Absolutely terrible service and completely unacceptable handling of customer and patient needs. Over the course of two months I struggled to maintain contact with ANYONE at the office or receive any notice that more medical documentation was required, as a type 1 diabetic my record is extensive and for a simple renewal I was treated as nothing more than a dollar sign.
Callbacks were rare and the phone lines are always busy, refund policy was vague and the Dr. really just made me feel undervalued as a patient and human being. UNITED MMC IN PHOENIX IS BEAUTIFUL With a wonderful and attentive staff. I have been in customer service my whole life and have never before experienced such callous disrespect and disregard for patient health, time, and safety.
I would recommend you go to literally ANY other MMJ Clinic in Tucson or make the trip to Phoenix office to see the wonderful Dr. Jones at that local. Please avoid the Tucson office at all costs, you will regret trusting them with your time, and your health. Unacceptable patient care, and unacceptable communication. I would rate the Tucson office lower than one star if it was an option.
AFTER TWO MONTHS OF BACK AND FORTH I WAS FINALLY ABLE TO GET A FULL REFUND AFTER WAITING IN THE LOBBY FOR 30 MINUTES FOR THE RECEPTIONIST ONLY TO TELL ME IT WAS PROCESSED PRIOR EVEN THE REFUND WAS HANDLED WITH COMPLETE DISRESPECT. read more