No one ever answers the phone. I've called 20 times over a 1 year period and no one ever picks up…read more I've had packages and mail go missing. For a time during 2020/2021 i had all my credit cards that were being sent to me go missing to the point my card companies had to send them via FedEx because they would never get delivered via USPS. But probably my worst experience was last year in 2023... It was a Thursday and I had been expecting a package of very expensive medicine that was temperature sensitive and although it was in a cooler with ice, it was very hot outside. Usually my mail gets delivered very late anywhere from 6:30-8:30 pm on average, but this package never showed up. I looked up on Informed Delivery to see what happened because it is not unusual for my mail person to just not deliver to me. I assume because it gets too late and i must be on the end of their shift. Informed Delivery had the package marked as undeliverable and sent me to a link to either request it be redelivered or to pick it up. Because there was no reason it could not have been delivered in the first place other than the driver just didn't feel like coming, I selected hold at post office and went down early the next day. I went to the post office on Friday morning and was told by one of the gentlemen that worked there that since I did not have a slip, it would be hard for them to find the package but he'd go take a look. He came back after 10 minutes and said he could not find it but that he would put a note on his boss's desk to contact me when it was found and said that more than likely it was being loaded on the truck for that day's delivery and if I did not receive it to come back tomorrow, but that he was sure it would be delivered. I went home and waited all day.. but the package was not delivered. I was very busy the next day and was not able to go back to the post office until the afternoon. I went back, waited in line, and spoke to a different man than the day before. He said he would check the back for the package and again did not find it. Then he said he would go ask his boss about it. I believe her name was Darlene but I could have that wrong. He went to go talk to her while i stood there for 40+ minutes. Meanwhile a nice younger lady who was obviously feeling bad I was waiting so long, asked if she could help and explained to me how sometimes if the truck is overloaded packages might be marked out for delivery that aren't and that they usually get carried over to the following day but remain in bins in the back until they can be loaded. While she was explaining this to me, she was also helping another gentleman who had come in because his package was marked as delivered but had not in fact been delivered and he had been home waiting for it. The gentleman who was "helping" me finally came back and said, "i'm off now" and left. I was honestly so stunned he had me wait for 40+ minutes to come back and just say "I'm off" like what? Realizing I would not get any help, I went home. My package again was not delivered. At this point I called the USPS hotline and put in a missing package report. I should also mention that during this time I had made several attempts to call this particular Post Office but no one ever answered the phone which is why I had to keep going in. The next day was Sunday so there was no hope of delivery that day. Monday morning I again went down to the post office and spoke to the first man I had spoken to on that prior Thursday. This time he was much more helpful and printed up the package's travel log. He explained to me how the packages get put into bins and that the bins are what is tracked, not the actual package, so sometimes there can be issues with tracking that shows it being closer to my destination than it actually is. That being said, if a package is marked out for delivery like mine was, that means it was loaded onto the delivery truck. He then had me wait to the side to speak to his boss (whom I think was named Darlene but again I'm not 100% sure on that). She was speaking to another woman who also had a package missing for several days. So I waited in line to speak to her. She told me the exact same thing she told the lady before me, to write down my information and if they find the package they'll call me and to go home because they don't load the trucks until 10:30 (which explains why my mail gets delivered so late.) At this point my medicine had been traveling in the cooler in very hot conditions longer than it should have so i was sure it was going to be ruined. At 12:30 I got a call saying they had finally found my package. By this point having spent 3 days traveling to Madison and then another 5 being lost, the medicine was bad. I no longer purchase mail order medicine because I cannot rely on deliver as this happened again multiple times. 2 stars because some of the people were very nice even if their hands were tied.

This post office has the rudest workers. Today I accidentally spelled Philadelphia incorrectly on…read morethe outside of the package I was wanting to send. Then, this post office worker proceeded to MOCK ME in front of everyone who was in there because of the error. English is my second language so I was very embarrassed and could not understand how this guy thought that was okay. Then he wouldn't ship off the package for me. He kept screaming for the next in line person over my head and ignoring me. I got a new package and fixed my spelling and he still wouldn't sent it out and continued to laugh at me with the other customers saying I couldn't figure it out. I eventually just walked out. Extremely rude worker. Post office do better!!!! Making fun of customers is never okay!!!!

Typical post office. The staff is what you would expect from a post office…read more It is just off of University, so unless you were heading here, you would never see it.

Actually they get a MINUS 100 FOR THE FOLLOWING REASONS: this is a review of the Madison Post…read moreOffice on Hughes Road: 1. They don't deliver mail. Checks I sent for mortgage, utilities, etc. are never delivered resulting in late fees to me. Happens repeatedly! 2. They steal packages - where else do they go - to the dead package office? Stealing Christmas packages - really scumbag workers!!!!!! 3. Don't waste time filing claims because the on-line system doesn't work. Error after error trying to submit claims because they don't want to pay for all the lost packages. Paper system takes so long that the claim cannot be submitted because the time for submission is exceeded. USPS= UNETHICAL STEALING POSTAL SCUM 4. Broken equipment, run down appearance and multiple complaints go unanswered. 5. VERY POOR WORKERS - accounts for all the above problems. 6. Only interested in their retirement package WHICH results in continual increases SOMETIMES 2-3 TIMES A YEAR with the service tanking totally. More money, poorer service is their motto. Recommend: Close the USPO - they are completely incompetent. Issue a competitive contract and award it to another company that has a better track record than this archaic, incompetent, former government agency. Shows what a great job the government DOES NOT DO!!!!!This

Fast, friendly, professional and a pleasure to do business with. What more could you ask for…read more I have zero reservations about recommending Goin' Postal in Harvest.

Goin Postal is about a 2/3 really like a 2.5. It's convenient to drop off packages instead of…read moredriving to town. But to use their services it's a bit ridiculous. They mark up their prices quite a bit. I just recently shipped a package and the cheapest was FedEx, or so they said and it was 37.15 to ship. I checked online through FedEx exclusively and it was $15.18 to ship. So just over a 20$ markup to basically print a label. Also they don't print the labels while you are there, they say they will email it to you, however I never got an email, so I called to get the tracking number and the woman who answered was rude at first and huffed and puffed a few times while I explained I never got an email and just needed the tracking number. She finally gave it to me after she found me name and didn't mention an email so I'm not sure how that works or if they just misspelled my name. Overall I would go back to Goin Postal if I provided my own label as a drop off. If not, I would rather drive the extra 10 miles and drop off at a different location. Not worth the price.

I absolutely do not understand the ratings. I have had a mailbox there for a decade and have never…read morereceived anything but stellar service.

Great service Easy parking…read more Lots of staff Gotten kinda expensive since last time Paid almost double to ship similar item

My name Christina. My hubby and I were at Staples location 7830 highway 72 on Aug , 2 2025…read more Melissa provided us with exceptional customer service and was so helpful that I will want to continue to support this business. For example: we went to this store to purchase a Whalen Table which they did not have in stock. So she ordered it from a different store location and had it for us the following day. She took time in teaching and showing me Easy Rewards program so that customer can earn points on purchases and those points can be redeemed for dollars off. Because of her I was able to earned $49 and used that money the next day to purchase K cup coffee which she informed me it's currently on sale today. In all my years going to Staples no employee has ever taken the time to educate me about this loyalty program. In addition she showed me how to earned bonus points on the 3 most frequently purchased categories. I was so happy! I vote for her to be employee of the month for being so friendly and empathetic . Qualities that makes a customer feel appreciated and valued are crucial to the success of a business. Thank You, Melissa!

The older I get, the more confused I am with technology. Matt and/or Zach have been wonderful…read moreanytime I come in with questions or to have someone look at my laptop. I appreciate that so much. Earlier this week, I needed something printed. The group on that side of the store is just as accommodating! Thanks to all of you. Well done!

Definitely need some customer service training. They give conflicting information about when…read moreovernight package cutoff is, was sold two single stamps once. Then next time was told they don't sell them.

I went to do an Amazon return and was told that they dont "handle" those anymore but there is a…read moretable with packing supplies in the store, so if I wanted to package it myself and create the labels then I could hand them the box. I asked for help the the guy at the counter said they dont have time. So I went back to the UPS store on Madison Blvd and they were happy to help me as they always are. I will never go back to the store on County Line again.

The gentleman in this store was very nice and he helped me with a notary and took his time with…read morehelping me send the documents out highly recommended

Convenient and great service. Located on a main highway their parking lot has plenty of parking and…read morethey staff is quick and well trained.