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    United Auto Trim & Customizing

    5.0 (1 review)

    Services - United Auto Trim & Customizing

    Auto electronics installation

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    10 years ago

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    Easthaven Auto Repair Body Shop

    Easthaven Auto Repair Body Shop

    (8 reviews)

    Hobby

    I have taken some time to address this issue because I believe in giving everyone a fair chance…read more However, it's important for people to be aware of the business practices at this shop. I was referred to the owner, Sunny, by a long-time customer, which is the only reason I considered this shop at all. I asked Sunny to diagnose my extra vehicle, a 2007 Jeep Grand Cherokee, and paid $250 for the vehicle to be towed to his shop. After two weeks of waiting, he informed me that the vehicle needed a new motor due to issues with the heads, but he claimed there were no other problems. It's worth noting that the truck had been sitting unused for over a year before I brought it in. Sunny then requested $1,500 for the repairs, which I paid up front , and he assured me the truck would be ready in a week and I would pay the remainder when he completed the job. However, three to six months passed without any updates, and my attempts to contact him went unanswered. It took the person who referred me to visit the shop and inquire about my truck's status. He was told that if they couldn't fix it, they shoul refund my money. While she was on the phone with me and talking to Sunny, the owner gave a sob story about losing his mechanics and his father passing away, asking for more time to get the motor installed and the truck running by the 15th. Yet, here we are, four more months later. I asked my brother, who lives nearby, to check on the truck at his shop, and he found my truck untouched, now with bumper damage, water damage, and mold inside. He confronted Sunny, who again promised that the truck would be operational by April 15th. I contacted my brother, who resides on that side of town, since it's a one-and-a-half-hour drive for me to visit the shop. He went to the property and took pictures of my truck, which had been untouched. Unfortunately, it now has bumper damage, water damage, and mold inside. He spoke with Sunny, who assured him that he would have it operational by April 15th, claiming responsibility for it sitting for over a year, which caused water damage from the rain. He promised to handle the bodywork, brakes, and cleanup. However, on May 19th, my brother visited the shop one last time to check on the Jeep's progress. Sunny stated that the AC was functioning and the vehicle was running well, but he still needed to clean it and fix the bumper, as his body man was unavailable. My brother then took the Jeep home, only to find the check engine light on, malfunctioning signals, a broken gas meter, and now it won't even start. This has been the most frustrating experience I've ever had with any business, especially considering the high recommendations. It's been a series of blatant lies, and I'm still out of money with no resolution, forcing me to consider legal action. I wouldn't recommend this place to anyone, and I urge others to avoid dealing with Sunny at this shop.

    Took my insurance check and did not do the repairs. When I confronted them about it, they tried to…read moresqueeze me out of another $500 instead of refunding me.

    United Auto Trim & Customizing - autocustomization - Updated May 2026

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