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    United Access

    3.9 (51 reviews)
    Closed 8:00 am - 5:00 pm

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    Rats nest of wiring connections from the transfer seat, harnesses and wires melted
    Arthur M.

    I had a very unpleasant experience with this company. I spent $14,000 for hand controls, power transfer seat, push button ebrake and turn signal redirect to be installed in my sprinter, and a few weeks after picking it up, the driver side seat airbag deployed, caused by a short circuit in the wiring in the power transfer seat. They refused to admit fault, even after I took it to Mercedes dealer to have everything looked at and it was confirmed that the wiring was totally botched. Luckily I was not driving when the airbag deployed, it could have been so much worse. After numerous phone calls, visits back and forth from Mercedes to their shop in Stanton, they maintained they were not at fault, and still do apparently. They never apologized, treated my wife and I like we did not matter, and finally after contacting their parent company BraunAbility, they paid to have the airbag replaced and wiring to be replaced by Mercedes, but still never heard from them, no apology. Terrible customer service. Terrible workmanship. Do not have them work on your vehicle. There's a lot more to this story but this is the meat of it.

    Ken H.

    Let me start by saying I have been in the customer service industry for over 20 yrs. This office has an amazing staff that listens to your needs and truly cares about their clients. Robert and Jose was so knowledgeable and respectful they have earned this review in spades! Robert taught me a lot about mobility vans (my first one). I held out on telling him I was really only shopping until late in our meeting. His demeanor never changed and he even gave advice for when I was ready on what type of financing I might expect. I told him how my Vietnamese family dynamic was one that everyone was very opinionated involving major purchases and he brought a vehicle to my house so they all could experience a demonstration -- keep in mind I made no promise of a sale to him. He really left an impression on me. MONTHS later, I went straight back to Ability Center to see what was in stock. Jose made the whole experience so easy for me, even driving the vehicle (from San Diego!) to my house and work so both my family and I could examine it. He was in communication with me during the whole process to ensure everything went without a hitch. My availability is very limited and I was able to finish everything through e-mail and one final visit. I waited almost 2 months to post this review just in case any problems came up after we got the minivan so I feel very confident with my purchase and decision to give Robert and Jose my 5-Star review. I am so confident that Ability Center gives this level of service every time. So whether this is your first mobility product or you are looking for another vendor make this location a priority to visit. They will do everything in their ability to give you peace of mind and value to your purchase. Kenny H.

    My boys & I cruising in our new van, having a great time!!!

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    4 months ago

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    Monique M.

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    29 days ago

    From quote to install to drive out, the whole experience was professional and service driven. A shout out to Deanna and Ricardo.

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    Monique M.

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    4 months ago

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    Monique M.

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    6 months ago

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    Monique M.

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    1 year ago

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    Monique M.

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    6 months ago

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    Monique M.

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    1 year ago

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    Monique M.

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    2 years ago

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    Monique M.

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    2 years ago

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    Monique M.

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    5 years ago

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    2 years ago

    United Access was very helpful and explained everything very clearly. The van was clean, well equipped, and easy to use and drive.

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    Monique M.

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    5 years ago

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    Monique M.

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    3 years ago

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    Monique M.

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    5 years ago

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    3 years ago

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    Monique M.

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    9 years ago

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    5 years ago

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    Monique M.

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    4 years ago

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    Monique M.

    Thank you for the kind words, C M! We're here for you anytime.

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    7 years ago

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    Monique M.

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    5 years ago

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    Monique M.

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    5 years ago

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    5 years ago

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    Thank you for the kind words, Bobbi! We're here for you anytime.

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    5 years ago

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    6 years ago

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    4 years ago

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    15 years ago

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    12 years ago

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    8 years ago

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    8 years ago

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    Monique M.

    Thanks for the kind words Eugene!

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    8 years ago

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    9 years ago

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    9 years ago

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    Monique M.

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    11 years ago

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    Monique M.

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    10 years ago

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    10 years ago

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    Monique M.

    Thank you so much for the thorough review! Hope to see you soon.

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    10 years ago

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    8 years ago

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    10 years ago

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    8 years ago

    Ugh. Can someone return calls???? Apparently only Lupe can help you and she doesn't return calls.

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    Monique M.

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    7 years ago

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    Page 1 of 2

    Ask the Community - United Access

    I would like to have the hand controls removed and the accelerator and brake pedals set back to their original position. Can you do that there or tell what company can?…

    Hi Wanda, thanks for reaching out. Yes, we can do that if it's a brand of hand controls we support. Can you give us a call at (714) 890-8262 and let us know (1) what brand of hand controls you want to have removed and (2) what is the year ,make… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - United Access

    We had an exceptional experience working with Jose Ybarra while purchasing a conversion car for our daughter.

    Mentioned in 18 reviews

    Read more highlights

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    DMES Medical Supply Store - Harman lift

    DMES Medical Supply Store

    (155 reviews)

    $$

    The staff were very helpful! They had all the supplies I needed. The staff are super wonderful at…read moreresponding to any and all questions. Highly Recommend

    VERY DISAPPOINTING experience. We rented an electric wheelchair for our father, a disabled veteran…read morewith Parkinson's, and were initially glad to find availability. Unfortunately, we given only a brief demonstration of how the wheelchair operated, with no written instructions, manual, or supporting paperwork provided. There was also no assistance offered in getting the equipment to the car. During pickup, my husband overheard staff mention that the unit could be difficult to charge, which raised concerns. When we attempted to use the wheelchair during our trip, it powered on, light flashing but would not move at all. By that point, we were too far away to return to the store, and without any instructions, we were left trying to troubleshoot on our own. Most concerning was the response when my elderly parents called to report the issue-- they were met with a dismissive and defensive tone rather than empathy or a willingness to help. The interaction was particularly upsetting given their age and the circumstances. After returning the wheelchair, no resolution or follow-up was offered, despite being told the owner would call to discuss our concerns. That never happened. We have rented medical equipment across the country for many trips and have never encountered such a lack of support, professionalism, or basic customer care. This experience was both frustrating and disappointing, and we DO NOT recommend this business.

    Alpine Home Medical

    Alpine Home Medical

    (22 reviews)

    $

    Initially, I went in there to buy a blood pressure sleeve for my wife because I thought the one…read morethat she had was not correct. The gal refused to sell me one because she said mine was perfect for her, and didn't want to take my money. I was very impressed with that. Most entities would sell you one anyway, in my opinion. In fact, we went to another store first to buy a cane, and the lady sold us something that we couldn't use and try to sell us other things that we didn't really need. Long story short, we ended up buying a cane and eventually a electric wheelchair. They also gave us a sample of a CBD Balm, and said it will immediately take the pain away from my wife's arthritis in her knee - with a comment that "I know you will be back to buy the product because it has worked for everyone that I've done this with". They were right! The pain goes away immediately, and we have probably recommended this product to at least 10 to 15 other people who suffer pain from arthritis. What impressed me the most also, was the attitude of their customers coming into the store to buy something. Most of them seem to be repeat customers. I've also ran into friends that know the store, and say it's the best store for product, service and value. Everybody there is very professional, they know their products, and the service is way above any five star rating I could possibly give. Not only do I recommend this store, we also have become a part of their family.

    I took my four wheel Mobility Scooter to Alpine Med supplies when it wasn't working properly…read more Ben quickly discovered the problem. He said the only way it could have broke in this manner was dropping it I had taken it on a trip and apparently the airline dropped it. I didn't report it right away, so I just paid out of pocket. Next trip, I will check immediately and file a claim if it breaks again. I heard this happens often with the Airlines. It didn't take long for the part to come in and the Scooter to be repaired. So now I'm out and about on my scooter, causing trouble. Whenever I need any supplies, I'll definitely go to Alpine. I give them a five star rating!

    United Access - medicalsupplies - Updated May 2026

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