Actually they get a MINUS 100 FOR THE FOLLOWING REASONS: this is a review of the Madison Post Office on Hughes Road: 1. They don't deliver mail. Checks I sent for mortgage, utilities, etc. are never delivered resulting in late fees to me. Happens repeatedly! 2. They steal packages - where else do they go - to the dead package office? Stealing Christmas packages - really scumbag workers!!!!!! 3. Don't waste time filing claims because the on-line system doesn't work. Error after error trying to submit claims because they don't want to pay for all the lost packages. Paper system takes so long that the claim cannot be submitted because the time for submission is exceeded. USPS= UNETHICAL STEALING POSTAL SCUM 4. Broken equipment, run down appearance and multiple complaints go unanswered. 5. VERY POOR WORKERS - accounts for all the above problems. 6. Only interested in their retirement package WHICH results in continual increases SOMETIMES 2-3 TIMES A YEAR with the service tanking totally. More money, poorer service is their motto. Recommend: Close the USPO - they are completely incompetent. Issue a competitive contract and award it to another company that has a better track record than this archaic, incompetent, former government agency. Shows what a great job the government DOES NOT DO!!!!!This read more

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This is the WORST post office! My stamped mail is returned a lot with no reasonable explanation other than DEI ILLITERATE hires! My packages go missing, our carrier blatantly lies about delivery and whereabouts of our mail! I've lived all over the country and never had a problem until Huntsville, AL! This place is a ghetto -counting the days till I'm out of here! Do your damn job already! read more

Typical post office. The staff is what you would expect from a post office. It is just off of University, so unless you were heading here, you would never see it. read more

US Post Office - Post Offices Near Me - Huntsville, Alabama

I went there to ask a question for my girlfriend packages because I ordered 3 packages and got only one and I went up to the white man with the veteran hat and he was disrespectful the whole time he was not helping at all and he said they haven't came to my apartment yet and if so it's vacant but the whole time they never took the slip saying we aren't vacant they left it in the mail box and took the package and shipped it back and when I asked him when they come back today can they hold it so they don't ship it back out he wouldn't even let me give him the tracking number he's a disrespectful person and the worst post office I've been too read more

US Post Office - Post Offices Near Me - Huntsville, Alabama

I like this post office! It has at least two self-serve scales, where you can weigh your own packages/oversized enveloped and the like. If the lines for the postal folks are long (and they *do* get long here), it's nice to have the "gift shop" (my words, not theirs) inside to get a last-minute greeting card, or buy items like unique stamps, padded envelopes, and tape. Thier passport office does a good job, too! It's not quite as fast as a UPS store, but it's not awfully painful to get a passport at this USPS location. There's never been a long line to drop mail off in the exterior boxes, although those may be disabled now, since most regional post offices are doing that, due to theft. There are a lot of post office boxes in this location too. read more

This facility is so run down. The building and parking lot look abandoned. Grass and scrubs need cutting. Parking lot needs repaving and the building needs painting and cleaning inside and outside. The customer service sucks. Bad attitudes and incompetence is widespread. Sad times.... read more

US Post Office - Wynn Drive USPS - Post Offices Near Me - Huntsville, Alabama

They have their own hours so go at own risk to them being open. Typical usps crap for getting your mail or packages

lost mail I got someone from the post office it was going to buy no one from the post office it was sent at I had to go to the post office several times and called several time several nos read more

Again this postal "service " is an absolute joke! Inept so called leadership, can't even adhere to their own scheduled delivery when the package arrived 9 hours before carriers were supposed to deliver yet sits there over the weekend adding 2 days to delivery. Now waiting on this package before I can go on trip that was supposed to already be in progress. Awful I'd be more open to the pony express for reliability. If I could post a minus star review I would! read more

It is utterly amazing that the post office continues to lose 8+ billion dollars a year with this quality of staff running the counter. Rude, impatient, with zero information. Just like most people in the world these days - the post office needs to realize those of us still choosing to spend money in their establishment are the customer - capital C. The government needs to let this die just like any other business, who can't manage itself. read more

This is by far the worst post office I have ever came across in my entire life. I bring packages here offten because I'm a college student up the street & it's close enough for me to ride my bike. Everytine I drop of packag off, my customers call me stating that the package hasn't been delivered to the post offfice. When I dropped them off 2 days ago. This recent fuck up is so wrong!!! I created a $200 hoodie for one of my customers, I print and pay for my own labels at home. I took 5 packages to the post office on November 20th. All but 1 package that I took to the post office was delivered on the 24th to my customers. This one package says that the post office never received this package, but I know for a FACT that It was. they told me that I never brought the package and that they scan everything as soon as they get it so basically it's my fault. if I still had the package at my home I would just take it to the post office! so why tf would I be making a big deal if I still had the package. IT WAS NEVER SCANNED AND I BELIEVE ITS STILL SITTING IN THE POST OFFICE. I asked him if he could go to the back and check to see if it was back there and he told me No! then asked for the tracking, the tracking number is going to show that the post office never received it BECAUSE IT WAS NEVER SCANNED!!!!! they keeep trying to blame me when I did everything I was supposed to do. read more

Horrific service. Had an appointment for a passport (booked a month in advance), had to pull kids out of school, arrived and the person didn't show up for the appointment until 20 minutes after the scheduled start time. read more

Terrible experience. Ron was very snarky and condescending towards me at hello. This visit was easily one of most unpleasant experiences I've had, ever. My first time shipping internationally and granted, I arrived with minimal knowledge as to shipping my package appropriately. I was not afforded the opportunity to ask questions (without being cut short) to secure confidence that my package would arrive to the addressee with no damage. Instead I was cut short several times, called his "special customer" and rushed to step aside to pack my package because he had customers behind me, as he stated. After returning from the corner I was sent to, my service was completed by another worker who concluded the latter of my experience on a pleasant note. Unfortunately, the bad definitely outweighed the good here. I left with a headache and discombobulated. This post office is conveniently located to my residence but I have absolutely no intentions of returning to this location due to this vile employee. read more

I called to 256-722-4749 and a recorder answered that the next available representative will assist me then another message that the operator will assist me. I called 4 different times, let the phone ring over 30 rings and not 1 person picked up. Terrible customer service! read more

After stopping in I see now why they have such low ratings. They called me rude when they were being rude!! Unbelievable! So glad this is not my home post office. Wow!! read more

This post office on Clinton is on the way to VBCC but I recommend using Wynn drive post office. The Clinton office does not have a weigh scale for after hours postage. Very inconvenient . but Wynn drive post office does have an after hours scale which will issue u stamps to ship mail on week ends. Pdgutie read more

There isn't a better post office in Huntsville. The staff goes out of their way to be helpful. They are always friendly no matter the time of day. My favorite package drop off and you can get your passport here! read more

This post office is trash. This is the only post office that provides passport services on this side of the county and the passport office has been unmanned since October 2021. They are completely indifferent in the matter, they just tell you look online for a different location and go there. read more

This is the meanest USPS I have ever been in! The staff here (Ron and Felix) are the rudest! The both of them were condescending and offensive. Horrible , miserable, awful customer service! Long lines and angry mean staff!!!!!!! I will NEVER be back in here again. I would NOT recommend this post office. They are much nicer in Madison. read more

Okay so it is a post office. It is where my important mail is delivered because I got fed up with my kids checking the mailbox at home and throwing MY mail away. I just wish they would clean this place a little better paying attention to detail. read more

US Post Office - Post Offices Near Me - Huntsville, Alabama

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If I could rate -5 star I would. I do not appreciate the way employee spoke to me. Yes I yelled back at him for yelling at me. If you want to require people to wear a mask don't let me see an employee come to the door talking to people without a mask. I have no issues at anywhere else except this one post office. read more

If I could give negative stars i would I had an emergency service call for a facility here had a $1,400 part mailed to the hotel and guess what the package didn't deliver they said the front desk rejected the package well I went down to get to the bottom of it front desk said no one has came in today I asked if they could pull cameras they checked for 2 days and showed me no mail man came im very un happy about this especially since the client is now trying to charge us for lost time due to it gonna try to go there tomorrow to see if they can find it since they said it was in the mail truck when I called. Do not recommend here if you order try to make a note to have it sent from a different usps. Disgusted. read more

No one answers the phone. Tried it 4 times. Let it ring for 3 minutes until it cut me off. Answer the phone.

horrible service. worker who delivers to the reserve at research park suddenly stopped delivering packages. just says there was an issue with delivery but never even tried to deliver packages nor leaves a slip of attempted delivery. read more

An African American man helped me with my priority package. It was the best service I'd ever experienced at a post office. He really helped me with my package. He is to be commended! read more

I went in yesterday asking for help in locating a package that was dropped off at this location 4 days prior and it was noted online as label created, waiting to receive package. I was nice and courteous from the start and had all info written down to make it easier. I was confronted with absolute rude and confrontational comments. I explained everything (finally and still being nice and with a calm voice) when the employee pulled up info in his computer, read verbatim what I said and got rude yet again. I couldn't finish a basic sentence before I was interrupted and told they couldn't help or do anything as they see what I see. I said thats fine but do they maybe have an area damaged or mislabeled items go, maybe someone else could help with that, and I was met yet again with nastiness. I told him he was pissed at someone else and shouldn't take that out on me when I simply asked for help on a package that location seems to have lost.. He told me to wait for a manager, which I did for 20 mins and rang the door bell 5 times to which no one came. He was an ignorant person who then got nasty with the next 2 (that I heard) customers, both of which waited for the manager as well. I will never go to this location again, I will drive out of my way to go to another. read more

If you're getting a passport, recommend going somewhere else. We had an appointment and showed up 10 minutes early as requested. 30 minutes later, we were still waiting and eventually left without completing the passport process. Other customers were waiting at the window to pick up packages for about 25 minutes as well. Either the location is understaffed or mismanaged - don't waste your time with this location. read more

Rudest workers ever...they refused to assist with taping boxes & laughed when watching people struggle with their complicated tape machines. I simply told them that madison USPS tapes the boxes for me and she said you should just go to madison then bc I don't feel like taping today read more

Extremely slow most of the time, let lines get too long and even with more employees it takes forever to mail a package.

This post office location is worth the drive! (Just finished the last of my Christmas shipping.) I have had the privilege of being helped by all three different retail counter employees since moving to the Huntsville area. Each have gone above and beyond in making sure my packages and letters arrive perfectly each time. Thank you for taping a rip on an envelope and waiting for me to find a zip code. Thank you for extra service every visit. Merry Christmas. read more

Now this staff is 100 times better than the Whitesburg office. Even though line was long for passports, they made sure to come out so often and screen the documents of those waiting in line to make sure everyone had what they needed and not wasting their time waiting. Also, staff very friendly and customer oriented. The Whitesburg off can learn a few things from them. read more

Ron was great. When I arrived at 10 till close, it turned out that when I printed my labels for Priority Mail, on a printer that was almost out of ink. He did his best to scan them, and then gave me the secret of how to get them into the mail stream after closing time. It worked and my customers were thrilled to get their packages on time, thanks to Ron. read more