Went in to get the form to forward mail met one of the…read morerudest people i ever met reminded me of how the DMV used to be - rude not a smile or hello, talked down to you i asked for the form she said we don't have any go to another post office and i did filled the form out and my mail never ever did get forwarded in spite of a verification letter Honestly Westmont post office they need to fire everyone and start over So if you like someone being rude and disrespectful the Westmont post office is the place to go Don Dean

I had an extraordinary experience in customer service excellence because of a clerk #13 by the…read morename of Sharon‼ I came in literally right before closing and she was very busy working however, greeted me with professionalism, care, friendliness and patience as she helped me with my package and it was basically near closing time! Sharon stopped what she was doing to assist me and I saw her also multitasking greeting others with the same grace at the "9th hour," if you will‼ She anticipated my needs and exceeded my expectations in a matter of minutes‼ Thank you for hiring such professionalism in the person of Sharon‼

The Staff at the counter are always helpful and cheerful unlike most post offices. Mail is…read moredelivered on time and reliably. There is a great drop off area to place prepaid packages for shipment.

Oh the post office, a place that is needed, yet painful at the same time…read more This location is super tiny and if there are more than two people in the lobby, it feels cramped. They tend to not have fun stamps in stock. Service can be slow, but is that the staff or the customers that are not prepared. I feel like staff make comments about what I am about to mail out. They get the job done, but I do procrastinate having to go inside. They do have an outside mailbox if you already have things stamped.

I received a notification that a package from Nordstrom Rack had been delivered by this post office…read moreon Monday and that it was 'handed to an individual'. I live in a condo building. Who did you hand it to, because I never received it?? I called Nordstrom Rack to inform them, and they kindly refunded me. I then reordered the same item. It was again supposedly delivered by USPS yesterday. Again, tracking states that it was handed to an individual. Once again...no package. Now, I have to ask, why would the post office hand a package, twice in one week, to a random individual at a condo building???? I called Nordstrom Rack once again to let them know that they could not trust this post office to deliver their packages. They agreed and promptly reordered AGAIN for me. This time, they will deliver to the store itself, where I will have to go pick up the item. I am currently in a foot cast, which was why I ordered online to begin with. Too bad that the USPS doesn't have the customer service that Nordstrom does. We might all actually receive our mail. And yes, I did call this post office. The phone rang about 50 times, then went to a busy tone, then hung up on me. Government at its finest.

A letter from Poland, got delivered there mid-Dec 2024, though I am in Naperville. 3 months later…read moreit arrived back to the sender in Poland. It stated "unclaimed", "unable to forward". The address on the envelope is the correct address and been there for 20+ years. Super frustrating and based on all the 1 star ratings something needs to be don. How how this can be improved is to close the office to save us head aches and time. Best Regards,

The longtime staff member (sole lady) at this post office location is truly exceptional. Although…read moreI'll be closing my P.O. box this week, I wanted to take a moment to recognize her for the consistently wonderful customer service she has provided throughout the many years I've visited the Lombard USPS at Yorktown Mall. She's truly the best. Thank you!

They won't even answer the phone! They do t deliver the mail and drop it on the floorread more

Great old building in a tough location because it is near the downtown and growth for the many…read moredecades may make it difficult to park. However, that is just growth. But what causes to make this location close over 1/2 an hour EARLY yesterday, July 23rd 2026 makes it difficult. As me and another patron looked puzzled to have the doors locked, I needed to get my package scanned as I sell online and has a deadline. Luckily, I traveled to the Westmont Post Office, hoping they have accurate hours as they are open later. It was. (wheh!) As a result of asking a few others, I understand this is not something strange, but that shortages of a staff has been the result. So this is more common than not. Luckily for me, haven't been to this DG location in many years. My local post office is great (the best out of dozens in the area (Northlake) as are the other dozens of locations in the past few years. And since the USPS makes it difficult to find the phone number to verify that they are actually open with the hours they post online (and at their location), I will avoid going to this location in the future. .

Walked in to get 15 graduation announcements hand stamped as a nice touch. I was told she didn't…read morehave time, understandably, there was another person behind me, only one and promised they would be done later. I had one returned undelivered and they were NOT hand stamped. Never again, I will go to Medina post office near my work next time, always pleasant and I did confirm the baby shower invitations were hand stamped (was brought to my attention how nice that was).

Horrible experience. First time dropping off packages from WhatNot orders and the man at the…read morecounter would not accept the 25 SMALL packages because he would have to scan them all individually and I didnt have a manifest to assist with an easy one time scan. I told him sorry I did not know that a manifest was a requirement and I would look into it for next time, and that I already scanned them in the app and didn't need him to, I just needed them dropped off and he would not take them until his coworker told him just to put them to the side and she would scan them. 0/10 service from James Lajewski, he was incredibly rude and arrogant.

I do not look forward to visiting this post office, even though it's the closest one to me. I would…read morerather drive to the La Grange Post Office. All the employees seem miserable.

The Hinsdale Illinois Post Office does not have its own page for Yelp, and I believe that Hinsdale…read moreand Oak Brook Post Office share the same fantastic management. Anyway, I posted the following post, yesterday on the Oak Brook, U.S. Post Office Yelp page and wanted to correct, the postal associate's name who provided the exemplary service. Youssouf Youssein is the postal associate and retail executive that I wanted to commend in the following Oak Brook and Hinsdale Postal Review: On October 13, 1978, I established my business advisory and commercial real estate holding firm. I established my business address in Oak Brook, Illinois at the U.S. Post Office located at 1314 Kensington Road. That was 44 years ago! I have been through countless Postmasters, in Oak Brook. After four decades of business growth, I have acquired and registered numerous Post Office Boxes in several States, Counties, and foreign jurisdictions. Using a cost-affective (not "cost-effective") Post Office Box, as a Branch Office should not be a revolutionary business concept. While the run-of-the-mill, government service at most postal facilities was somewhat spotty for a high-end, business-to-business, boutique advisory and consulting firm, OAK BROOK - HINSDALE HAS BEEN TESTED AS THE BEST OF THE BEST! As an esteem Litigation Manager, earning more than $42.50 per minute since 2009, I have been able to compete with the best firms in the world, only because of Mr. Tim, the Hinsdale/Oak Brook USPS, Postmaster, and my longtime trusted USPS, Oak Brook "Friend" and Associate Mr. Youssouf Youssein. Please know that this "Prolific Litigator", "Ingenious", "Extremely Rare", "Best Sole Practitioner to Ever Come Before the Federal Court" (all judicial, and FBI Presidential Vetting Profiler quotes) never would have made it without my Oak Brook, Hinsdale "Branch Offices"! THANK YOU! THANK YOU! THANK YOU! L. Christopher Chapman, III, AHO, ISBC, Ph. ESD. Legist, Laureate - Juristician, E'Lan Scholar 51 Years Article II, Section 2, Veteran, Executive Branch Officer as Appointed by President Richard Milhous Nixon Chairman, Chief Business Counsel, and Senior Lobbyist LaSalle Companies, Almaran, and Alexander, Cavanaugh & Block, LLC White House Literati Number (DOJ Issued) WH# 10312012-43 Hinsdale - Oak Brook, Illinois

Took a package in at closing time, PO employee said she would scan it, but I had to leave. Never…read morescanned, never delivered, never found. I cannot trust this oak brook office with another package.

Half the time they are closed during business hours when they are supposed to be open. They close…read moreat 6:30 but have been locked up at 3:00, 4:30, and 3:30 within the last couple of weeks. Their self service machine doesn't work and even the parcel drop-off is jammed - so they can't accept any parcels. Might as well close this location!

Holy cow I would avoid this place at all cost. I walked in around 2:30 and there was a line at the…read moreself serve and one person at the counter. The employee YELLED at me that I was standing in the incorrect place to be in line with the most extreme attitude. 1. There were no signs 2. No one else in the lobby there was no signage as to where to start the line. The attitude and volume were uncalled for. In addition, like other reviews said, service is slow. When I got to the counter she proceeded to lecture me on how they cannot enter the address manually- this is when I used the self service kiosk. It took some time and too was slow but it printed all the information I needed. While at the kiosk I heard a heated argument which you could heard the employee yelling at another customer. Awful and slow service. Stay away.

It's a post office, so disinterested staff are basically a given, but overall this wasn't a bad…read morepost office. I had a package to deliver, and because I am a glutton for punishment I waited until five days before Christmas to do so. Since I had an errand to run out in the suburbs I decided to stop at the post office there with the hope that I would not waste away in line. That turned out to be the right decision, because when I stopped here there were only four people ahead of me. My trip to this post office was complete in fewer than 10 minutes. It's a large post office; I think they have a lot of P.O. Boxes, which takes up a large footprint. There's a large parking lot, as well as a drive up postbox outside the building so you can post your stamped mail.

I know not to expect a lot of USPS these days but really, this location isn't even trying. I try…read morevery hard to go to one of the Naperville locations or the one in Oswald's pharmacy but sometimes this is just more convenient. Yesterday I went in to get one item. Paid with cash. The total was a dollar and some change and I had a larger bill and the exact change. The clerk asked me twice if I had a single, which I didn't. I finally told her, if I had one I would have given it to you but this is what I have. She muttered the whole time while making my change. Is it that she wasn't given enough bills in her till to carry her through the day, or was it the trouble of having to count to make the change? Whatever it was, the attitude is the same as I have gotten every time I have come in here. Honestly, get it together, because this kind of customer service is really poor.