Rented a mini excavator for the "weekend special" which is pay for one day get it for two they drop it off on Friday and pick it up Monday morning this was a good deal and financially doable for me and my family but whenever we ran into some problems over the weekend and ask them early Monday morning is there any way we could rent it for Monday and y'all pick it up on Tuesday the lady we spoke to stated if you do that we're going to take away your contracted weekend special, charge you for both Saturday and Sunday then add the charge for Monday when my wife was trying to ask the lady how can you remove a contracted agreement for the charges over the weekend just because I asked if I can have it for one more day she said if you keep using it will charge you for it I will have someone pick it up ASAP so to keep from getting charged I cleaned it up and placed it in my driveway so the truck driver could easily load it. 24 hours later it's still there they would rather the machine sit there. Instead of us paying to rent it. The customer service at this location is absolutely terrible I don't have the name of the lady that spoke to my wife but if I did I would be posting it here in this review we have made a formal complaint with United Rentals corporate office read more