Excellent customer service by Simone always so professional and helpful. We rent medical vans often and use Ability Center exclusively. Thank you for always exceeding our expectations read more

What a pleasure doing business with this company! My family has rented a van from the Stanton Ability Center several times a year for the past eight years. We adore Simone for always being so patient and kind over the telephone when reserving a vehicle. And we appreciate her helpfulness during each rental, by reviewing the proper way to buckle and belt wheelchair to van with rider. The maintenance staff are great too. The vans are clean, well maintained, offering both peace of mind and a smooth ride. The last van we rented was a beautiful and extremely comfortable 2017 Chrysler Pacifica. We look forward to future rentals this summer! read more

Ability center is the only place I would ever trust with my van. I purchased my van from ability center 5 years ago and have done all my maintenance there every since. Jose Ibarra has always made sure I get high quality service by going above and beyond whenever I have needed anything. I have recommended many friends and Jose has always provided the best service for them as well. I highly recommend ability center for high quality accessible driving equipment. read more

I called Ability Center Stanton and the receptionist was very rude. I asked for sales and she asked where I'm calling from? what? I need sales, I replied, and she said I need to know where you are calling from? Rude lady. So I said inland empire and she rudely transfers me to another ability center which if she was smart would know that they don't even sell VMI vans. A sales lost for stupid Ability Center. They only care about sales & once they get your money you can believe that they will treat you badly. They don't care about you only $$$$. Your best bet is to get quotes from a Mobility Dealer that treats you with respect and cares about your mobility needs. I'm looking at Aero Mobility & Better Life Mobility right now. Ability Center is bad trust me before it's too late and your money is gone. NO REFUND & NO RETURNS and good luck with the automobile manufacturers warranty for Honda or Toyota or Dodge or Chrysler. If anything goes bad and you take it to Honda or Toyota or Dodge or Chrysler dealers they will decline and reject your warranty claim because the van is modified. Caveat emptor! read more

Do your research! This is not the only place of its kind! Unfortunately I found out the hard way. Worst customer service ever! They have no clue what they are doing. The prices change with their moods! They don't call you back and they don't like to put anything in writing! Yeah, if you are looking to buy you'll probably get decent service, but if you need repair or a rental- go somewhere else or you will be overcharged and will waste a LOT of time! read more

I bought my 2012 Sienna from them with lowered floor, ramp, kneel, transfer seat, hand controls, etc. and have been welcomed back every six months for a free conversion checkup. The ramp/kneel system had some trouble and after diagnosing the issue, Natalie went out of her way to have Braun cover the parts and they covered the labor. There are several choices as to where to buy a converted van, but how many of them will maintain the specialized equipment? This is the "Go To" company in So Cal. read more

This is a great place ! awsome service the staff is new but thank god Jose is still there i was in and out in an hour for my service

I called Ability Center because I was having an issue with my accessible Sienna that the Toyota dealership would not address and I needed a solution fast. I am very pleased with the excellent customer service displayed from the moment Simone greeted me on the phone. She was pleasant and you could hear the smile in her voice. I appreciated that after having a rough morning. I was then transferred to Lupe, service manager, who was professional and addressed my questions and concerns. She quickly made me an appointment for the next morning and was prompt and very attentive during our meeting. Jose also greeted me with a smile and made sure I felt welcome and assured me that they would take care of getting my van fixed. Lupe moved quickly as I had to go out of town in a week. Not only did they move mountains to make sure everything was repaired in a timely manner but Lupe called me to ask if everything was fixed to my liking and I assured her that I was completely satisfied. The teamwork and professionalism here is amazing! This is my first time doing business with this company but it won't be my last. I am throughly impressed and look forward to buying another van from them in the future. I highly recommend Ability Center and will refer friends. read more

1) Be care of these guys they would try to sell you a new hand control instead of install the current one to the new car. The hand control is old so there is no more warranty they said. (Well even if I buy the new one warranty won't be there 6 months from now so what, Its a mechanical hand control not electronic and it does not change often, I am sure there are nuts and bolts to install to a new car.) 2) Try to charge over the quoted price, and then when get confronted they would say oops its a mistake. (funny how the mistake always in their favor instead of the customers right!) 3) Then try to pull a fast one like can we process the rest of the payment over the phone before you come to pick up the car because we have to send the transaction report to head quarter. (Of course not I would have to come and see the works on the car and see the paper works.) 4) When asked if they are a non-profit organization they would say they are not allow to comment. (That just answered it thank you very much. I would not care either way but why be so invasive.) 5) Your customer based is made up of the disadvantages largely. You're not very smart with these kind of tactics in the long run with social media nowadays. read more

As I live in Long Beach, CA I was working with the Long Beach location first. On the day I was scheduled to pick up my wheelchair accessible van rental, I received a call stating the van I was scheduled for was in an accident and was not available. The only vehicle that they did have available did not have a/c! This was after I had told them I was driving to Arizona!! Instead of the rep calling other ability center locations near me to see if they could assist she told me I had to do that!! Needless to say I was furious! But having no other alternative I ended up calling the Ability Center in Stanton, CA and thank the heavens I did!! I spoke to Simone on the phone and she went right into action. She verified that a vehicle was being returned in time for my pickup, took my application over the phone and stated she would have my paperwork ready when I arrived. Sure enough she was ready for me even though I arrived earlier than expected. Simone showed me to the showroom while she processed the paperwork. She never let me sit long without coming in and advising me what step of the process she was on. She was extremely courteous and professional. She then walked me out to the vehicle where we conducted and inspection, then she showed me all the ins and outs of how the vehicle worked and how to secure my wheelchair passenger. She provided her card and said if there were any issues to call her immediately! I felt highly valued as a customer. Thanks to Simone, I was able to take my aunt to her only daughter's first (And hopefully only!) wedding. I would recommend this place to anyone looking to rent a wheelchair accessible vehicle. Thanks once again Simone, and thank you Ability Center of Stanton!! read more