As an owner of multiple companies in the service industry, I have a lot of patience and empathy for…read moremistakes or misunderstandings when it comes to service. The incredible ineptidtude and carelessness of the employees at this particular location are BEYOND the pale, and are so incredibly outside of the lines of what anyone should tolerate, I just HAVE to say something, putting myself at risk of even more relaliation from these people. To describe how they have cost me many thousands of dollars over the years would barely scratch the surface of the true cost to my companies that their careless, remorseless, and outright resentful attitudes and actions have had. Year. After year. After year. The same. Exact. Experience. And an apology? You would have better luck hitting the lottery than get anyone in this location to take any accountability for their mess. As a former Management Role/Post Office employee myself, I am well aware of what it takes to carry out the simple tasks that these people profoundly screw up routinely. There is simply no excuse for it. Do yourself a favor, and go somewhere else, ANYWHERE else.

If you need to talk to them by phone forget it will never make it, was on the line waiting today…read morefor the next available agent over 20 mins. Poor services!!!!!!!!

Nice desk staff, terrible supervisors. Always a nightmare to park here, East Town business…read morecustomers clog the lot, making it next to impossible to find a parking spot during business hours. Grand Rapids police and postal staff do nothing to address the situation. PO Boxes only accessible during business hours, not very convenient or customer friendly. No automated shipping kiosk. In addition, supervisors shift blame to consumers when their staff continue to deposit mail in a private mailbox when all mail is supposed to be going to a PO Box that I pay several hundred dollars a year for.

This post office can get busy during the holidays but the desk staff are very pleasant and deal…read morewith the customers with kindness and expertise no matter the situation. They will give you advice on how to mail your package the best way for you, and if you have to go back to change your packaging they put you back in your same place in line. There are pens and they might let you use their tape ... crazy that this isn't the case at all post offices I always bring my own in case I mess up. Shout out to Barbara, she is my favorite.

Best post office around! The girls are friendly & efficient! Miss seeing Rick, but happy retirement…read moreto him.

This Post Office is incredible, ask anybody. They will say, yeah, that's one good Post Office.read more

Every time I am here the staff is pleasant and efficient. The location is clean and the drop box is…read morehuge for packages already labeled that don't need a teller to scan them.

Always easy to park and a large lobby with helpful staff. I appreciate how they also always have…read moreextra parcel bins out not just during the holidays.

Sent a certified letter to my brother on June 29,2026, it has been sitting at the Muskegon PO since…read moreJuly 1, 2026!!! Why hasn't it been delivered???

Muskegon Heights Post Office is closer to my house and staff is friendlier. Why not listed?read more

Still better than the 44th street location, but now they only have one man doing customer service…read morewho can barely speak English and has to wear a mask (without covering his nose). Most people cannot understand what he says (because of the mask and/or his accent), and with increases the time it used to take to drop off things to be mailed. It is sad that the new lady that was here the last time I dropped off stuff is not working the counter as she did a great job of keeping things moving along.

Hussein was very helpful and patient to everyone who walked through the door and made my package…read morereturn a pleasant experience!

Hands down the best customer service I have ever had. My wife and I went in to renew our passports…read moreand Tiffany was outstanding! Highly recommend an appointment with her if you ever need to renew or get a new passport. 6 stars.

Just had another great experience at this post office! Love this place! 11 stars if I could!read more

Had to get an important package sent here and they just sent it back in less than 24 hours without…read morenotice and my package is lost. Do yourself a favor and just use Amazon.

I've seen prettier post offices but just because this one has no tourist appeal doesn't mean it…read moreisn't fully functional and useful. If you'll permit me, I'm going to slip into the language of the 1970s: I've been here a few times to get stamps and mail postcards. I apologize to all of you YELP readers who are younger than 50 who have no idea what I just said.

Great place! Except if you get MANNY. Arrogant prick! Better not ask any questions, you'll just get…read morerude snarky replies. Unluckily for me,the few times I've come in he was working. I now go to Ithaca for this reason if I can help it.