We have had the pleasure of working with Integrity Realty & Property Management since 2013 for our…read moreproperty in Castle Rock, Colorado, and could not be more grateful for their consistent excellence over the years. Their team has operated with professionalism and genuine respect--for both us and for our property. It brings such peace of mind knowing our property is being looked after so diligently. A very special thank you to Dennis P., our property manager, who has exceeded expectations in every possible way. His attention to detail, responsiveness, and commitment to doing things right have made all the difference. He consistently goes above and beyond, and it shows in the way our property has been maintained and managed. It is not easy to entrust your home to others, so we are thankful for their partnership and would recommend them to any homeowner looking for a reliable and honest property management.

I have been using Integrity Realty and Management for a few years now for managing my rental…read moreproperty and they have done an excellent job. They handle any problems that come up with the property, the renters and the rent itself. Michele Garver has been my manager at Integrity and she is on top of all things. She is communicative, easy to work with and answers all my questions. And she calls me back! She and Integrity know the rental market and the laws and have made this process so much easier. I was doing it myself and once I decided to hire them, renting my property became so much easier! Suffice it to say, they have offered me peace of mind as a landlord and that is worth a fortune!

There IS a difference in property management companies. Pioneer is the best property management…read morecompany I've worked with in the Denver area. The bad ones will often overestimate how much your place will get in rent, attract underqualified renters, provide low quality maintenance, and as a result, you have a lot of turnover and unexpected damage to your property. I've been there with other management companies in Denver, including many with allegedly good reviews. The good ones will keep it boring in the best way--consistent, high quality renters, fair market prices, and actual property management that leads to less damage, less turnover, and better care for your property. That's what Pioneer does. They do a great job of attracting qualified tenants who PAY ON TIME. They plan ahead and make your rental property as easy as you had hoped it'd be the day you decided to turn a place into a rental. They're responsive on email and by phone, and they want to do the right thing for you. It has been a night and day difference working with PPM compared to other management companies in the area. If you're a property owner looking to rent out your place in the Denver Metro area, choose them. Your future self and your rental property will thank you for it.

My time renting from Pioneer has been nothing but positive. I've lived in their property for almost…read morethree years, and everything has been handled professionally. Bobbi Salkeld is wonderful and always helps with maintenance requests and questions right away.

Highly professional and reliable team! Always easy to work with, and willing to go the extra mile…read more Great experience overall!

Initially I thought Evolve Properly Management was good. I worked with Maya and they picked up my…read moreproperty mid lease from a property management company. At the end of my current tents lease is where the break down occurred. 1.) They didn't obtain any pictures of my property from my previous PM, nor did they make an effort to get their own pics when taking me on as a client. Basically they had zero baseline of the condition of my property taking me on as a client. When I contested damages at the end of the lease Maya simply implied they need pictures to establish the damages occurred under this tenant. I was shocked to hear they had nothing to go off of to establish the condition of my property when they brought me on as a client. Luckily, I was blessed to have a good tenant that admitted to certain damages but it could have went terribly wrong if major damage occurred. When I contested Maya on this she said pictures were requested but we didn't receive any. My question is, why wouldn't they take their own pics or even ask me if I had pictures? She then proceeded to not answerany of my texts because she didn't feel talking about it further would provide resolution. 2.) Upon the tenant vacating the property Evolve didn't even have the correct access key to my property. It was left for me in a lock box and I attempted to open the door and the key wasn't close to fitting. I thought it would be a simple protocol to make sure you at least have the correct key to the property you're managing, especially under an emergency. 3.) I wanted to get estimates on home improvements a couple months prior to the tenant leaving. Maya intially denied that request because the tenant was still occupying the property. It wasn't until the tenant asked for a two week extension, where again, I mentioned I wanted to get estimates prior to the lease expiring and suddenly it was okay since the tenant needed a favor. In the end I would say this property management company needs to learn best practices to protect their clients high dollar asstes, need to be micro managed, and favor the tenant over protecting their paying clients. Response to Marina: I've done 7 reviews since 2016 with unsatisfactory services and your company makes the list over 10 years. You prefer to work with clients so hands off you expect them to chase down keys when they live out of town and do sufficient file combing to ensure "start service photos" are either transferred or taken. You want a new clients but not willing to execute the transfer properly. You're not interested in even having a properly functioning key hand. That means you're truly have no concern for properties or tenant safety. The monthly cut is all you're interested in. If want your clients to be truly hands off learn how to a proper transfer of service. You can't have your cake and eat it too. Also looking at your review response track record, you spend a lot of time saying you have the incorrect company please remove your low review. You're about to hit 3 star level. The people have spoke.

I am a renter and Saint Property Management Team manages the property. I have been impressed with…read moretheir customer service from the moment I walked into this house to view the property up until now when I'm moving out. Every person I've dealt with is kind, attentive, and truly cares. It's obvious that this team is a well-oiled machine who prides themselves on great communication and a job well done. Thank you Cecile, Josh, and Susan!

There are always those landlords that are just not gonna give your money back or do everything they…read morecan to try and stick you with a huge bill. If you've rented more than once, you've lived this. Now I surely didn't like the price I was paying in Castlerock, Colorado but what choice have lol with that being said this every time I had an issue I always dealt with the same person. Four years of dealing with the same person and I actually had his personal number. I never waited more than a couple hours for him to make contact after an issue which we because living somewhere for four years you're going to. Anyway, he literally told me when it came to our deposit that they're not in the business of taking peoples money, he that's your money and we make sure you get it all back. That being said we did miss a couple spots of cleaning but they split the cost with us??? I mean seriously what a good experience. If we come back to Colorado, which is where we raised our kids, this will be the first people we call to find our rental! It's just a fact. Thanks again you guys For helping us create memories

My experience with Carole has been nothing short of great. She handled my request with priority and…read morefollowed up to make sure that communication was clear and my questions were answered. The issues were resolved quickly and with care.

WestWork switched their app to Vantaca so now residents can't create an account without WW's…read moreCompany ID. I told Sean, WW's only HOA manager. Then he emailed steps that don't work for the app. So WW's clerk emailed me that she doesn't know their company ID & didn't know we needed it to create an account. She said contact Vantaca about it. It's not a residents' job to fix WW's issues. This is just the most recent example of how they waste your time. She said, "maybe it's their old app?" (No). Jason & Sean opened WW with an app bc they don't want to do any work. They want you to do everything in the app. All their emails come from "Do Not Reply" bc "we can't possibly answer all the emails we get." All Jason does is write excuses for bad reviews that say residents should call him. Jason has never called anyone or made any effort to resolve any WW issues. Jason always blames residents - as you can see in his responses which are full of excuses. Even when we posted our bylaws for him, he posts false denials Any good reviews must be from their friends. The crazy email Sean wrote is indefensible. But Jason made more excuses. Avoid WestWork at all costs!

UPDATE: Shortly after posting this review, management reached out to us to rectify our issue and…read moreaddress the unprofessional behavior of their employee. We appreciate the promptness and professionalism of their company in making the situation right. It sounds like they will do their best to ensure this situation does not occur with future tenants. -- PREVIOUS REVIEW: DO NOT RENT PROPERTIES MANAGED BY THIS PREDATORY COMPANY. We have been renting for 15 years and never experienced such predatory practices. We were model tenants and left the apartment cleaner than any other apartment we've ever lived in. We did everything on their MULTIPLE cleaning checklists including WASHING THE FREAKING LIGHTBULBS. They still found every possible way to nickel and dime us out out of half of our security deposit, including charging us $55/hour to clean things we already cleaned or to clean things that weren't on their checklists, routine wear and tear (paint touch ups) and the gas for their maintenance guy. Also, we were told during our lease that we could not hire our own carpet cleaners and the cost of carpet cleaning would be deducted from our security deposit. After our lease ended, they sent a message indicating they assumed we'd had the carpets cleaned already. We were honest that they hadn't been cleaned because they said they had to do it. Now I wish we had done it ourselves. Getting them cleaned ourselves would have saved us quite a bit as they charged us $212 for a 900 sf apartment. Our main contact was not very professional throughout the duration of the lease. He emailed and texted us messages meant for other people on multiple occasions. Our last month in the apartment he never contacted us once on what the move-out procedure was or offered to do a final walk-through. Not knowing what else to do, we left the keys in the apartment on the last day and texted him that we'd moved out. He didn't contact us until the day after our lease ended. Now I know why! It was so he could find hundreds of dollars worth of issues with the apartment to deduct from our security deposit after it was too late for us to do anything about it. It's clear now they intended to hire their expensive professional cleaners on our dime regardless of how well we cleaned. I've never not received my full security deposit back after 15 years of renting. Do not rent from New Age Realty unless they're fine with them spending your security deposit on expensive professional cleaners. They do not treat good tenants with respect and I'm glad to be done with them.

The house was dirty when I moved in!! food mess and stains in the kitchen grease and food all…read moreover walls. trash was left in garage it was trashed, not painted and holes in the walls. The backyard was tore up. Previous tenants had left stuff and it took me weeks to deal with trash cans left full And to get the previous trash cans picked up I overpaid to move in. I did several repairs, including drywall and painting, scrubbing walls and cleaning. They stole my deposit and then charge me for a bunch of bogus fees, including cleaning after move out what a scam company I will be filing a report with the realtors association

My experience with HOA companies I have dealt with varies…read more Most of the time I am dealing with cold and impersonal employees. I call to ask for something simple and unless I call 2-3 times and send an email i never hear back from them. When I do get a response is "Oh we are very busy" and I get an attitude why I am contacting them repeatedly. Or I get a late payment because of a technical issue (my mail was not received, their portal has changed, the payment did not go through, etc) and they make my life difficult until they forgive the late payment, if they ever do. My experience with Metro Management has been different, in fact exceptional because of one person, Molly Ryan. I send an email to request something, ask a question, I get a reply back within 1-2 hours or within a day. Molly is professional, courteous, polite and kind. I feel that I am treated with respect and that I am her client. I had an incident when my tenant was attacked by a dog, I called and she advised me how to proceed with a letter what to write in it and what to expect. She helped me through the process. I send an email to get an annual receipt of HOA dues for my taxes, I receive what I am looking for in a few hours. My tenant loses her pool key, I call Molly and she makes arrangements for her to get it on the mail or pick it up. These are just some examples. The experience I had with Metro Management HOA company, was by far the best and it was because of Molly. I asked Molly to share with me properties she manages so that I can consider buying because I know I wont have to deal with poor HOA issues. And it is a pleasure anytime I call Molly I feel good after the call ends. I am tired of dealing with rude and incompetent HOAs. Thank you Molly. Christos

I am a member of the board for my HOA, and after dealing with a lot of problems with our previous…read moremanagement company, we decided to hire Metro. It was the best decision we could have made. Molly, the owner, is a consummate professional. she knows her business inside and out. She has helped our board function more effectively and helped us identify and tackle a number of areas for improvement beyond just solving immediate problems. Our assigned manager is very responsive and always prepared. I am absolutely delighted with this company. They have been a tremendous asset to our community.

Invested PM has been managing my property for over 3 years. They email me online statements and…read morecredit rent dues via direct deposit each month on-time directly to my bank account. They also find reliable contractors for any repairs and get me quotes for any fixes and take care of everything. I don't have to worry about finding new tenant, running background checks, showing the rental property to tenants, advertising the property, collecting rents on-time, rental agreements, maintenance, repairs, move-outs etc... I travel all the time for work, and they absolutely handle every thing for me, and I just collect the rents, and occasional maintenance/repairs. I highly recommend them to anyone who is renting out their property!!!

I can't say we had an issue with Invested Property Management until I received our damage deposit…read morerefund. They withheld $180 for the issue in the pictures. The blinds were about the same vintage as the 1950's windows. Using a damage deposit to fund deferred maintenance isn't really the point of the damage deposit in my opinion. Don't expect your damage deposit back!