towing $350 and ended up charging me $800.23. If you put your car in their yard which located at 254 3rd street, Brooklyn, NY. Be ready to be taken advantage of. They will milk every penny you have and will not release your car until you pay them. Also I have noticed that they have three different names. Online you will see them as "universe towing", the receipt says metropolitan towing, the sign on the truck is actually "Mike heavy duty towing" and the girl that picked up the phone at their shady office on flushing Ave answering the phone as " authorized towing". Give yourself a favor and never use this company! read more

Caught a major blowout in my Smart on I-95 in the Bx today -- we're talking fist-size hole in the tire -- and the Universe provided, as they say :). I am chastened to say I didn't get the man's name, but my driver helped me hook up the car, was super-friendly, and stopped at literally every tire shop on Boston Ave (pro tip: there are dozens) to see if they had the specialty tire I was going to need. It was kind of a scary situation and he was a definite calming influence, plus the tow rate was reasonable. Definitely grateful for Universe Towing and my anonymous driver ("Mr. Universe"? heh) this Thanksgiving week. UT: give this guy a raise. (He lives in downtown BK, he said, if that narrows it down.) read more

There are at least ten towing companies in the Bronx. Any one of them would be better than Universe Towing. They lie about towing costs and jack up rates after you have no alternative. These are not good people. Stay clear. Unless you think $500 is fair for a tow. read more

This company is the only Authorized Tow service for the Hutchinson River Parkway in Bronx, NY. As such, there are strict rules and regulations that they must follow. THEY DON'T! Before you are towed, they must give you a Customer Bill of Rights. Insist on it. They must tow you to your requested destination within the borough of occurrence, but their drivers often refuse. In my experience, their drivers are lazy and dangerous. Mine didn't secure my vehicle to the flatbed. I saw another tow a vehicle with passengers inside. I attempted to contact the owner, Mr. Anthony Aquilino, several times to pleasantly inform him about his drivers. Although I left messages on multiple occasions, he couldn't be bothered to return my call. Complaints about this company should be directed to NYPD Highway District, Arterial Tow Program, Hollis, NY 718-217-3536. read more

On Friday, April 22, 2016, around 2pm, my motorcycle died on I95, Cross Bronx Expressway. I called my insurance company, which called Universe to come get me, and gave me their number. After about 15 minutes, I realized I might have made a mistake on the location. I had asked three different passing drivers who had come to a stop in the heavy traffic, who all gave me the same inaccurate info. Apparently, many locals confuse this spur of I95 with I295, since the route number changes without any turns. The person at Universe who answered the phone was terse, rude, kept interrupting me, wouldn't listen, and hung up on me. I tried to talk to the guy to figure it out, but he would not listen and kept interrupting me. He said he knew exactly where I was, and that "We have you on camera" which turned out to be a blatant lie, then hung up on me. When no truck came after an hour, I called again. This time I had asked more drivers, and had gotten some signal on my phone so I could use the nav system, and had precise info. Got the same guy. He got all excited and yelled at me, then said, I will take care of it and call you back. He never called back. I waited a half hour and called again. He said he had called a different tow service that's in the right area, and got off the phone as fast as possible without telling me the name of the service or their number. Another long wait, and no tow truck, so I called Universe again. Same guy answered, now really irritated, but gives me the number of the other tow service and hangs up on me (again). So I call the other number, which turned out to be Autorama, also in the Bronx. A very pleasant and helpful gentleman named Angel told me yes, he got the call from Universe, but the guy who called was so unclear and hung up so fast, that he (Angel) couldn't get the exact location. So finally, working with Angel, they came and got me. All told, I was sitting on the shoulder of I95 Cross Bronx Expressway for almost 5 hours. While I did make a mistake at the beginning, I tried to rectify it early on, but the extremely rude, impatient dispatcher at Universe simply would not take the time to listen, insisted he already knew where I was, and told me he "had me on camera" just so he could get rid of me. When people call a tow service, they are often in trouble, nervous, and need help. This idiot is in the wrong job. However much he is getting paid, it's too much. read more

Broke down on Queensborough Bridge, found out that Universe Towing is the only company that can tow you off the bridge, they have a city contract. I asked to be towed to my home in Queens and the driver Chris told me "they don't do that, they only tow you off the bridge." I called another company to tow me from York and E64 were he left me and when the driver picked me up he told me they Universe Towing was obligated to tow me anywhere in the five boroughs. I then read the back of the receipt that I was given as the Universe Towing driver left. Saw that he was correct, in between rush hours, which it was. I called and complained and got a NYPD officer who is sending me an official complaint form. Ask to see the Customer Bill of Rights before all towing read more

I ordered a $38 extended ball mount. Received the wrong item: a $20 hitch adapter. Attempts to contact TowUniverse was unsuccessful. Opened a Paypay Resolution. One week later, still no response from the seller through Paypal Resolution. No return authorization. Paypal emailed me requesting that I return the wrong item at my expense from Louisiana to Pennsylvania. read more

Thank god for Al and universe Towing, they came and saved the day I was Stuck in the middle of the highway cause I ran out of gas and before I can even think of something to do they pulled up to the scene got me out of there and in no time I was back on the road. read more

Yesterday I my car was stuck in ice. A competitor was called at 2:45pm and we were quoted a 90 minute wait. After calling the competitor several times and being assured that a truck was on their way, I called Universe at 6pm. They arrived 30 minutes later, only 3 minutes after the competitor had finally shown up. Despite not using their services, I still would recommend Universe for their good communication, quick response and being true to their word. And yes, I wrote a review for the other company but it was not as generous as this one. read more

They tried too tell me my car was totaled after they realIzed my insurance wasn't gonna pay for it. The cars engine only had 20k on it , untouched. They inflated the repair costs hoping I couldn't get the car off their lot and keep the car n sell. Wrong. I got the car off their lot , and found footprints on the roof of the car and added damage too the car took too another spot and the cost was nowhere near what they said. It's a racket in my opinion. Stay away read more

Very rude and unprofessional driver! We were involved in an accident on Bruckner Expwy and, because it is restricted highway for towing, only state approved company can tow your car, which sadly happened to be Universe Towing. While we were waiting for the towing truck, the police officers kindly helped us push our car to the nearest exit to avoid creating traffic and to reach safer spot for waiting. When the towing truck arrived, the driver asked me if I want to use my insurance to fix my car in his body shop. I said that I prefer to tow the car to the destination we specified in our request, because the accident wasn't our fault and we will go thought the other driver's insurance to fix it. The driver kept insisting to take the car to his shop saying that, regardless of whose fault it is I would still need to pay. When I refused his offer, he said "well, then go find yourself another towing truck, I was told the car I need to tow is on the highway and you are not" and left! Pure scam! Beware! read more

Universe Towing - Universe Towing truck is leaving us on the side of the road because we refused to take our car to his body shop! - Towing Near Me - Bronx, New York

do not ever use this towing co , they tow my truck over the weekend to there location and never makes the invoice .they said owner of the co he is the only one can makes the invoice and we don't know when he will come over to makes the invoice !!! read more

My car broke down in a very dangerous spot on the hutch south yesterday. I called the tow company several times who even told me he was going to call me back after explaining the danger of where I had broken down with a flat. 2 hours later they still didn't show nor call back with any update. They really suck. (After seeing the other reviews, maybe it was blessing they never showed) read more

I would never use this for company again They charged for services &hourly charges they never provided STAY AWAY FROM THIS COMPANY YOU'VE BEEN WARNED read the other reviews read more

Terrible service. The driver attached the chain to the arm of the right wheel of my car and broke it causing my car to shake uncontrollably. I called them and they said it was impossible they could have broken it. When I took it to the mechanics they said it was the tow and it cost me $175 to repair. Do not trust this company! read more

I got into a pretty big accident on I95 while passing through the Bronx. My car was totaled, but the team at Universe handled my car (including all of my possessions inside) with care. Joey and his team were great with communication, which is definitely what I needed after my accident. I didn't have any repairs at their facility, but the towing process was fast and seamless. Thanks guys! read more

I just returned to Universe this past Saturday to pick up the contents of the car that was totaled in an accident on 4/17. Joey was at the desk again and was just as polite and helpful as the day of the accident. I want to compliment him on his great customer service skills and thank him again for taking care of my stuff. He and the other people I met in the office are doing a great job. read more