I wish I could rate Zeeland Post Office with a higher rating, maybe EXCELLENT!! I have been using…read moreZeeland Post Office for years and years and USPS has never lost or misplaced a package, so I wasn't too concerned when one package going to Boston, MA was misdirected. I called and a wonderful person named Heather, searched and finally found the package in Atlanta, Georgia. She worked to get it redirected and it arrived today! YAY!! Zeeland Post Office is a great example of small town friendliness and helpfulness!

How in the world do you employ someone like patti here? Every time I go in she is so rude to…read moreeveryone, not friendly at all and turns people away because she is lazy and doesn't want to do her job. Very unprofessional as she will talk bad about her superiors and other co workers to customers.

The staff are so nice! And they're very knowledgeable. I leave feeling good every time I go there.read more

I think this is a nice post office, and a good place to get stamps. They do seem a little short…read morestaffed but that's the new normal for the USPS. I recently came back from some international travels and I'm one of the few people who still send postcards. Postcards I send from USA locations: 100% delivery within a couple of days. Postcards I send from anywhere else in the world: 80% or less within two weeks. Kentwood is a part of the best postal service in the world. But it's also an inefficient government bureaucracy run by Congress and an appointee whose job was to destroy operations. From what I've seen, the people working here on the front lines are nice and competent.

This office is terrible for customers services, they all get paid by tax payers and when we come…read morefor service they don't care to explain thing properly rather they yell at everyone when we have question or missing paperwork.

The Taylor sec of state on Ecorse is terrible! From the window worker to the manager.. I came in to…read moreget an appt. An older guy told me one appt for myself and my husband. I told him that's not allowed. He insisted yes it is.Well we get there and they wool dnt take my husband because...... You can't have one appt for 2 people! Ya duh, which I knew! When we came together at the window, the lady working the window was terrible. She had a nastier than dog doo doo attitude.. I was asking questions that I needed to ask. She was irritated to the point that her TONE and BODY language was dismissive, rude, short smarty pants, and downright mean. It really was unacceptable behavior when dealing with people as customer service tellers.. We was Shocked really. We didn't do anything to deserve the treatment she was handing out. I stayed sweet and kind and allowed her to be rude to me for no reason at all. This though went beyond just a dad day and we did not deserve to be treated so bad. Afterward I asked for a mgr. The mgr. Came to the front, spoke to me and said "oh we don't take 2 people on one appt." I told her the man making appts insisted. She said "no mam, he didn't do that." By then I was getting angry now. Because she was basically calling me a liar. Finally I told her the date and time and told her run the tapes! She deferred. Then I spoke about the lady at the window. The mgr also did not address her behavior, instead said "she's probably having a bad day." Mind you, if I was a vengeful person I could take this to the top. (That's how bad the teller was.) I'm not exaggerating. I decided to write this post instead. However If it happens again, I'm putting out names of the people who mistreat me for no reason at all other than they are having a "bad day" The point is, The mgr. Needs to do a better job because this place is pretty out of order.

Hands down the best customer service I have ever had. My wife and I went in to renew our passports…read moreand Tiffany was outstanding! Highly recommend an appointment with her if you ever need to renew or get a new passport. 6 stars.

Just had another great experience at this post office! Love this place! 11 stars if I could!read more

I needed to renew my drivers license, and I do appreciate that you can usually do this online now,…read morebut I wanted to go in and actually get my photo re-taken. I was kind of preparing myself for the worst, since I feel like you always hear horror stories about SOS offices. I made an appointment online for my preferred location on Plainfield. They had a lot of times available so I was able to get in the next day. I arrived just around my appointment time (the confirmation email specifically stated that I did not have to arrive early) and an employee checked me in. I brought a book thinking I'd have to sit and wait, but I was seen shortly after my appointment time after standing in line. The employee who helped me was super funny, personable, and seemed really happy, which has not always been my experience at any SOS office. That was refreshing and I really liked chatting with her. I wish I had gotten her name because she was so great. I got my photo taken quickly and then I was on my way. Can't ask for a much better visit!

Showed up 20 minutes to close and the Secretary of State wouldn't help me. Told me to go back to my…read morehome 400 miles away and come back tomarrow. We need new leadership in Michigan.

Very clean non-scary rest stop. The outside looks like they were redoing landscaping (hopefully)…read more - Multiple women's & men's restrooms - family restroom vending machines (Pepsi products, chips & candy,cold treats, coffee)

Recently stopped her since I was in route to the Grand Rapids area and I needed the place to stop…read moreat. This place was a solid rest stop right off the highway. Restrooms were being cleaned as I was walking in. Restrooms are in modest condition though they've seen to be a bit outdated but thankfully everything was in working condition and nothing was broken. Plenty of parking spots as well so there shouldn't be an issue when it comes to parking with easy access back to highway.

I've made it a goal to visit all the GRPL branches while my home branch is temporarily closed. I…read moredon't remember ever visiting the West Side branch before, and I was pleasantly surprised at the large, light-filled reading room. I wish the new book section was larger, but I had fun browsing and looking at the records available for check out. I also got some new to me CDs to listen to. I was trying to print some things, but the room where the printer is was very crowded with people on computers and the printer was occupied, so I went to another branch for that. I definitely could have been more patient but felt like it was a bit cramped in the room. I parked on the street but it looks like there is a parking lot behind the building, as well as hold lockers outside which I think are super nice. I wish my branch had them.

Love love love the library. All of the staff are so kind and helpful. They host so many wonderful…read moreevents for the public and have so many resources that you may not even realize! You can rent things like records, video games, and they have even had tickets for local experiences or attractions. The library is such a necessary community space. Definitely sign up for the summer reading program, it's open to all ages.

Great break out rooms to study! Near some cool places to eat and parking was super easy!read more