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    United States Postal Service

    4.0 (1 review)
    Closed 9:00 am - 5:30 pm

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    2 months ago

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    Ao Smith Corporation World Headquarters

    Ao Smith Corporation World Headquarters

    1.2(11 reviews)
    2.7 miPark Place

    Bought an AO Smith 900 water heater from Lowe's in November 2024. In December 2025 it leaked and…read morehad to be replaced (unit covered under warranty but not installation $1200). Now three months later the NEW THREE MONTH OLD water heater is leaking and needs to be replaced! DO NOT BUY THIS PRODUCT! Customer service is just a broken record of they only cover the product not the installation! This company doesn't care about their customers....RIDICIOULUS!

    I came here to see what people think of this water heater company, and surprised (but not…read moreunexpected) others have already given this company 1 star. M We got their water heater from Lowes about 4 years ago for a rental property. It's still under their 6 yr warranty. There's a LED light that flashes which tells you what part needs to be replaced. I called Lowes, who referred me back to the manufacturer. First call to AO Smith: a rep gave me a list of local companies that carry their part, and they would reimburse me for it. None of the companies in the list carry that part. And one # was to their competitor, Rheem. 2nd call: They offered to overnight one to my tenants, since I can't find any. 3rd, 4th 5th calls: Priduct was never received the next 2 days. I called for a tracking number and conveniently, their systems are down. They can do anything except provide a tracking number or know where the product is ( suspicion is kicking in ) 6th to I don't know ... 8th call (?) After being transferred to different departments, someone finally leaked out that after 5 days, the part wasn't even shipped yet. And I got one of the nastiest customer service reps in corporate America. She cut me off on every sentence. Tried to correct me before I can even finish talking. When I asked for the manager, she said they'll say the exact same thing. When I asked her name, she hung up. After 7 days, the part shows up at my tenants. I sent a well qualified repairman there and he spent hours trying to make it fit. Also, he said there's so much rust inside a 4 year old water heater, it's like way over 10 years old. It worked for one night. The next day, it does again. So after over a week of dealing with this sorry company, I ended up buying a new one from Home Depot. I wished there was no warranty so I didn't have to wait so much time on the phone with them. I don't know how they stay in business selling such cheap products and providing the worst service.

    Photos
    Ao Smith Corporation World Headquarters - The junk. Don't ever buy AO Smith products. It's bad, but dealing with their company is worse.

    The junk. Don't ever buy AO Smith products. It's bad, but dealing with their company is worse.

    Ao Smith Corporation World Headquarters - The rust water that came out of a 4 year old water heater. It's worse than a 10 yr old one that's ready to get dumped.

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    The rust water that came out of a 4 year old water heater. It's worse than a 10 yr old one that's ready to get dumped.

    United States Postal Service - postoffices - Updated May 2026

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