I left an online message to inquire about my mailbox key. I was surprised I even got a response…read moreback! Calling the post office left the ringer on with no response. I spoke to the customer service named Erin. She was helpful and informative and is the perfect example of excellent customer service! Did you know if you lose your mailbox key, you need to pay $50 to get a new mailbox lock and not only your mailbox key. Your request will be delayed if you go to the post office not affiliated with your zip code. You need to show proper documentation to be approved.

This branch is top notch in my book. Always have enough…read morestaff to make your visit pleasant. Everyone is respectfull and go out of there way to help you. Best USPS of in the area with out a doubt.

I should probably give this post office a one star but I'm going to give them three stars because…read morethe last few times their self service USPS kiosk actually work. The few times before that though like about five times in a row it didn't work. Also lots of times they don't have the boxes stocked Just a really poor run store. Management take pride in your post office. The windows are always dirty. Also for some reason all the post office is switched out their old self-service kiosks with these new ones and let me tell you what the new ones suck. They are extremely slow, they are extremely slow to touch response, half the time the credit card readers don't work. Just a really bad upgrade if you ask me. I really think they should take a little more pride at this location, keep boxes start, make sure your kiosk are working, And lastly keep the windows clean. Thanks

They be finding any reason to not ship your item, are pretty rude and do not help youread more

I have my PO Box at this post office, so I come here often. The staff is incredibly nice, friendly,…read moreand helpful. They've really gone above and beyond during my interactions with them. I also appreciate that they have a mandatory mask policy during COVID. There is plenty of parking, which is very convenient. They also have self-service machines, which are useful when the lines are long. My only complaint is that they constantly put notices in my box when I have larger envelopes instead of just sticking them in my box (they fit). They're not open on Saturday, so if you have a large envelope delivery you have to wait until Monday or until the following day to access your mail. It's pretty annoying.

The Woodlands post office changed out our old mailboxes without giving any type of notice to us…read more Only discovered this when I went to pick up my mail. It has been over a week since I checked to see if there is any change. Nope. When I called no one bothered to answer the phone. Don't know if they are holding our mail there, or when the issue may be resolved. Guess I will have to make a trip there to find out. Another trip so I can wait in line in order to hear "We don't know when the issue will be resolved." one star Barbara A

Can I in any way give negative stars?…read more I had to go to the post office recently to mail a few things that my local postal employee would not pick up: some recycled ink jet cartridges being returned in a manufacturer-stamped and labeled envelope along with some Christmas cards (yes, I still do those). This place is a pig sty. --The outdoor mailboxes have been removed due to theft. --There are missing handles on doors for entrance/exit. Push on the door's glass to get in or out. --Filthy. Absolutely filthy. I felt like I needed to take a bath in sanitizer after I Ieft. --Big sign 2 weeks prior to Christmas: OUT OF CHRISTMAS STAMPS. Weird, since last year, my Christmas stamps were printed from the kiosk. Is it not able to do that any more?? --Heard one of the employees, in my brief period of time inside this rat hole, berating one of the customers for some unspecified reason. This is one place that reminds me of a quote that Charles Grodin said in the movie "Dave": "If I ran MY business like THIS business, I'd be OUT of business." Yeah, the USPS needs to be out of business. It's horrible and getting worse progressively every day. Read recent news reports of the sorting facilities in this area that have lost or not delivered packages or envelopes from over 2 months ago. No wonder so many people pay their bills online. Why would you, in your right mind, really trust the USPS for to deliver anything of importance? Go ahead, nod your head up and down because you know precisely what I'm talking about.

The difference it makes being greeted with a smile and helpful demeanor is real. I'm sure folks…read morecome in here with bad attitudes sometimes & so the postal staff feel like they have to be on guard. Doesn't excuse the lack of customer service at this location and very clear "what do you want?" look I encountered here today. Tried to submit for a new key and the staff at the counter was not the least bit helpful.

Waited at the call window to pick up my parcel for at least 25 minutes...They are sure taking their…read moresweet time.

I stopped by around noon to mail some documents, since I was in the area. There was a line, but it…read moremoved fast - I only had to wait a couple of minutes. Once it was my turn, the young lady behind the counter was efficient and courteous. She also had a friendly demeanor, which I have never encountered at any U.S. Post Office. I was in and out in less than five minutes! I do not understand the terrible reviews, maybe I got lucky. In fact, my experience today was so pleasant I wish this location was near me.

I visited after leaving a branch located on Walters Rd. This location was much cleaner and all the…read moreequipment worked.

Long lines always there- but Sometimes move quickly…read moredepending on who is working--if fast moving, we stay- goes fast!! If slow moving, it moves at snail's pace, so we just leave and come back another day! Take your chances with time, when you enter here.

Very bad service; they refused to help me just because I don't speak English well.You already know…read morewhy

Terrible service, because they don't want to do the paperwork they prefer to say that it can't be…read moredone.