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Stanton, CA

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United Access

3.9 (51 reviews)
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Rats nest of wiring connections from the transfer seat, harnesses and wires melted
Arthur M.

I had a very unpleasant experience with this company. I spent $14,000 for hand controls, power transfer seat, push button ebrake and turn signal redirect to be installed in my sprinter, and a few weeks after picking it up, the driver side seat airbag deployed, caused by a short circuit in the wiring in the power transfer seat. They refused to admit fault, even after I took it to Mercedes dealer to have everything looked at and it was confirmed that the wiring was totally botched. Luckily I was not driving when the airbag deployed, it could have been so much worse. After numerous phone calls, visits back and forth from Mercedes to their shop in Stanton, they maintained they were not at fault, and still do apparently. They never apologized, treated my wife and I like we did not matter, and finally after contacting their parent company BraunAbility, they paid to have the airbag replaced and wiring to be replaced by Mercedes, but still never heard from them, no apology. Terrible customer service. Terrible workmanship. Do not have them work on your vehicle. There's a lot more to this story but this is the meat of it.

Ken H.

Let me start by saying I have been in the customer service industry for over 20 yrs. This office has an amazing staff that listens to your needs and truly cares about their clients. Robert and Jose was so knowledgeable and respectful they have earned this review in spades! Robert taught me a lot about mobility vans (my first one). I held out on telling him I was really only shopping until late in our meeting. His demeanor never changed and he even gave advice for when I was ready on what type of financing I might expect. I told him how my Vietnamese family dynamic was one that everyone was very opinionated involving major purchases and he brought a vehicle to my house so they all could experience a demonstration -- keep in mind I made no promise of a sale to him. He really left an impression on me. MONTHS later, I went straight back to Ability Center to see what was in stock. Jose made the whole experience so easy for me, even driving the vehicle (from San Diego!) to my house and work so both my family and I could examine it. He was in communication with me during the whole process to ensure everything went without a hitch. My availability is very limited and I was able to finish everything through e-mail and one final visit. I waited almost 2 months to post this review just in case any problems came up after we got the minivan so I feel very confident with my purchase and decision to give Robert and Jose my 5-Star review. I am so confident that Ability Center gives this level of service every time. So whether this is your first mobility product or you are looking for another vendor make this location a priority to visit. They will do everything in their ability to give you peace of mind and value to your purchase. Kenny H.

My boys & I cruising in our new van, having a great time!!!

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8 years ago

Ugh. Can someone return calls???? Apparently only Lupe can help you and she doesn't return calls.

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Monique M.

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7 years ago

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Monique M.

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7 years ago

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9 years ago

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11 years ago

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Monique M.

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13 years ago

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11 years ago

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Monique M.

Thanks for the kind words and thorough review Marc. See you soon!

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11 years ago

This is a great place ! awsome service the staff is new but thank god Jose is still there i was in and out in an hour for my service

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7 years ago

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10 years ago

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8 years ago

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Ask the Community - United Access

I would like to have the hand controls removed and the accelerator and brake pedals set back to their original position. Can you do that there or tell what company can?…

Hi Wanda, thanks for reaching out. Yes, we can do that if it's a brand of hand controls we support. Can you give us a call at (714) 890-8262 and let us know (1) what brand of hand controls you want to have removed and (2) what is the year ,make… 

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Review Highlights - United Access

“We had an exceptional experience working with Jose Ybarra while purchasing a conversion car for our daughter.”

Mentioned in 18 reviews

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