Honest, professional and never hard sell; their 2nd opinion saved us from $16k fraudulent bid from 1st plumber. United diagnosed fix by City; not under the yard requiring a massive trench but indeed at junction to City line. read more

Over these 3 years, they have consistently performed to my satisfaction: The receptionist easily accesses my previous service calls and I don't have to give my address information again. The service technician arrives on time. I get an estimate for what needs fixing now; I DON'T get multiple offers to upsell me. The price is reasonable. My repair is done quickly; Yesterday, my outside AC fan was replaced within 2 hours!! That's fast. All the technicians who have come out have been good, but I must praise Sergio who came out this time. He was fast, knowledgeable, and I understood what he was recommending by the easy way he explained it. Thank you United Mechanical! Joseph Ammouri read more

In April 2022 United mechanical came to fix a plumbing issue. The serviceman gave a verbal price which was way over what it should have been fair and reasonable. I gave the serviceman my payment information which was just for the service call fee. My card did not expired until June 2022 but I get a call in July.. 3 months after they came to my house..stating I still owe the money. They did not apologize or give any explanation of what happened instead received calls from a 2 representatives demanding payment. then after several months threaten to sue me for non-payment even though I left a couple of messages and acted in good faith from the beginning. read more

I called in the morning that our toilet wouldn't flush and there was a technician at my house within 2 hours. I've used this company multiple times, and each time I am impressed with their timeliness, professionalism and ability to fix the issues I'm having at a reasonable cost. I highly recommend them. read more

I have been involved in facility management for a number of years and have seen all sorts of contractors come and go. In my latest endeavor I chased one prominent employee owned company out solely because their tech was way too lax about the level of service he provided. The second group was a reincarnation of an old reliable company that ended up going the same way. I had used United Mechanical for several small projects during the same time these two other companies were there and found them to be the most professional, reliable, prompt services company's I had ever used. Granted their price structure may have initially seemed high but over time I stopped having to replace motors because belts being over tightened or not even looked at. I would recommend this outfit for anything. Their service people are all knowlegable, competent, and really care about their work and their company. read more

We have been using United Mechanical for several years. Jim is our guy. We had to call UM because our faucet suddenly lost pressure. They are fairly quick to come out. In this instance, Jim initially showed me the part I needed and told me how I could easily replace it myself. Of course as soon as I replaced it something else happened and he had to come back. He had to replace another part but it didn't correct the problem. Jim had one of the managers call us to set up another appointment-which again was timely. This time a little more work was required but they didn't kill us in the price. United Mechanical has professional plumbers who won't stick you with hefty prices and show up in time. They don't run silly TV commercials to gain business, but clearly can generate enough customers by referral. Which is what I'm doing now. Use UM if you need help and ask for Jim. Good guy. read more

United Mechanical - Plumbing Near Me - Dallas, Texas

Last time they came to light up our boiler, it would cost me about $200. This time they came to replace the pump blower relay ($39.50). Total cost $669. I talked to the manager. He said that it took a little over 7 hours on this job. He only charged me 4 hours. Yes, just a relay and they charged me $669 for it. OVER CHARGE. OVER CHARGE. I will never call them again. This place is in 11540 Plano road Dallas TX read more

If you need a plumber, call them. Their CS is outstanding. I called them and they came out on same day, DURING CHRISTMAS WEEK! They were thorough and extremely timely. Usually plumbers leave their mess, not them. Professionals at their best. read more

called sat evening at 6 PM requesting service on my a/c. i've been their client for a few yrs now and have felt very comfortable with this company. HOWEVER ........beware of an after hours service call !!! 2 hrs minimum plus the cost of the service call totaling $ 409.00 before work begins ???? OUTRAGEOUS !!!!!!! feel free to email me at ( geg1951@aol.com ) for the name and number of the company i called after calling UM. they were here in less than 2 hrs, fixed the problem causing condensor fan not to come on for $ 89.00 !!!!!!!!! NEVER AGAIN WILL I CALL UNITED MECHANICAL ....EVER .............. read more

We needed immediate help to change out an old, deteriorated washer valve and assistance with updating a 3 to 4 prong plug for our dryer. I contacted United Mechanical, spoke with manager, Doug, and they sent a team out immediately. I am pleasantly surprised! David and Nathan got here and quickly assessed the situation. Provided a good, quick quote. They were kind, smart, efficient, knowledgeable and a pleasure to work with. Excellent communication skills. They were super timely. Came back the next day with parts, got the job done is less time, and cleaned up the dust and dirt upon completion. The company recommended Petri Electric (one of their commercial partners) and they worked simultaneously on the electrical outlet. In a couple hours, we were done. From the lady who answers the phone (office manager) to the supervisor, to the guys that came to the home -- they all represent an amazing company with fast, quality results and a great price. I am so grateful to work with them. We will be calling them again for additional remodel plumbing work that needs to be done. I highly, highly recommend them for any type of plumbing needs. They know how to solve customer problems. They listen and they are very respectful of the customer and their needs. Hope to see David and Nathan again soon! Way to go guys and office team! You knocked it out of the park. read more

I have used this company in the past (many years ago) to bail me out of another situation with a company that was trying to overbill and do unnecessary work. Although, UM rates are higher than many other companies, I always kept in the back of my mind, that United Mechanical was a company with honesty and integrity (until my latest experience). We had a plumbing issue where water was backing up thru our house, rather than call a local plumber, I called United Mechanical thinking that if it was a serious issue, I could rely on them to handle it. Step 1 - We called to make an appointment and explained the issue Step 2 - Repairman arrived on time. He says to me -- "so you need your main line cleared?"...I said "I don't know", let me explain the symptoms, he replied back.....yeah, its probably your main line that is backed up (he never came into the house to see if it is anything more). It took no more than 15 minutes from the time that they arrived to clear the problem. I tried to talk to them about another issue that we were having in the house and they did not seem willing to come in and look at it (so if it is a problem, I am going to have to call again and pay when I've already paid for service call and time). Step 3 - they hop back in their truck and sit for close to 15 minutes before they leave. I thought it was odd, so I looked at my paperwork and they billed extra time that they sat and waited (I imagine they have GPS trackers). I was somewhat annoyed by this, but glad that my problem was resolved $150 later. They could have cleaned up the mess that they left behind instead of sitting and billing in the truck. Next, I have an AC repairman come out for another issue, and I mentioned that I just had a plumber out -- so I told him what was going on. He looked at which line it was, and said to me..."that's the city line to the house -- you know you could have called the city and they would have come out and cleared it for free?" I thought "no way"....so sure enough, I checked it out, and that is the case. I guess this is standard with most cities. Now I have a problem with the integrity of United Mechanical -- they had 2 opportunities to pass along this information and they didn't....when I called in for service, and when the repairman arrived. I had my husband call them and relay our disappointment. I cannot dispute that they did the work; it is an integrity issue that they would not pass along the info. that if it was the city line, the city is responsible....they should have said it, and we could have made the choice to call the city first, and if it wasn't that, we could have called United Mechanical out to do the repair. The rep for United Mechanical said that they didn't know the city would be responsible, therefore that is why they didn't tell us. And, as far as billing the extra time, the rep said they were probably doing paperwork -- which is a joke since they already gave me my paperwork at 1:30, and left close to 1:45. Needless to say, this leaves a bad taste in my mouth, and I will not recommend United Mechanical nor use them in the future. Integrity and customer service is key, and they do not display this in their actions or response. Done...time to find a new company to use in the future! read more

I have used United Mechanical for 3-4 years always with good success. I called them to replace my AC system earlier this year and they spent the extra time explaining some deficiencies in my duct sizes. After correcting the problem and installing the new system my energy bills have dropped 22% on average since May. The AC system cools and heats the house much faster and keeps the room temperatures very consistent and comfortable. The service team at United has always been on time, is very professional in explaining the problem and solution, and cleans up after they are finished. I have and will continue to recommend them to all my friends and family. read more

Less than impressed with this company. We had three major jobs to get done in our house. They completed one job which was supposed to take two days and took over a week. The other two jobs were fulfilled with promises of someone going to "call me." Not only are they over priced, but they're extremely disorganized and clearly didn't value our business. Moving on. read more

My experience with United Mechanical was not what I had read in the reviews of other customers. The techs were polite but they did not have the part needed to fix the toilet. They left my house and about a half hour later called me to say no local Home Depot or hardware store carried the part. They had found a store 1/2 hour away and I would have to pay for their travel time to and from that store. Since they had taken the tank portion of my toilet I had no other choice but to agree. When I had spoken to office rep to make appointment he had said charge would be a little over $200. There was no discussion of prolonged travel time to get a part. My bill was $368.65 which was beyond what other plumbers would have charged. I had asked others about their charges and they were in line with the approximate phone charge UM gave me. Unfortunately, I thought the reviews would help me find an honest company but it did not . Most companies bring the replacement part. I have never paid for travel time to get a part. I can not recommend this company read more

After purchasing our dream home, we found out there were SEVERE plumbing and air conditioning problems. Including BLACK mold and several broken pipes underground and in the walls! United Mechanical was our saving grace! Their teams worked for days, tirelessly to repair all the problems. We will forever be grateful they were able to repair everything so quickly and precisely so our family didn't have to be sick any more. All the guys were very polite and clear on the repairs they were making. They even wore booties every time they entered my home and tip toed when the baby was sleeping. I highly recommend them for you and your family!! read more

I can't say enough about how professional the service techs are at United Mechanical. Any time I have an issue at one of my properties I contact United Mechanical and I am never dissappointed. The serivce techs arrive on time, diagnose the problem, communicate the problem and fix it! If you appreciate professionalism and quality work I would certainly suggest calling United Mechanical for your next plumbing issue or failing AC! read more

Exceptional service! I was in the market for a new heating and air conditioning company after finding out my previous company was no longer in business. After talking with several friends I decided to use United Mechanical as they came highly recommended. Now I see why. From the girls in the office who took my information to the tech, Clay, who came to repair my problem I was treated like had been their customer all along. My heater was back up and working within 24 hours from calling them. Since I was so impressed with their service I signed up for their maintenance program (I was on one with my old company) and was surprised to find out they did plumbing too?!? And I get a discount?!? Perfect! My garbage disposal went out last year and I hadn't had the money to have a plumber out so while the heater guy was here I went ahead and scheduled a plumber. I just knew when the plumber got here I'd be out of pocket $300-$500 for a new disposal. I was shocked when the plumber knocked at my door at 8:30am (as requested) and was finished by 9! He was able to repair my old disposal. He said it was fairly new and just had jammed. My bill was less than $100. Wish I would have made that call last year! Overall this company has provided me with the best service I've received in years. I had no where to turn when it came to plumbers as my old company only did a/c and heating. Thank you, United Mechanical. read more

I had a terrible experience with United Mechanical yesterday. Not only did the plumbers stay 3 hours before determining they couldn't fix our problem, my pain meds I had as a result of shoulder surgery disappeared while they were in my home. read more

We have been very happy with our plumbing services and are looking forward to a long relationship with this company. They show up when they schedule, they respect our property and the price is fair. read more

I would recommend this company for any plumbing, sheet metal, or HVAC needs.