I'm writing this review and giving Universe Dog Pros (Courtney) a 1 star review because of a recent altercation that completely blindsided me.
I hired Courtney to walk my three labs 10 months ago based on a referral from a friend. I was in a desperate and vulnerable position because my then 3 year old lab started acting aggressive towards other dogs as a result of getting another puppy.
The first time that I used her, she showed up late and in hysterics because all of her client's house keys were stolen out of her car. It was a really emotional and dramatic first impression to say the least. It was also extremely disruptive as I work from home and suddenly found myself needing to comfort her while my 3 dogs anxiously awaited attention with a new person in our home and missing meetings.
She showed up another time last March crying because a client of hers made a hard decision to put their senior dog down. She said it was because the dog was having accidents all over the house and that they just didn't want to deal with it anymore. It was so beyond inappropriate and judgmental. It really made me question if I should continue to use her or not.
In the last 10 months I learned that she bashed me and my situation to other clients. This is bad business and as a customer, I shouldn't know anything about her dramas or what is going with her other clients or her personal life nor should her other clients know what's going on with me and my dogs.
She canceled on me or showed up late multiple times, which often resulted in billing issues. On more than one occasion she showed up to my house and canceled because it was sprinkling outside and she didn't feel like walking them.
She dog sat and stayed at my house and asked if she could use my washer because a dog from a dog park peed on her shoes. She then proceeded to tell me that she was naked in my house and then she told me that if I had cameras in my house, not to show the video to anyone. What?! How do dirty shoes correlate to being naked? That made no sense to me. It really just seemed like she was fishing to see if I had cameras in my house. Probably as a result of the incident at the other clients house where she was caught on camera having a guy she barely knew over to their house.
She made numerous rude and inappropriate comments in front of my kids on multiple occasions. She also walked into my house once and yelled "who the f is that?" because there was another dog in my house that I was dog sitting for a friend. I was on a really important conference call when she did this and it was heard by all participants on the call. It was mortifying. She has no filter. It's really embarrassing.
She acts burdened and annoyed by dogs, which is odd for someone who has a business about dogs.
On her website she refers to having employees, but she doesn't. For the last 10 months I've heard her tell me that she's going to hire someone, but she still hasn't.
She claims that she has years of experience training dogs, but the reality is that she doesn't. We attempted an in-home training session and she was so abrasive towards us. She berated us the whole time. It was a really stressful and unproductive experience. We chose to use a more experienced trainer instead and had a much better experience all around. The trainer we used turned out to be Courtney's "mentor", Deneese Elfenson from The Canine Resource Center.
Courtney insisted on using ecollars on my dogs. Turns out, she didn't even know how to operate them! Two of my dogs started hiding behind me when Courtney would arrive because they were scared of the ecollar. I really regret allowing her to do that to my dogs!
She recently started changing her policies on the fly, which seems to be an emotional reaction to an altercation that she had with another client who I'm friends with. Her website doesn't even indicate what her policies are.
A couple days ago she contacted me to inform me that she's changing her safety policies and no longer providing services to high risk animals and that includes my dog, Sylvia. She didn't offer any alternative options to i.e. walking my 2 other dogs. She just cut me off and left me with no resolve. She even removed my ability to access my account on Time to Pet so that I couldn't even view my invoices and such. She did this prior to even processing the transactions to reimburse me for charged services that she hadn't even done yet!
It's pretty obvious that she asked other clients to give her 5 star reviews, which means she's continuing to bash us. Case and point. Damage control is in full affect.
Never in my life have I ever dealt with a situation like this nor have I ever been treated so poorly by someone I gave my business to.
After writing this review, I'm embarrassed that I put up with this level of unprofessionalism for as long as I did. I do not recommend Universe Dog Pros a.k.a Courtney. read more