I went to Spartan Auto Care Center in Springfield around 10 a.m. to have my car checked out. The…read moreman at the front desk, told me they'd take a look and let me know what was needed. It took them nearly two hours just to inspect the car, and then out of nowhere, he hit me with a $75 service fee--something he never mentioned beforehand. When I said I wasn't going to pay a fee that was never disclosed, he got defensive and started making condescending remarks about how I must be "inexperienced," which was unnecessary and completely false. To make things worse, when I told him I wasn't paying, he took my car keys and put them in his desk--only giving them back after I firmly stood my ground and demanded them. The whole interaction felt like a trap. The quote he gave me was inflated and included charges I never agreed to. This was by far one of the worst customer service experiences I've had at any auto shop. I won't be returning, and I strongly advise others to stay away.

I moved back to Western mass last year and started the exhausting task of finding an honest…read morereliable mechanic. I saw reviews for Spartan and have been a customer for a year. They will not cheat you, they offer options to work around your budget, they explain why they suggest any repairs they suggest and they are really friendly. I highly recommend this shop!

North End Auto Body is top-notch!…read more My Audi was involved in an accident on May19th, and I brought it to North End Auto Body. The owner was incredibly responsive and guided me through the entire insurance process, which can be really confusing. He made everything easy and stress-free. To my surprise, the work was completed in less than a week! When I got my car back, it looked flawless----you'd never know the bumper had been in an accident. On top of that, the car was spotless inside and out. I highly recommend North End Auto Body to anyone needing quality, honest, and efficient repair work. Great service from start to finish! I just booked my brakes and oil change. Let's face it, people that are honest and do quality work are hard to find.

I took my pathfinder in to get some scrapes and scratches fixed. The car wasn't ready at the time…read morethey said it would be so they washed and detailed it as well as delivered to my place of business. Their work was top notch and they were pleasant to deal with.

I've been taking my cars to these guys for a few years now and they always do a great job. A bit…read moreoverpriced but who isnt these days.

Made an appointment for 4pm came in at 3:30 and was not told it was going to take so long. 5:30 and…read moremy car is still not even in a bay. Asked when it would be done, was told that they had 3 call outs and they will do the tire repair before they go home. Do not come here

It is so hard to find a place where you can bring your car to and not feel like they are trying to…read moreRIP you off. Marc (the manager) is amazing, he tells me what I should do now and what can wait. If you question your mechanic go here. You will not be disappointed. Just ask for Marc.

When I first moved to Springfield, Harry and crew at Springfield Tire came highly recommended to me…read moreby my fiance. He had taken his truck here many a-time for oil changes, and even mechanic-type work. After my car broke down within a few weeks of arriving (I guess cross-country driving can do that to a 10 year old car), I decided Springfield Tire was the best bet. They weren't cheap, but I felt confident that they'd do the best job. They fixed my car, and about $600 later, I was back on the road. They had warned me that the starter was about to go out on my car, but thought I had a few months to save up some cash before repairing. The very next day, the starter died and I was left stranded at a gas station in Chicopee. I called up Harry, asked him if they could get a tow-truck to bring me down to the shop. Not only did a tow truck come, but I never even was asked to pay the driver (I guess Springfield Tire graciously took care of it, since my car was just in the shop a day before). That right there is world-class service, folks. I continued to get my oil changed there dutifully every 3 months ($29.50). When I needed my Massachusetts emissions testing and inspection, of course I went to Springfield Tire. But wouldn't you believe, I needed almost $1000 in repairs to make my car "safe" to drive in MA per the inspection, most of it replacing parts of the front end, getting an alignment, etc. They quoted me about $950 or so, and I called around to verify this was a "fair price". Although Springfield Tire and Auto was not the cheapest, they were right on target in terms of price (unfortunately). I dropped my car off in the morning, and by the late afternoon, everything was fixed. Just last week, I took my car in for it's regular oil change and it took only about 20 minutes! When I went to leave, my car wouldn't start. Even though it was very near closing time, Steve and one of his mechanics stayed to replace the starter that they had replaced in October. They did so FOR FREE because it was still under warranty. I'm so grateful to have a mechanic shop that I can trust with costly and important repairs, who I can count on in an emergency, and who doesn't unfairly gouge their prices or sell you things you don't need. I won't go anywhere else!

Do not recommend. Tyre trak gave me back my car after an oil change and to completely check out the…read morecar and figure out where the leak was coming from. They told me I needed a new radiator but it was "safe" to drive. Fast forward two hours and my car isn't moving in a dangerous intersection of Springfield. Brought it back and got a new radiator but of course no apology for putting a young woman in danger. Fast forward two months I take my car to another mechanic for a separate issue and they diagnose my car with a grocery list of things wrong with it that tyre trak has not mentioned for the past few times I've taken my car there. Save yourself the $$ and go to an honest place. WOULD GIVE 0 STARS

My wife was staying at the MGM hotel for business and found her car to have a flat tire in the…read moreparking garage. AAA flipped the donut on the rim and she took the tire to Tyre Trak for repair. After a short wait, they came into the lobby and explained that there was nothing wrong with her tire. The only thing we could consider is that some kids let the air out of her tires as joke or something. Anyway, service was fast, diagnosis truthful with a very small charge. Thanks!

Bings has serviced my Suburu for past three years. I am very happy with their service and their…read moreprices. Very family orientated, I think the entire family works there!

I have a one truck service business and when it goes down, Bing's is always there to get me back on…read morethe road FAST! Great people to work with. Keep up the great service!

if it's anyone other than Danilo , don't get your car fixed there . they've left my oil cap loose…read moreafter an oil change , and did the same thing to my sister . when we called to speak to the owner , he denied the accusation and said "sh!t happens "

From the owner: Family owned for 20 years loving what we do in a safe And professional way rooted in our…read morecommunities. Our work is always guaranteed.

Hands down best auto service! Trustworthy and they stand by their work . And being family run is…read morea plus- supporting a local business. Miss John L. he was a hard worker- Now PJ has filled those shoes.

I've been using Taylor Auto for over 15 years to service and repair my vehicles and I wouldn't use…read moreanother place. They are curtious, well trained, and knowledable people. They've always give me a fair price for repairs, a couple of times even let me pay for the repairs in payments when i didn't have the money. These folks were a God send when i needed help. Its a family owned business that provideds awesome service. PJ is the lead mehcanic now and he's great. Always explains the repairs needed, gives me a low-down on the parts costs, and even offers to give me a break if I want to try and get the part at a junkyard. I can't say enough good things about the people and service at this place. I've recommeded them to everyone that has needed a repair and they were all glad I did. Thanks, Taylor Auto. You guys are awesome.

Let me tell you this story.... I bring my car to this shop basically in pieces the Monday before…read morethanksgiving and am not even sure what's wrong with it. I pretty much just say please look at my car and figure it out and fix it as soon as possible ... NOT only did they figure it out but was able To order the part to arrive the day before thanksgiving and even though they closed at 530 the owner stayed and worked on my car until 11pm until it was finished for me ... this repair center goes above an beyond And has a heart and soul that they bring into their work! I can't say thank you enough to them!!! I RECOMMEND THIS PLACE 100% you won't be let down!

From the owner: Family and veteran-owned repair shop specializing in brakes, transmissions, suspension, and engine…read morework. We also offer a full range of regular maintenance services including oil changes, tire rotation, and throttle service. Ask us about our monthly specials! Now offering 24-HOUR TOWING! Call 413-306-3194 to request assistance!