As first-time homebuyers, working with Roman Trevino was perhaps the best decision we could have…read moremade for this overwhelming process. He is, without a doubt, the most patient, knowledgeable, and detail-oriented realtor I've ever worked with (and just a lovely person to boot). Roman took the time to truly understand what we were looking for and worked tirelessly to ensure that every option aligned with our needs. He made us feel comfortable and confident at every step - always listening, answering questions with care, and offering practical advice when viewing apartments. When we finally found *our* apartment, he was with us every step of the way, helping us assemble an outstanding team of professionals who made the process seamless. He expertly managed the complex coop application, ensuring that we felt completely organized and prepared at each stage. Having him in our corner when we encountered roadblocks or issues, made the overwhelming moments feel far more manageable. We are incredibly grateful for his guidance in helping us find our forever home and for the team he built around us. I wholeheartedly recommend Roman to anyone searching for an apartment or home (and have already done so multiple times). Do yourself a favor--work with Roman!

Working with Laura Merrill was such a pleasure. She helped us get 100% ready with our application…read moredocuments before even beginning our tours so that we could be ready to go when the time came to apply. She was responsive and gave great advice. Highly recommend reaching out to her if you're starting your apartment search!

Elana Delafraz was extremely helpful in finding and securing my apartment. In particular, her…read moreresponsiveness and guidance made (a usually stressful) process smooth and straightforward. Would recommend to anyone in search of their next home.

Very knowledgeable, responsive and professional. NYC can be a challenging place to find the right…read moreapartment, Real NY's expertise helped me find a place that I absolutely love!

We were in the market for a small pied a terre in Manhattan. A busy and seasoned agent referred us…read moreto Claudia Hason at Douglas Elliman. As a former New Yorker I was out-of-touch with local real estate, and followed through with the referral. My first impression of Claudia was that she's young, not as experienced as her older colleagues. With that said, she did a great job as our agent. Claudia is responsive, recommending studio apartments that met our budget and criteria; she actually pre-screened a few units and was readily available on our limited trips to NY. (We're based in Pennsylvania.) Claudia is part of the successful Stanica team at Douglas Elliman. When there were contractual questions and issues germane to our purchase, Claudia got sage advice from Simona Stanica and other members of the team. We were in good hands. Claudia is based at 575 Madison Avenue. The office number is 212/350-8500 and her email is claudia.hason2@elliman.com. If we ever sell the studio, I will sign Claudia on to represent us.

Dorothy was instrumental in helping me to buy my first house. From day one she was there for me…read more She answered all my questions and patiently helped me find my perfect home. Highly recommend!

Shady, shady. 1. As a new renter in NY, I fell for their…read morescam of charging me extra deposit, but figured that out too late. Then upon moving out, they have made a lot of excuses and contingencies to justify not returning any of my inflated deposit to me. If I were renting again in NY, I would do my best to avoid Brusco and West Side Management. I will be enlisting legal assistance, because this may be illegal. It's definitely unscrupulous and unethical. 2. Almost non-existent service. Luckily, our unit was nice, so we didn't have many issues. When we did, no one would answer the phone. Sometimes it took days for a call back. The emergency number for the super was never answered. The one time we needed the super (on a weekday), he said he wasn't available for several hours. 3. I am giving an extra star because I actually really liked my apartment. Great location. Crummy generic finishes, but overall a nice space.

Despite the bad rating and reviews, I had a better experience with my time at a Brusco owned…read morebuilding. I had lived on 95th and Amsterdam (studio-4 years) and 80th and Amsterdam (1 bedroom-5 years) and both were renovated spaces. Both buildings had responsive managers and supers so no complaintson my end. Only one complaint was one of the buildings had washer and dryers that broke down constantly and eating up my cash and sometimes my clothes. Overall though, I had no issues with them so I guess i was one of the lucky ones and would consider Brusco again if I were to move back to UWS!

We had an amazing experience working with Teddy to buy our first home. As first-time buyers, we had…read morea lot of questions, and he was endlessly patient, available, and kind. He made the process feel manageable and helped us land our dream apartment in Brooklyn. We couldn't recommend him more.

I had an excellent experience with Teddy Cafaro when I purchased my UWS co-op! I am an out of state…read morebuyer and he made arrangements around my limited schedule, showed me an array of choices. We walked up, rode up, saw city views from all types of apartments in my area of choice. I loved on, made an offer and it fairly straightforward from there. He recommended a super RE lawyer to handle things. We closed and he helped me with the walk through and he did everything on my check list. He sent me pictures, face-timed me and helped out in so many ways. Thanks Teddy!! I love my new apartment.

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

As I did not know any real estate agents in Brooklyn, I took a chance on-line where I found Donald…read moreLai to help my daughter find an apartment. The result was perfection : he instantly bonded with her and gained her confidence. He introduced her to a range of properties, quickly assessed her preferences and completed the search in two visits. My wife and I met him, when we acted as a sounding board for her on the final tour. She and we found Donald to be highly professional, knowledgable, thorough, personable and patient. His recommendations were totally on target. He also assisted in expediting the rigorous leasing process. We would unequivocally recommend as your real estate agent of choice in Brooklyn, as well has extending that recommendation throughout the City.

Worked with Donald to find a place to live in the NYC area. He is extremely professional,…read moreknowledgeable on the market and processes, and has strong connections to facilitate the search and buying process. Highlights: -Fast and concise communication -Quick turn and flexibility with last minute changes -Strong connections (legal teams, banks, etc.) and a great team to support -Had experience selling in a building we were looking at and was able to maneuver through the process to maximize negotiations for us -Positive attitude! Definitely one of the strong more seasoned real estate agents I've worked with. Thanks Donald!

I had a great experience working with Jordan St John while searching for my apartment. She was…read moreresponsive, knowledgeable about the market, and made the entire process feel smooth and stress-free. Jordan took the time to understand what I was looking for and quickly found options that fit my needs. I'd definitely recommend working with her if you're looking for a reliable and professional broker.

Luck of the draw depending on which broker you are assigned. I would recommend steering clear of…read moreJordan. We planned a day-long trip to the city to view apartments with Jordan and after communicating for nearly 2 months, we were only shown 2 apartments. His service was extremely unprofessional. We were taken to an apartment complex that Jordan failed to schedule a tour, and therefore were not allowed past the lobby. Jordan was not attentive to our criteria for viewing apartments and followed his pre-scheduled agenda for the day, despite any preferences. Our criteria was very simple for our apartment, we only asked to view apartments south of 30th street. Our day consisted of viewing 2 apartments (one on 60th and one on 34th). I would recommend saving your time (and money if you are planning a trip to the city) if you are assigned Jordan.

I can't say enough about Jillian's professionalism and attention to detail. Our apartment was sold…read morein record time, she expertly handled all details of the sale and followed through each step of the way with care. Her advice on pricing, staging, etc. was spot on. Jillian really knows the industry well and exceeded our expectations. She was a true pleasure to work with! You don't need to look any further for a broker.

I can't say enough good things about Benjamin Realty. I found them by answering an ad they had…read moreplaced on Craigslist for an apartment. Benjamin called me back (by calling me back, he was already a step ahead of many of the brokers I contacted) and we made an appointment to meet at their office. As a side note, parking is pretty convenient - plenty of meters out front or on the nearest side street, and free on the block behind the office. When I arrived, Benjamin greeted me and we chatted for a moment, and then he indicated that Jason would be taking me to see a couple of places. I had indicated that I was on a tight schedule in regards to finding a place, and they told me they would find me something that day. Jason was friendly, warm, professional, humorous, and unbelievably helpful. I was fairly clear in my own mind what I wanted in an apartment, but, being new to New York and knowing absolutely nothing about Queens, was open in regards to what neighborhood I ended up in as well as some other factors. I have no idea how many apartments we looked at, but it seemed like a lot. Jason was respectful in regards to what I was looking for in an apartment - he even thanked me when I nixed a place based on the creepy hallway (I would have looked at it, but he was having trouble getting a hold of the super). And they were good on their promise - the last place they showed me, I liked, and I came back two days later to put in an application. Fortunately, I did not get accepted to that apartment. Jason asked whether I'd want to see studios and I said that I really didn't, but he encouraged me to take a look at this one place and he would check to see if he had anything else available. When I arrived for our second appointment, I said that I REALLY didn't want to see the studio but he encouraged me to do so anyway. I have had many great experiences with salespeople who encourage me to try something slightly different than what I was originally looking for - if they are really great at their job, they really do know what they are talking about! We arrived at the studio - in yet another neighborhood - and it had been listed incorrectly - it was a one bedroom! And it was more perfect than I could have hoped for. I applied for it right away and was accepted. Throughout the process, both Benjamin and Jason were professional, friendly and helpful. They were also great at following up, keeping their promises, and being on time. They have fee and no-fee apartments - mine had a fee, and it was worth every penny!

We highly recommend working with Peter McGuire of Smith Hanten Properties--and not just because…read morehe's probably the best-dressed real estate agent we've ever met. After our tenant of 15 years moved on, we turned to Peter, whose deep knowledge of the local market helped us price and position our newly renovated apartment perfectly. He created professional photos and an excellent video, then marketed them broadly, generating strong interest right away. Peter carefully screened candidates, met them in person, and kept us informed every step of the way. The result: a great tenant, a smooth process, and the confidence that we had a true professional (with great style) in our corner.

I'm finding myself difficult to write this as I know this will blemish the amazing 5 star record…read more But my experience is SOOOOO awful it should not go without telling. James Lola is a horrible individual. And when you recall stories of despicable brokers, he embodies ALLLL of that. This perspective comes from a renter interested in a home James has exclusive rights to. This apartment is located on Hoyt St and I feel terrible for the homeowners he represents. The one major issue was the ability to get into the home. Due to the fact that there were current tenants residing in the space, access was limited. This is very understandable to myself and all. I followed up with James for several days until he responded with an option that worked. Sidebar - I had to do all of the follow up. On my final attempt to confirm a time with James, he responded by asking if my partner is coming. Let's put a few things out there. 1) If you're a New Yorker, We all know how cut throat the real estate industry is. 2) It's preferable by brokers that all parties are in attendance for the viewing, but when it doesn't work due to limited access then it doesn't work. And my partner is a doctor with irregular hours. 3) It's not difficult to know right away if an apartment is a good fit or not. And if it is, a second visit is not unwarranted. Back to the story of James. James responds with "we require all adults who will occupy to view together, at least the first time. We can't rent an apartment to people who haven't seen it, and whom we haven't met." Now, I personally have seen an apartment without my partner. He has done the same. And we do understand this is a preferred option but given the difficulty of being able to get access because of the current tenants, the very limited viewing hours, attempting to see the place for a week, and the fact that my partner also has a hard schedule due to his career, I would have HOPED there would be some flexibility since I could see it on Wed and he could see it on Friday if I felt this would be a great fit. After James response, I decide to immediately call him and have a conversation. And THIS is where sh*t hits the fans!!