Still better than the 44th street location, but now they only have one man doing customer service…read morewho can barely speak English and has to wear a mask (without covering his nose). Most people cannot understand what he says (because of the mask and/or his accent), and with increases the time it used to take to drop off things to be mailed. It is sad that the new lady that was here the last time I dropped off stuff is not working the counter as she did a great job of keeping things moving along.

Hussein was very helpful and patient to everyone who walked through the door and made my package…read morereturn a pleasant experience!

Every time I am here the staff is pleasant and efficient. The location is clean and the drop box is…read morehuge for packages already labeled that don't need a teller to scan them.

Always easy to park and a large lobby with helpful staff. I appreciate how they also always have…read moreextra parcel bins out not just during the holidays.

Had to come here because no one working in the hotel knew what to do with a properly stamped and…read moreaddressed postcard. Nice branch, friendly competent worker, clean, bright. They must be a little short on space because they have their pumpkins up front instead of hidden from public view in the back.

Woman working the front is very rude and short. Didn't try to help at all. Also only post office…read morethat can't print off a label for you. Go to fed ex save your time.

Nice desk staff, terrible supervisors. Always a nightmare to park here, East Town business…read morecustomers clog the lot, making it next to impossible to find a parking spot during business hours. Grand Rapids police and postal staff do nothing to address the situation. PO Boxes only accessible during business hours, not very convenient or customer friendly. No automated shipping kiosk. In addition, supervisors shift blame to consumers when their staff continue to deposit mail in a private mailbox when all mail is supposed to be going to a PO Box that I pay several hundred dollars a year for.

This post office can get busy during the holidays but the desk staff are very pleasant and deal…read morewith the customers with kindness and expertise no matter the situation. They will give you advice on how to mail your package the best way for you, and if you have to go back to change your packaging they put you back in your same place in line. There are pens and they might let you use their tape ... crazy that this isn't the case at all post offices I always bring my own in case I mess up. Shout out to Barbara, she is my favorite.

Had to get an important package sent here and they just sent it back in less than 24 hours without…read morenotice and my package is lost. Do yourself a favor and just use Amazon.

I've seen prettier post offices but just because this one has no tourist appeal doesn't mean it…read moreisn't fully functional and useful. If you'll permit me, I'm going to slip into the language of the 1970s: I've been here a few times to get stamps and mail postcards. I apologize to all of you YELP readers who are younger than 50 who have no idea what I just said.

Gretchen is an amazing worker! I hope this review gets to her! She helped my disable self with…read morepacking and was so sweet with me.

James is the best service manager! He's always been extremely helpful and kind. I love this locationread more

The staff are so nice! And they're very knowledgeable. I leave feeling good every time I go there.read more

I think this is a nice post office, and a good place to get stamps. They do seem a little short…read morestaffed but that's the new normal for the USPS. I recently came back from some international travels and I'm one of the few people who still send postcards. Postcards I send from USA locations: 100% delivery within a couple of days. Postcards I send from anywhere else in the world: 80% or less within two weeks. Kentwood is a part of the best postal service in the world. But it's also an inefficient government bureaucracy run by Congress and an appointee whose job was to destroy operations. From what I've seen, the people working here on the front lines are nice and competent.

DO NOT DROP UR PACKAGES OFF HERE!!!!! I had dropped off a package worth over $200 here about a…read moremonth ago and have yet to receive tracking or any information about the package. I went back to see if they could tell me anything and the people there were very rude about it and were acting like I made a mistake. Save yourself time and go to a different post office any of them but this one

I came in around 4:30-5pm yesterday to send two international packages to my boyfriend who is in…read morethe army gone on a year long deployment. The clerk that helped me was so incredibly rude to me, and made me feel so terrible for having two international packages because apparently they take a long time to process. He was yelling at me and telling the customers who were coming in after me that they had to wait because I had brought in two international packages and that it was my fault they were waiting and not his fault. Every single time another customer would come in, he would yell and tell them that it was going to be a really long wait because "this girl" has two international packages to send out. He told me I was making him "suffer" by having two packages sent internationally. When I apologized for having two international packages and for it taking a little longer, he told me "don't apologize to me, apologize to THEM for making them wait!" and pointed to the customers behind me in line. I then turned to them at this point, told them how sorry I was for making them wait in tears. I have NEVER in my life felt so horribly at the hand of a complete stranger. I went to the location on the corner of Monroe and Michigan in Grand Rapids, and I was helped by a tall, caucasian guy with glasses and a receding hairline. On my receipt, it was clerk #4 but I don't know if that was a number specific to him or the register we were at. The way he spoke to me was ABSOLUTELY unacceptable. All because I wanted my boyfriend to have a piece of home during Christmas while he is ACROSS THE WORLD fighting for our freedom. This is the 2nd time I've been to this location and helped by this man and made me feel horrible for brining in a care package. I have also watched him berate an elderly woman for asking if a package would be mailed by a specific date and her walking out. If he spoke this way to me, he is definitely speaking like this to others as well and that is absolutely atrocious.