First and foremost, mad props to everyone at this branch for being so nice and helpful. After moving from the Chicago area and having dealt with that mess, I mostly enjoy this branch.
Of course, with all things, there are exceptions. After repeated incredibly insulting and rude incidents with Leann at this branch, I feel the need to say something publicly, as attempts to call a supervisor are never successful. I don't know where to start... Audible groans when I bring in packages that I've paid for through eBay. I have dropped items off in the past without scanning, and they've been lost. I now insist on having them scanned in and accepted when I drop them off. When I ask her to scan them and please give me a receipt, she will gasp, "There are how many?!" followed by rolling her eyes several times. I sold a large number of vintage coloring books and mailed them via Media Mail. I've been selling on eBay a long time and know all of the different regulations for each kind of mail service. She looked at me and dressed me down like a two year old, "Media Mail is only for books, DVDs, or CDs. It's illegal to send anything else. You can't ship these." I said, "They're coloring books; yes I can." "Well, they are too flimsy and don't feel like books. But if you say so. Whatever." I have also been told that I haven't placed my labels on my packages in the right way, the right spot, etc. I've been told I need to use larger packages, even when the packages meet guidelines. I've been told that I should not have used tape. I can never do anything right according to her, even though I know all of the guidelines and follow them. She has her own set of unspecified standards and expects people to meet them. I have asked her to please not speak to me in the rude accusatory manner that she does, but it persists. There was even one time when she saw me coming with my son and put the sucker jar back behind the counter where he couldn't reach it. I don't expect that my son should get a sucker each time, nor that there be suckers at all, but to go to that length is quite jaw dropping. I go here probably three times a week. I always hold my breath and plead with the universe to have her be on break or not there that day. I don't feel like I should get anxiety and need to psych myself up to go to the post office. It's not right. read more