I use the postal service a lot. (Don't have much choice when it comes to mailing a letter). We…read morehave great customer service, but the system itself needs major improvements. For the price you pay for postage it shouldn't take a week to mail something across the country. Especially when you pay for priority mail.

Marked package as delivered when it wasn't then the agent on the phone essentially told me tough…read moresh!t and there was nothing she could do since it was marked as delivered and wouldn't look into it any further than telling me it was delivered.

This is the closest post office to Enterprise car rental. I wanted to avoid having to check a box…read moreof books for my flight after my cruise. Stopped in here to send them home media mail. No line at 8:15 am on a Monday morning. One employee staffing the counter. She was nice, friendly, and helpful. Decent sized parking lot plus plenty of parking in the lot for the strip mall next door. Would use this post office again.

According to Yelp, this is my only 1-star after 137 other reviews. Hopefully that tells you how…read morepoorly this USPS runs right off the bat. Two days ago, one of my packages had been deemed undeliverable because it couldn't fit in my mailbox. The package was neither huge nor heavy, but the courier made no attempt to ring the leasing office and hand it to them instead. I opted to pick up the package the next day through the USPS website. I showed up yesterday to a long line of people and only one employee. Luckily, no one had been standing in the customer pickup line so I figured I'd be out in a couple minutes. I waited for 5 minutes before asking the front desk employee if anyone had been servicing the customer pick up line... he replied emotionlessly, "nope, it's just me." Lovely. I switched to the general service line and waited another 15 minutes. Two other customers even abandoned their spot frustrated. By the time I get to the front and ask for my package, I'm told that they can't find it; the delivery driver must've mistakenly attempted to deliver it again. Well, that was an incredible waste of time, but at least a courier will attempt to deliver my package again today, right? Hopefully? Nope. The tracking number didn't show any attempt to redeliver so I had to pay this dreadful post office another visit today. Miraculously, they found my package in the back this time and I didn't bother questioning how. Over the years, I've learned to spend as little time as possible here. Avoid coming to this location. The USPS on 23rd St runs much smoother despite its smaller size and crowded surroundings.

Worst customer service. male I was on the phone with had a horrible attitude and hung up phone on…read moreme while I was talking trying to figure out where my package was

Quick and helpful staff! I've came in a couple times and everyone has great energy! The…read moreconversation is always nice too.

Jordan is such a huge help whenever I am in need of assistance. She is extremely patient and…read moreknowledgeable about the products & shipping times, so I am comfortable with the prices she gives me because I know my package will arrive in one piece and at the time I need it to arrive by. Would recommend paying her a visit or giving her a call for all of your shipping needs!

The clerk was absolutely unhelpful. I had a delivery slip left at my home, the UPS Website said…read morethe package had been delivered to this UPS store. She claimed not to be able to relate it to a tracking number. Easily done by anyone on the UPS website.

I love writing handwritten letters and sending them via snail mail. It adds a personal touch that…read morein our digital age, we're slowly moving away from. I visited this post office to mail a couple of letters. It didn't look like anyone was working today because when I walked in no one, not even a customer was around. But, soon enough, a postman emerged from the back who took his time to assist me. I needed smaller envelopes which were not located anywhere in the lobby. You'll need to ask for one which they keep behind the counter. The envelopes are a standard size and they are prestamped for your convenience.

I rarely write reviews but after so many bad experiences at this establishment I had to say…read moresomething. The workers here have awful customer service that borders on rude. I would recommend bringing your business down the road to Galveston Pack & Ship. They are SO much more accommodating and pleasant.

Wow! This post office is unbelievable! My packages we "missing" for a whole week even though I had…read moreconfirmation of delivery in my locked box. The post office said my route doesn't have a regular mail person and that he wasn't aware of the person who was delivering my route if they had a real name. Rosie was then supposed to investigate my 5 missing packages (over the week span). I waited 2 weeks with no reply from her. I then went back to Rosie and she asked for another week to investigate. I was then informed to file claims - filed the claims and their automatic claim system automatically denies them and then states I need to file appeal. What a JOKE of a place!

Very courteous and kind staff, fast service. Best experience I have had at the post office in a…read moreLONG time!

Always the best service. Smells good too. Super clean refreshing. They open up early. The staff are…read moresuper sweet and helpful. Jill especially is a sweetheart.

This place is way too small especially when you have prepaid items and there is people in the small…read morelobby. During these co-vid times this makes people uncomfortable. This problem would be a non issue if they had a tilt bin to put your prepaid boxes in outside of the lobby area. This is the only post office I frequent out of 4 that does not have it. The location of the post office and the intersection makes it nearly impossible to make a left turn out of the parking. It's very dangerous! All that being said I'm still rating it 3 stars because the ladies that work here are super friendly and awesome.

We just started using Galveston Pack and Ship to have our mail delivered. It has been a wonderful…read moreexperience! I no longer have to worry about my packages: 1.being taken from my porch. 2.being misdelivered by Amazon,FedEx, UPS, etc. It's so convenient to have a service that will take care of my delivered packages. And ALL of the employees there are super friendly and professional. And a special shout-out to Abraham for resolving a Amazon mis-delivery issue that was the fault of Amazon. Abe is the best!

This place is really the best! The workers here are overly accommodating, and pleasant to chat…read morewith. They've helped me time and time again with package returns and pick ups, often giving me little "neighborhood discounts" along the way. Can't recommend them enough!