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    United States Government

    3.0 (2 reviews)

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    USPS - USPS hours of operation

    USPS

    2.1(8 reviews)
    19.3 mi

    This post office is terrible. The staff treats customers as if we should be aware of ALL shipping…read morerequirements, know where packaging material within the lobby is, and basically just shouldn't have any questions at all. As if we are the ones who work there every day. They are rude and condescending. I try to get as much information as I can online before I go here, to try and reduce how rude whoever is working at the desk will be. Basically unless you have a pre-printed, pre-paid label and have everything packed up and ready to go it's not going to be an easy time. One time I needed to tape a package shut. I know I've done that at other post offices before and it's never been an issue. The man behind the counter was so rude. I can understand if that's not something they do, or if they aren't able to tape things for customers, but there was absolutely no reason to be rude about it. In that instance I ended up going home, taping the package, and going back later. It's not the first time I've gone home to fix or change something to avoid having to pay more there. Bring your own tape. Bring your own scissors. Bring your own pens. There was one employee who was very pleasant, but I haven't seen her there in a long time. Which is unfortunate since every other employee I've had to interact with seems to be on a mission to make peoples' lives more difficult. Go to a different location if you can. The folks working in the downtown Rockford location are much more pleasant.

    We applied to get a passport for our child at this post office. They did not sign the form, so we…read morehad to return another day, again taking time off from work. This time, the man was passive aggressive, and did not want to sign the form in front of us. It was only after we insisted that we witness his signature, that he signed. It's so frustrating that they made a mistake and instead of apologizing, acted like it was our fault and refused to correct the mistake. No wonder the post office is failing.

    United States Government - postoffices - Updated May 2026

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