It's the 21st Century, GLA - come and join at least the 20th!…read more They will allow you to book online; however, you have to do all your check in at the counter. They codeshare their flights; my flight from Denver, CO to Chadron, NE was codeshared with Frontier & United. When I asked to be seated in the front of the plane, I was given a "provisional" seat due to the fact that those seats are reserved for the other carriers. The gate said "No!" to my seating, and moved me back. The irony being, of course, is that no one was in those seats during the flight. And if they'd had an electronic system, they'd have known that in the first place. The flight attendant was good, and the personnel were friendly. But - and I know it's hard for a regional carrier like this - they need to upgrade their systems to continue to compete. Then again, maybe they don't care about that - it's not like there's too many carriers clambering to go to Chadron.

Update: just received a full refund from Great Lakes Airlines thanks to the most wonderful credit…read morecard company on the planet, American Express. If you decide to travel on Great Lakes and they do not provide the service you pay for be sure to send a dispute through your credit card company. I cannot believe how quickly we were able to get all of our money back! I will never ever consider flying on this airline for the rest of my life.

I asked a security guard a question about luggage and he would not answer me. He said read the…read more signs. It was my first time in the airportand I just wanted to know some procudual questions. Never mind. I will look elasewhere. I hope this guy does not reflect the disdain of your other employees.

At least a coffee shop and something to eat. Tore down a perfectly functional airport with a…read morerestaurant.

This is 1PM, so a midday arrival. Not in the middle of the night…read more Ok. They tell me they'll call me when they have a car for me. Instead I get an email telling me that my reservation had been canceled. So, without any warning I have to figure out how to get a rental car last minute for a business trip.

Customer service at this location was very disappointing and unpleasant. I returned my rental car…read morearound 1:45 p.m., which was 15 minutes before the posted closing time of 2:00 p.m. I handed the keys to the employee, provided the vehicle's mileage, and opted for Avis's refueling service because I was in a hurry. The employee informed me that the car would not be checked in until the next business day and that I would be charged a late fee. She stated that because the vehicle needed to be refueled--and because she would have to do it herself--she would not check the car in, despite me having selected the refueling option. As a result, she refused to complete the return process, did not provide a receipt, and gave me no proof that the car was returned on time. I returned the car before closing, followed the required return procedure, and despite my efforts to comply with all policies, I now may have to dispute the late charges with Avis. The staff member was unprofessional and dismissive, and treated the situation as an inconvenience rather than following standard return procedures.

We called the number and the man was EXTREMELY RUDE. He informed us that the limo services were…read moresold out for the date we requested. We asked him if he recommended any other services and told us to figure it out on our own. VERY INAPPROPRIATE!! I tried to call again and I was called an ASSHOLE.

From the owner: Professional service and style wherever you're going and whatever you're doing. Cheyenne, Laramie…read moreand beyond , Phat Limo will get you there on time, every time.

They bit off more than they could chew with this airport…read more 1) Not enough area to sit when waiting prior to going through security. 2) Did not make an announcement loud enough stating that they do not accept electronic tickets. So I (and several others) had to leave the miserably slow security line to go back to the counter just to wait for someone to print off our tickets. While at the counter we had to wait 15 minutes to have someone meet us since they are highly understaffed here.When we did get back into the security line we realized that one of our tickets printed were for another person, not someone under our reservation so we had to go back again to the counter to get the correct ticket. 3) When we did get to the gate area we were welcomed with the fun news that 25 people (out of the 52 seats available on the plane) needed to volunteer (or get voluntold) to give up their seats due to weight restrictions. 4) security took 45 minutes to get through partially because people took forever to take their shoes off; partially because they do not have the ticket/ID checking apparatus in a convenient spot. Also, the gentleman who was checking the tickets/IDs were helping people get their bags situated. Yes, it was nice of him but it slowed down the entire security process. Our flight was initially scheduled to leave at 11:20 and at 1:15 we were FINALLY able to being boarding. For the most part the staff was pleasant and the facility is beautiful but they were highly unprepared to open this facility. They need more people working, better announcement system, and a better security line. The old AA flights out of the old building went without a hitch several years ago and I was very disappointed in how everything was handled today. I hope that they are able to get everything ironed out or they will loose a lot of customers.

This terminal is so poorly designed,and so much wasted space. Can't view the passengers boarding…read morethe flight unless you go stand out in the weather. And you also after slipping on the ice covered ramp from the plane have to again wait for your bag outside in the cold, and windy weather. Who designed, and worse off approved this outdated terminal?

Not good when your in a hurry, said 25 30 minutes, it's been an hr and 10 miniutes, I had to call…read morethe car shop and ask them to stay open an extra 30 miniutes so I could get my car. Every time iv used Ti, I've either been late or had to pay for a ride back because I didnt make it to where I was going in time, 1 star, get more drivers!

Best, reliable taxi in Cheyenne! Thank you for being a great help to me and my 4 big dogs when my…read morejeep died w groceries on new years eve. Happy New year!! These people run the best business in town.

Awesome customer service. Always easy to deal with. The cheyenne site is by far the best one I've…read moredealt with. Will always be a repeat customer.

Jess was awesome she got us a rental for this weekend because we were in a bind she was awesome and…read moreso friendly will keep renting with enterprise because Avis is a serious ran unprofessional joke of a company

Awesome location! The staff was super friendly, they made me feel I'm visiting family. Emily and…read moreAlicia were so pleasant. Morning breakfast was delicious, thank you Miss Tanya. Everyday was something different which was very nice and they have "mingle" nights on Monday, Tuesday and Wednesday where they do a lite dinner. I have never stayed at an establishment that does that! Because we were visiting during Christmas time the lobby and dining area was festively decorated and Miss Tanya shared her cute gnomes! So very impressed with the establishment and the staff. Had such an amazing stay. Home away from home feeling! Already discussing a return

The best overnight stop ever! Great suite w kitchen and top…read moreof line everything...dinner comes with rate! Delicious and deeply comfortable! Book it!