Performance Mobility was once a great place to bring your car. However, after the past two experiences I have had there, I will not go back. The first one: I brought my wife's car in to have to have the door serviced. After spending $250 the door had the exact same issue.
Okay, I get that sometimes you have to take the car back to find the problem.
I didn't get around to it so I can accept some of the blame.
The second one is really the worst. I dropped my wife's new car to get hand controls installed. When the car was ready, a week later, Jesse informed me he could not release the car without a letter from my wife's doctor. A) My wife has been driving with hand controls for 20 years.
B) Jesse (or someone at Performance) couldn't have told me a week ago?
C) As a long-standing customer, I don't appreciate having my wife's car held up so she can't use her only mode of transport.
OK, I got that settled, had the note faxed over, paid the $1700+ and asked them to leave the car at the airport. They told me they would.
We got in from our flight and guess what? No text, no call, nothing. It's 9:00 at night and I look for the car for 40 minutes.
We finally had to take a taxi home.
I get a call from Jesse this morning, and he tries to put this on me.
When something goes wrong, blame the customer? Cya?
I know there are not a lot of options in Portland for this type of service, but really?
I want to say one final thing: Jamal has always been great. He understands customer service. read more