I have used The Cleaning Authority for many years now. They are great, reliable and a big help. I…read morehave had the opportunity to have the same 2 ladies clean my house for about a year now and I love their work. Tania and Ana have done a excellent job at helping keep my house clean. I have 2 big dogs and a cat. So my house can get pretty hairy. I would like to thank both of them for doing a fantastic job cleaning my house. I would recommend everyone get their house cleaned with The Cleaning Authority

I would not recommend this company. The communication is terrible. I booked my appointment a…read morecouple of months in advance and asked if I could have a noon start time. I was told "it is not guaranteed and someone would call me the week before to confirm". I never got a call so I called them the day before and was told a crew would be here at 8:30am. So, I figured I did not get my requested time. On the day I wait, wait, wait. I finally called at 9:20 and asked where my crews was and was told they would not be here until noon. So frustrating!! The ladies did show up at noon and neither one spoke English. I had many things to show and communicate to them and had to use Google Translate - again, very frustrating. This was to do a deep clean in my home which required some unreachable shelves and was never told they would not be able to use a step ladder to reach the "high stuff". I had to readjust all shutters after they were cleaned and I had to reposition all of my decor as they were not put back in place. A company inspector (also did not speak English) showed up about 1.5 hours after they began and much of the house had not been cleaned so this was a complete joke and there is no way the company can verify the work was done to my satisfaction. It took them 4.5 hours to clean this house which was wayyyyy too long, therefore, very expensive.

This is the first time for me to use The Cleaning Authority and they were awesome. I was provided…read morea 24 hour reminder notice. They arrived on time. The Ladies were very pleasant and efficient. The deep clean was exactly that from the baseboards to the top of the mirrors and behind the TV's nooks and crannies. My home not only looked clean, but smelled fresh and not like chemicals. I was originally told they like to use bleach in some areas, but when I requested that not be used in certain areas, they complied. To top it off, the toilet rolls each had a decorative "tissue bow" which was a very special and fancy touch to finish off the bathrooms. Payment was made on line after the fact and there are many options. Great experience and would highly recommend. PS - we have 3 dogs. There was no issue and there was no more floating fur balls when they finished. Great Job!

This company has come to clean my house 5 times. 4/5 times they have skipped sections of the house…read morebecause of the rush job they do. They are expected to clean 4 houses a day and to only spend an hour to an hour and fifteen minutes per house. It doesn't matter the size of your house. I've taken pictures and sent them to the manager and they've had to come back to re clean more than once. It's not worth my money and time if I have to clean after the leave.

i had a bad experience with them, but was ASSURED that ownership/mgmt. had changed. Same cleaner,…read moresame result. VERY light "cleaning", completely unresponsive to my requests, and deathly afraid of my totally separated dog. They ran off w/o fully completing a single room. NEVER again!

I have never left a 1-star review before, but The Cleaning Authority has left me no choice. In…read moreSeptember 2024, their team damaged our 1-year-old undermount kitchen sink during their second cleaning. When the owner came to see the scratches the following week, he assured us, "We will get this taken care of." He offered a month of free cleaning, but I declined, stating I wanted the issue resolved before having them back. I was then directed to their manager, who filed an insurance claim. After spending 2+ hours on calls and submitting photos, everything went radio silent for two months. In January 2025, after multiple ignored emails, I called their insurance group, only to be told that the owner had suddenly denied the claim, making it my word against his. Frustrated, I called The Cleaning Authority's corporate office four separate times. Each time, I was told their "hands were tied" and that they could only send a message to the owner--who never once called me back. On my last attempt, corporate gave me the owner's direct line. I called four times, left two voicemails over the course of a week, and received zero response. So here we are. The owner was dishonest, damaged our property, wasted my time, and refused to take responsibility. Meanwhile, corporate has done nothing to hold their franchise accountable. We are still left with a scratched sink and no resolution. If anyone at The Cleaning Authority actually cares, you have multiple voicemails and call attempts spanning six months that you chose to ignore. Would still love to find a resolution, but based on this experience, I won't hold my breath.

They not only gave me the best quote for a one-time cleaning, but Marilyn also handled the…read morescheduling and entire process professionally and competently via phone and DocuSign. Even though I was not going to be at home, my apartment was cleaned to my satisfaction. I would highly recommend this company.

Initial promised price - $152.99 for a regular cleaning with kid friendly supplies…read more I was made to sign a document, without first receiving any confirmation on the time they'd visit - which was fine I guess. Though, they gave me a time slot that was outside the scope I asked for making me rush things to accommodate for them - this was a bit unwanted. Maids arrived on time, they don't speak or understand English, only Spanish. I walked them through the house. The moment they saw master bathroom, the in-charge maid started saying something in Spanish. She didn't see the shower area or the tub by that time, but made a call saying my place needs a deep cleaning, saying the bathrooms are in need of deep cleaning and not regular, asking to charge me some $80 bucks more or so. Happy to pay that if you are either upfront about it, and do the job you say you would. After this, the service was subpar. The maids would lie about cleaning something they didn't even touch, you'd have to call them over and make them clean things (referring to the tops of bed side stands, dressers, dusting furniture etc.). Overall, the service I received was more of a headache than it was a service. After paying $230 whatever, my shower floor still looks the same. The cherry on top - I asked for kid friendly, safe cleaning supplies. Whatever they used, left a strong chemical smell throughout my house that lasted 2 days. Sharing an after picture of the shower floor ( it's a rented house, and these are stains that don't come off, which they decided not to check first but just charge more and leave as is). Feel like I was ripped off.

Where to start. STAY AWAY! Booked a service weeks in advanced and they cancelled 2 days before. The…read morecleaning crews are contractors so they can do what ever they want. If you care about your time and money... go somewhere else.. any other company would care more about the customers...

I wouldn't recommend King of Maids. I called in and scheduled an appointment for someone to come…read moreclean my 1 bedroom apartment and KOM confirmed the appointment. Well fast forward to the day of the appointment I sat at home and waited for about 90 minutes from the original scheduled time and no one showed up, so I decided to call in. I was able to reach someone who said that the provider claims they showed up but the building was abandoned so they left, which is really weird since I live in a 26 story brand new high rise. The man I spoke to on the phone tried his best to attempt to help but there was pretty much nothing he could do, so I had to cancel my cleaning. If you need a reliable cleaning service I wouldn't recommend booking it with King of Maids.

I used C and G Home Service to repair a broken door and two towel racks. He quickly identified the…read moreproblem ( short screws, the wrong ones were used when it was installed) and redid it with correct ones. I will use Will in the future. He was able to work with my schedule and gave me a reasonable quote for all the work. He was polite and completed the task accurately.

I was in a tight spot and they were able to come next day! Not only were they quick to respond with…read moremy quote and right on time for our appointment, Will was very thorough and left our house in great shape. Thanks so much!