This was a great experience-- driver was super communicative and helpful. Got my car taken care of…read morein no time!

In early October my car broke down on a Parkway. I was towed by the State Police Towing company to…read moreNorthern Boulevard and 219th Street in Queens. It was 9pm, dark and the car was un-drivable. I called AAA to tow me to a AAA recommended garage. After over 4 hours of waiting, AAA told me they had no driver available to tow me, and that I should call a private towing company. It was after 1am and I was quite nervous. I called Power Lift Automotive and the dispatcher, Rob, answered the phone. He was very reassuring and said that Justin, his driver, would be there within 45 minutes - and he was. I was still nervous because I had to pay cash and leave my car with Justin whilst I got a cab home. But both Rob and Justin reassured me that Justin would take photos of the AAA service station and of my keys being dropped into their drop box - and I received many photos and a texted receipt. Today I called to get a proper receipt to present to AAA for reimbursement and spoke to Andy the owner. What a pleasure to deal with such a pleasant, reliable and competent team of people who put their customers needs and well-being first. I highly recommend Power Lift Towing if you ever need to get towed!

Someone crashed into my car on a very busy street in NYC. It…read moreneeded to be towed to NJ. Not always an easy feat. David, the owner of the towing company, kept in touch with me the entire time we were figuring everything out. The car was put on a flat bed truck we got the car to the body shop in NJ. (About 1 1/2 hrs away. I totally recommend him. Penny

Came to jump my car on the side of the road, very reliable and fast service, highly recommendedread more

Jason the truck driver dropped my car off in New Jersey last Saturday night before xmas and forgot…read morethe key. It is now a week later and having given him an attempt to return the key it is still Mia and my car is sitting in Jersey unable to get work completed. However he did make sure to get the tolls reimbursed at almost midnight!

They never came to move a car blocking my driveway I texted them & no one ever answer me be they…read moresaid they where on their was that was early this morning it is now 4:53PM no one ever go back to me or came to move the car

I am writing to formally report a deeply disturbing and dangerous incident involving the individual…read morepictured below, who appears to be operating a tow truck on behalf of your company. Without any provocation, this individual verbally assaulted me and then attempted to ram my vehicle. The situation escalated further when he deliberately positioned his tow truck in front of my car, using it to intimidate and threaten me. He proceeded to move the tow platform toward my vehicle in a manner that strongly suggested an intent to strike it. The entire encounter was alarming and left me shaken. At no point was his behavior justified or appropriate. I remain uncertain as to his exact intentions, whether he intended to damage my vehicle, force entry, or otherwise harm me, but his actions were aggressive, erratic, and posed a clear safety risk. This incident occurred in the CVS parking lot located at 375 Queen Anne Road in Teaneck. Conduct of this nature is completely unacceptable, particularly from someone entrusted with operating a large commercial vehicle on public streets. I urge you to take this matter seriously and investigate it promptly. No one should have to experience this level of intimidation or danger.

Richie's towing is most responsive among 5 towing services I have requested…read more He was very reliable and provided best service. Strongly recommend.

Empire State Towing tried to charge me $59 for a 3.6-mile tow that should have been fully covered…read moreunder my AAA membership. I understand paying the congestion fee plus tax, but no one at AAA or Empire State Towing could explain the extra $44. Instead of clarifying, they sent a driver without my consent and demanded payment on arrival. The driver was professional, but the company's billing practices are not. This looks like attempted theft that I'm sure Empire State Towing performs on a regular basis. AAA should not be partnering with a company running scams like this.

Empire State Towing is fives star service clear across the board. Starting from service call…read morerepresentative to the road service technician. This Company gives you professional on time courteous service. You can rest assure they're respectfully safeguarding your property and taking care your vehicle, with the very best of intentions. When you're in a crisis situation with a vehicle Empire State Towing is the one to call.