The staff were very helpful! They had all the supplies I needed. The staff are super wonderful at…read moreresponding to any and all questions. Highly Recommend

VERY DISAPPOINTING experience. We rented an electric wheelchair for our father, a disabled veteran…read morewith Parkinson's, and were initially glad to find availability. Unfortunately, we given only a brief demonstration of how the wheelchair operated, with no written instructions, manual, or supporting paperwork provided. There was also no assistance offered in getting the equipment to the car. During pickup, my husband overheard staff mention that the unit could be difficult to charge, which raised concerns. When we attempted to use the wheelchair during our trip, it powered on, light flashing but would not move at all. By that point, we were too far away to return to the store, and without any instructions, we were left trying to troubleshoot on our own. Most concerning was the response when my elderly parents called to report the issue-- they were met with a dismissive and defensive tone rather than empathy or a willingness to help. The interaction was particularly upsetting given their age and the circumstances. After returning the wheelchair, no resolution or follow-up was offered, despite being told the owner would call to discuss our concerns. That never happened. We have rented medical equipment across the country for many trips and have never encountered such a lack of support, professionalism, or basic customer care. This experience was both frustrating and disappointing, and we DO NOT recommend this business.

Poor service, incompetent staff. I drove out to pick up medication after confirmation that pick up…read morewas available. Every time, I left without being able to pick up due to some back end confusion. Switching pharmacies immediately.

This is an important pharmacy. It's poorly run. The service sucks. But they cater and communicate…read morewith the local Vietnamese population like no other pharmacy can. People get helped here.

Great service! Came in last minute for my mother who needed a mobility scooter for 4th of July. Did…read morenot disappoint. So thankful they had a scooter available so my mother's holiday weekend was a blast! The owner stayed and waited for us to arrive. Got us taken care of and out of there quickly. Also allowed us to keep the rental during the extended holiday weekend! Thank you!!

Absolutely the most helpful customer service ever. We were able to rent a mobility scooter for my…read moremom at the last minute for our daughter's graduation. Drop off and pick up service. The scooter was perfect and in excellent condition. The battery last in a long time I will definitely use it again!

A big thank you to Robert and Health essentials warehouse staff!! always invested in our community…read morein Orange County helping others ! I have used this company for hospice and I have used this company for many repairs of DME!! @ the amazing company wonderful owner! Thank you, Health essentials too many more years of you serving our communities !!!

11/29/24 This driver blocked me from leaving . I honked and motioned to him to move but he didn't…read more I got out of the car and asked him to move the truck so I can leave. He said NO. we had heated arguments. He was mean and a bully. Health Essentials is a good company but drivers like him make the company look bad. I believe a training is necessary.

Extremely fast turnaround to fix my machine and to mail it back. My machine is like brand new!…read morePerfect. Thank you!

Needed to purchase a smaller CPAP device for travel, and was recommended by my provider to come…read morehere for repairs and purchases. Louis was extremely helpful and explained my options, while also listing out the pros and cons of the main two devices available for CPAP use. I also found that his pricing was similar (better, without shipping costs!) compared to some of the online prices that I came across for the same machine. Overall, the office location might be a smidge tricky to find but once located, the service was great, the information was helpful, and the CPAP device I purchased works well thus far!

The owner has always been so helpful and easy to talk to about your health care needs with all of…read morehis assorted items... I will really miss him and his store

Great local medical supply place in Fountain Valley. Has a lot in stock ready to take home for…read moreimmediate use. Very nice man, helpful and kind. If you pay cash you don't have to pay the credit card fee.

Got to town and realized I had left my cpap mask at home. Luckily…read more I called and the friendly staff confirmed they had it. I drove over and was able to sleep great!

Shola gave us the BEST customer service we've ever experienced! We found exactly what we needed…read morethanks to her

Initially, I went in there to buy a blood pressure sleeve for my wife because I thought the one…read morethat she had was not correct. The gal refused to sell me one because she said mine was perfect for her, and didn't want to take my money. I was very impressed with that. Most entities would sell you one anyway, in my opinion. In fact, we went to another store first to buy a cane, and the lady sold us something that we couldn't use and try to sell us other things that we didn't really need. Long story short, we ended up buying a cane and eventually a electric wheelchair. They also gave us a sample of a CBD Balm, and said it will immediately take the pain away from my wife's arthritis in her knee - with a comment that "I know you will be back to buy the product because it has worked for everyone that I've done this with". They were right! The pain goes away immediately, and we have probably recommended this product to at least 10 to 15 other people who suffer pain from arthritis. What impressed me the most also, was the attitude of their customers coming into the store to buy something. Most of them seem to be repeat customers. I've also ran into friends that know the store, and say it's the best store for product, service and value. Everybody there is very professional, they know their products, and the service is way above any five star rating I could possibly give. Not only do I recommend this store, we also have become a part of their family.

I took my four wheel Mobility Scooter to Alpine Med supplies when it wasn't working properly…read more Ben quickly discovered the problem. He said the only way it could have broke in this manner was dropping it I had taken it on a trip and apparently the airline dropped it. I didn't report it right away, so I just paid out of pocket. Next trip, I will check immediately and file a claim if it breaks again. I heard this happens often with the Airlines. It didn't take long for the part to come in and the Scooter to be repaired. So now I'm out and about on my scooter, causing trouble. Whenever I need any supplies, I'll definitely go to Alpine. I give them a five star rating!

A friend recommended this pharmacy to us a few years ago, and we recently stopped by again to pick…read moreup some Longevity Essential Oil. Before visiting, we called ahead -- and just like before, everyone was incredibly kind and welcoming, greeting us with warm smiles. The staff patiently answered not only our questions, but also those from other customers, showing genuine care and professionalism. The products are high quality, and the prices are very reasonable. Highly recommended for both their service and their selection!

A big pharmacy with all equipment for patients, staff is very nice and helpful. Highly recommendread more

Government feeling well so I've been using the CVS at Target but they don't deliver and I don't…read moredrive a car so I found them on online for free delivery and they're really nice and they did really great job and I think it's going to work out great I'm supposed to recommend them but I haven't had any of my friends are set on their pharmacy but I really like them I recommend and I like to help out small business yeah it was it was a great experience everything was on time package nicely came when they said they were

I've been going to Pharmacy Q for at least 10 years. Henry and his staff are always kind and so so…read morehelpful with all my health care and medication needs. They are a blessing.