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    Universal Towing

    1.7 (49 reviews)
    Open Open 24 hours

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    Services - Universal Towing

    Boat towing

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    Commercial or oversized vehicle towing

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    Horrible Experience with Universal Roadside Repair/Universal Towing - Avoid at All Costs! I had the absolute worst luck ever breaking down near Daytona Beach, FL on a Friday. Unfortunately, it only got worse when I decided to use Universal Towing. After no help Friday night, I found Universal Towing on the NTTS website Saturday and called. I spoke with Valerie, explaining that my clutch was bad and I needed both a tow and repair. I asked for an ETA and if they could replace the clutch on Monday morning. Valerie promised a 90-minute tow and confirmed they could handle the clutch Monday morning. She charged me $850 for the tow and quoted $125/hr labor, estimating 10-11 hours of labor, plus the cost of the clutch. It all sounded reasonable, so I authorized the tow at 3:49 PM. But that 90-minute tow? It didn't arrive until 6:13 PM! When the driver arrived, he tried to charge me more right away. After some back-and-forth, we agreed to tow both the truck and trailer together, but I was already concerned. Monday morning, I started calling the office--seven times--before they finally gave me Steve's number, the mechanic. When Steve called me back, he said the clutch was fine, and the issue was with the sleeve and master cylinder. But, of course, they didn't have the parts locally. He said the parts would arrive Tuesday around lunch, but I couldn't wait that long. I found the parts three hours away and sent one of my drivers to pick them up so we could get back on the road. This is where the nightmare got worse: My driver arrived with the parts, but nobody answered him until the next morning. When we finally heard from them, we were told the mechanic was at a "drug meeting" and would be back soon. Steve texted me later, saying he was wrapping up something else and would start on my truck shortly. At 2:30 PM, Steve finally arrived--but after all that wasted time, he now said I actually did need a new clutch after all! He added that they had a clutch in stock, though he wasn't sure if it was $800 or $900, and assured me it would only take three hours to finish the job. Then came the real kicker: My truck wasn't even at their shop. It was parked at some random yard, and they said they couldn't work on it there. Steve promised they wouldn't charge me for another tow, but they didn't move the truck to their shop until Wednesday at 2:50 PM--TWO DAYS LATER! When the truck finally arrived at their shop, Steve again promised that it would only take three hours to complete the job. But instead of using experienced mechanics, they hired a random mechanic on the spot--someone who didn't speak English. (Just to be clear, the issue isn't that the mechanic spoke Spanish--we are all immigrants here--but none of the staff at Universal spoke Spanish!) My driver witnessed the chaos firsthand. The mechanic was haggling over wages, demanding $25/hr instead of $15/hr, while my truck sat untouched. They started working around 5 PM but kicked my driver out at 7 PM, telling him he wasn't allowed inside anymore. On Thursday, Steve disappeared completely, and I spent the whole day chasing Angie at the office, who kept assuring me the job was "almost done." Meanwhile, my customers were calling non-stop, worried that we had stolen their vehicles. On Friday morning, Angie claimed they were dealing with broken bolts and said they were just about done. What they didn't know was that my husband had flown from Massachusetts to Orlando that morning because I had a bad feeling. When he arrived at **noon on Friday--six days after the tow and three days after the parts were delivered--nobody was working on the truck! The staff were speechless when my husband introduced himself as the owner. They tried to excuse the delay by saying their jack had broken and they were out buying a new one. I will attach a picture of this mess--it was beyond ridiculous. Finally, at 4 PM on Friday, they finished the job. But the nightmare didn't end there--the invoice was the final insult. They charged us $4,570.89, even though the only part they provided was the clutch. Remember how Steve originally said the clutch would be $800-$900? Well, suddenly it became $1,690! Based on the original quote, here's what I expected to pay: $850 for the tow $900 for the clutch 11 hours of labor at $125/hr = $1,375 With taxes, I expected a total of $3,343.75. But instead, they tacked on $1,227.14 in extra charges. To top it all off, they refused to accept a card, even though I had confirmed from day one that I would pay by card. STAY FAR AWAY FROM THIS BUSINESS! These people are professional scammers. They wasted four days of my time, delayed my deliveries, and overcharged me by more than $1,200. I just pray that the repair holds and I don't end up stranded again anytime soon. This was hands down the worst experience of my life--avoid Universal Roadside Repair/Universal Towing at all costs.

    A stupid looking truck

    Great work from your team getting that scumbag of a truck off the streets. I appreciate your hard work keeping the streets safe from those delinquents.

    Taylor E.

    If I could leave less than 1 star I would. This company showed up to my brand new apartment complex without consent of the property management team at 2am and plastered huge green stickers to cars warning that everyone who was BACKED INTO a parking spot would be towed if their vehicle was not turned around. This is the most RIDICULOUS, SLIMMY and DISGUSTING business practice I have ever heard of. Last time I checked backing into a parking spot isn't illegal by any means. Companies like this do not deserve to have business and given their desperate measures to try and collect some cash they deserve to be reported to the BBB and put OUT of business.

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    6 years ago

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    7 months ago

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    2 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    5 years ago

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    12 years ago

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    3 years ago

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    4 years ago

    Horrible people to work with, made what should be a painless process nothing but a pain in the rear

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    8 years ago

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    5 years ago

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    3 years ago

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    8 years ago

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    6 years ago

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    5 years ago

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    5 years ago

    My car was towed and Freddy the driver was very nice and helpful. I have no complaints. They were fast and friendly. Thanks

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    6 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    Review Highlights - Universal Towing

    He went out of his way to make sure the car was left in a safe spot when he could have just left it in the road.

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