Well, i had brought my car here to have my exhaust replaced and to have my brakes done. He did a good job on the brakes however, the exhaust which was the same exhaust i already had on there is another story.
I had purchased an exhaust for my car by magnaflow. Recently the cat gave out on it and i had to call and get a warranty on it and they sent me out a brand new exhaust. I brought my car up to universal on the day that they told me to bring it up there. On thier door the time they open says 9am, however i sat there for about a half hour past 9am and they still were not open. So because i worked the midnight shift i went back home cause i hadnt slept yet. I came back the next day and again, the same thing, however this time they showed up at 9:45am.
To get to the point here, first off they are very flaky with thier hours, secondly i was charged 140.00 dollars just in labor to replace the exhaust, however i was sent down the road with it sitting right on the rear axle making a rattling noise. Ive taken it back 2 times and still it rattles. The last time i i had left it there for them to look at the following morning, and by 4pm that day, it still hadnt even been looked at. Then whatever he did to it this time, has failed and it continues to rattle even worse than before. I was told there was nothing he could do about it.
So now im out 140 dollars and a bunch of wasted time, i have to go elsewhere and come out of my pocket again.
I will not be returning to universal auto care. I wish i could return because they are so close to home, but it just is not worth it. The least he could have done was to refund some of the money that i had paid. read more
