The office opened at 9 am. I arrived at 9:05 and was third in line. It took 45 minutes for my turn…read moreto approach the counter to mail my package. Reasons: Poor management: only one window was open during a peak mailing season; the computer broke; no change... The building became very crowded with customers which was surely a health risk due to the pandemic.

I go here nearly every day. Staff is friendly but could use more help during peak times (I try to…read moreavoid going at that time.) Since they got their new point-of-sale system, the transaction seems to go faster.

SHHHHH. No one knows about this one…read more The rules said I needed a Postal Money Order. Nothing else. Repeat after me, Postal Money order. When the DPD says you need something like that caprice doesnt bode well for one who dabbles in it. You follow the rules. I dreaded going to the Post Office. The one I usually go to on Livernois near Michigan is crowded and there are turtles that move faster than the lines do. So when I was out getting ice cream, I discovered this little branch. The walk from the bus stop was longer than I waited inside here. No lines, and the clerk was helpful in processing my request without batting an eye. It was so fast that I was able to catch the very next bus down Grand River. I was wholly impressed. As I said before, there are some hidden gems here in the D and this is one of them. If you need to mail something consider this branch. Lots of parking out front too. I even like the design of the building. That says something. The one thing that the government got right. If only Congress was like this we'd have a better time of things.

The absolute slowest office of all post offices!! One person in line ahead of me and nobody EVER at…read morethe Window. This is Everytime I go in here. Just go to surrounding areas, Dearborn or Redford they are ways waiting to assist you. I have no idea what's going on in background, they can never service customers at window.

We went into get stamps and mail a letter and the clerk was delightful and charming. She also…read morementioned that postage was going up on Sunday so maybe we want to buy an additional sheet of stamps. (We actually went there because the reviews were so bad we wanted to see for ourselves. Unfortunately, our wait time was nothing and our interaction with the post officer employee perfectly pleasant.) Would mail a letter from there again.

Horrible employees. I try to stay apolitical, but I'm starting to think there's something behind…read morethis anti-diversity hire movement. If you're too lazy to work, then don't get a job. Don't take it out on customers that just want to mail things through the postal service. If you go to the Ferndale Post Office expecting ANY kind of help from the employees there, you can FORGET IT. I recommend you go to Royal Oak.

This post office is a little further then the other one, but it's a heck of a lot nicer and bigger!…read moreI came here the other day because I had to send some certified letters for the boss, and decided it was time to visit this one. Overall, this one's super nice. I think it's the main location because it's where you have to pick up packages for the surrounding neighborhoods. I've been here before, but realized the last time I was here that it's not entered into yelp, so I added it. I like this one for a few different reasons. For starters, its huge, clean and well stocked. Plenty of post office boxes for rent of varying sizes along with plenty of parking. The lot is clean and easy to get in and out of. They also have a separate drive for the mail drop boxes and a walk up blue box near the entrance which I use from time to time when I'm here. The place isn't any faster then the others, but considering that this is a severely depressed area, it stands out as a gem. When I'm here, which is sporadically, I never have to wait that long. I will probably be here again in the future if I need to get packages for the office, or just drop mail off for the boss man.

The customer service at this location is horrible. Just relocated back to Michigan literally days…read moreago and had to come get a package because the lazy behind delivery person was too sorry or a worker to even ring a doorbell or knock on my door when I was at home the entire time. Get there and it's only one person working the counter with a long line. Finally get to the counter and the nappy headed trick of a "manager" refused to give me my package and giving me attitude just because I have an out of state license. Now every other post office I've ever been to with an out of state license had no problem whatsoever. They only asked to see a copy of a utility bill or lease but this c u n t wanted to get nasty and give me a problem. Like you that miserable at your job then find a new one, stop coming to work in a professional setting taking out your ghetto hood issues from your household on other people's people. Swear some people in this city have no home training and have no business being in the positions they're in.

This is the worst post office I've ever been to. Detroit, get it together…read more They are CONSTANTLY upping shipping rates yet they can't get enough employees to cover retail. I went there on a Thursday and stood in line for 30 minutes. There was 8 people in line and ONE employee at the window. I came into Detroit at least 45 mins early before work hoping I could ship something and eat lunch. My fault for thinking a trip to the post office would only take 10 minutes tops. I was in there for 20+ minutes. There was a second employee doing stuff behind the scenes just standing behind the window. The poor girl working alone was trying to juggle so many people at once. She was so nice and friendly but it's awkward when they ask you to fill out a survey when there's such a poor experience! Just read these reviews on yelp, it's not hard to see that this place is awful. It feels like it hasn't even been updated since the 70's or something. Thy don't even have a kiosk like most post offices do. Do people who go there even know what a kiosk is? It's this cool electronic stand, where you can pay for shipping and buy stamps and do other things without standing in line! Sometimes I feel like Detroit is NOT living in the present moment. It's 2017 people! This would help people and eliminate people standing in line for 20 minutes. It would also allow people to ship stuff outside of the retail hours. In a time where the city is experiencing a "revival" and lots of young people are coming downtown for jobs, school, businesses, etc, PLEASE FIX YOUR POST OFFICE!!!!!!

Recently, we had two packages marked as delivered on separate days, both noted as "given to an…read moreindividual." However, our camera footage shows the mail carrier scanned the packages but did not leave them at our residence. I spoke with a representative at the post office who took my information and said they would call me back, but I never received a follow-up--and the packages still have not arrived. I would have appreciated at least a return call acknowledging the packages were scanned incorrectly, along with a sincere apology. Additionally, we've noticed that our longtime mail carrier, who served our route for years, is no longer delivering our mail, and there have been several different carriers over the past few months. We sincerely hope all is well with our previous carrier they are truly missed. We never experienced any issues, and they were always polite and professional.

Patrice & Kim exemplified amazing customer service. Came into the store with 4 items that I needed…read moreto ship. They suggested different products than the ones I was intending to purchase. This resulted in more efficient shipping and even saved me a bit of money. Instead of sending multiple individual items to the same address, I was able to bundle some packages and send them faster and cheaper. While I was in store, there were customers coming to send packages, purchase money orders, and even some with passport appointments. These ladies were extremely kind. They exercised patience when customers had different issues and took their time to explain the solution. This visit made today's errand much smoother. Thanks again, ladies! I will definitely use this post office again in the future.

Two weeks ago I received an email from USPS Informed Delivery showing me that a document from the…read moreSocial Security Administration was due to arrive. When a week passed with no sign of that important piece of mail, I spoke to the Postmaster at the Hazel Park Post Office who said she agreed with me that this was a "VERY important issue." I also left a note for the carrier on the mail box array in my apartment building to pay attention because an important document addressed to me was misdelivered! Two days later, when the SS Admin mail had still not arrived, I spoke to the Hazel Park Postmaster again. This time, she was much less concerned. She told me to click the "did not receive" box in the Informed Delivery notification and follow the instructions. I did that. I also went to the USPS website and filled out a form there, as well. In addition, I phoned the SS Admin and explained that they needed to send another copy of the document they had sent earlier because the PO had misdelivered the first one. To date, I have still not received this important notification (or a copy thereof) from the Social Security Administration which should've arrived 19 days ago because the Hazel Park Post Office is run by an INCOMPETENT POSTMASTER who either can't, or won't, do her job! I'm old enough to remember when misdelivered mail was a rarity. Now misdelivery is commonplace! Today, I will see if I can phone the US Postmaster. If not, I will write a letter to him. I wonder if THAT will be delivered!

This Location will forever be famous for the coined term "going postal" for the Roakens…read more How notable that the postal office in the downtown was famous for a very horrible incident long ago. According to Wiki the term as aforementioned, came about from a number of incidents that occurred from 1986 onward. That term became a reality in November 14 of 1991 here in Royal Oak. Despite the pure chaos and madness back in 1991, all has been calm since, thankfully. The post office is also a location where you can update your passport and take photos, which is a little known fact by a few folks. This building hasn't been updated, inside or outside, except maybe the addition of the ramp outside. It looks well for the carbon dating and well used. It's still an iconic building due to the incident back in 1991. Got to cut it some slack, since it looks like it's been around since the 1800s, is that true? When was this building erected on second Street? Does anyone know? I can't find it on a Google search easily.

Another service horror story. Do they try to hire the rudest people they can find? Thankfully, the…read moreBerkley post office is nearby.

There are some wonderful people who've helped me with a smile and take time to answer my questions…read more I usually go on Friday. Brenda wonderful . Excellent customer service . Always pleasant .

My name is John Ali, and I regularly handle shipping for StockX-related orders. On a typical month,…read morewe ship well over 300 packages, so I'm very familiar with how shipping locations operate and what basic customer service should look like. Unfortunately, my experience at this Hamtramck location was extremely disappointing. The employee I dealt with, Tina, was dismissive and unhelpful from the beginning. I asked a simple question about getting a label, and instead of assisting, she made the process unnecessarily difficult and confusing. I was told I needed to purchase tape, was charged for it, and never even received it. When I asked for a receipt, she did not provide one. At that point, I decided I didn't feel comfortable continuing the transaction. I asked for a supervisor, and the number I was given did not work. When I requested that she contact a supervisor directly, she refused. Another employee nearby did not step in to help resolve the situation either. Instead of trying to fix the issue, I was ultimately told they would not ship my package after already taking payment. The situation escalated further when I was threatened with the police over a situation that should have been handled professionally from the start. Given the volume of shipments we handle every month, reliability and professionalism are extremely important to us. Because of this experience, we will not be using this location moving forward and will be taking our business to another shipping facility. I would strongly recommend others consider alternative locations if they expect clear communication and respectful service. -- John Ali

My husband and I needed to hand deliver a document that social security said they didn't receive…read more So USPS or Social Security lost the original. We came with our 3 year old grandson. I won't lie here, this building is disgusting. It stinks, it's dirty, the elevator had seen better days. I questioned myself about us waiting for him outside, but we went along anyway. Our business took but a few minutes, however, our first impression of this place remained. It's just NASTY. I have no comment on service or personnel. I would not care to ever have to go there again, but unfortunately this is the building we were assigned to. If people could go to any social security office, and I'm not sure of the reasoning behind why we can't, this one would close.

Driving tour was easy to follow, just download the directions from their website. Although it's…read morehard to navigate and tell all the passengers in my car who used to own or currently own the mansions and stuff like that. If it was warm outside we'd have gotten out of our car and walked to see more but it was too cold. There are definitely houses that are well kept and they are some that have seen better days.