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    Beaverton Auto Upholstery

    3.9 (75 reviews)
    Closed 8:00 am - 5:00 pm

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    Response time

    11 hours

    Response rate

    100%

    Services - Beaverton Auto Upholstery

    Auto upholstery

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    Water back seat floor
    Ishmael A.

    In regarding to ZS review under this business I was the person that dealt with Steve in person! Mind you guys I her significant other took the car in because she was trying to avoid the process of being take advantage of. Does not matter who you work with you got paid to do a job that you did not do. I have already reported this business to the business bureau. I called all the local shops to make sure they don't ever refer this place of business to anybody! Steve is the owner but loves to argue and has lot of time on his hands when he should organize his place of business... he loves to make excuses and tell you to "calm down and listen" repeatedly no talking to this guy. rather than owning up and making the situation right. Correct he did offer to fix the issue after he told us to park the car on a incline that's the only way to avoid the water from leaking in the car... which then got me truly upset as I never heard of a job being fixed but having to still take precautions... After going back and forth with Steve he did not want to give me my refund I even told him keep the money for the parts give me the labor back as the job was poorly done. We have multiple estimates from other upholstery shops stating the same thing. He then took the offer back after he realized how upset I was on the way he handled the situation. Don't believe what this guy says you know business owners with try to make themselves look good and the clients look crazy.

    Mark L.

    I recently had my convertible top and leather interior replaced at Beaverton Auto Upholstery. I cant express what a fantastic job they did! They were able to match the exact style of the old seats and make my car look new again. Everything went as planned and came out perfect. It was a smooth, overall great experience. I will always use Beaverton Auto Upholstery for all my auto or boat upholstery needs.

    after repair

    DO NOT GO TO Beaverton automotive upholstery. I took my 2003 Mustang GT in for a water leak. The place of business I listed above did an estimate/inspection of the vehicle and told me that the holes needed to be drained as they were clogged from allowing water to pass through. I then took my car in to have that done which I paid $225 for brought the car back, parked it in front of my home and walked to my car the next day and noticed there was still water all in the backseat, which I then called the place of business above again and mention to him that I'm still having a water leak he then did another test/inspection and said that the rear windshield and seal needed to be replaced as that is what's causing the water leak. Me trusting the place of business and their expertise. I went ahead and paid a $400 deposit in order for them to work on the car and then paid them $525 when I picked up the car after they said they had fixed the problem. The next day I go to leave to work, my whole front and back of the car is completely drenched in water. I have pictures videos of what the vehicle looked like before I took it to the shop and what it looks like after I got it back from the shop. You can tell the job was not done correctly the water is still in the car and worse than when we gave the car to the shop. I never had water leaking in the front seats, I was just dealing with the back now I have water in the front seat the backseat all over the car. The seal is completely destroyed and put on so poorly. I called a few other upholstery shops. Emailed them pictures of the job that was done by Beaverton auto upholstery. They all told me the same thing. The water was coming from elsewhere, so why did Beaverton automotive upholstery fix something that did not need to be fixed and in the mix of doing that They now caused a water leak coming in to the front of my car which I never had that issue when I gave them the car in the beginning. I have tried to communicate with the owner Steve for about five days now via email and phone call he keeps finding excuses as to why he can't give me my money back. I stated to him I don't feel comfortable, bringing the vehicle back to the place of business as he did a job that didn't need to be done not only that while doing a job that didn't need to be done. He also caused another problem to occur, which is now leaking water in the front seat. He refuses to give me a refund and is demanding I bring the vehicle back to be worked on, but I myself do not feel comfortable taking the vehicle back to a place that didn't do the job correctly the first time. I have reached out to ask for my funds back, but he will not give me my funds back and is telling me a bunch of things like if I go to small claims court, he will countersue me and if I try to dispute my money, the bank won't give me my money back. He keeps telling me things like he's done this before. I've been trying to communicate with the owner Steve regarding the situation just to get my money back so I can take my vehicle to another place to get it fixed as now it has water everywhere and a messed up seal. He is telling me that he will not give me my money back and that the only option is for me to bring the car back for him to try and fix. obviously the water is coming from under the car and not the hood or the window so why was it replaced? (because they want to make money off of people by fixing things that don't need to be fixed and saying it's a step-by-step process to take money from people who are in a vulnerable situation) When I told him I have estimates from other upholstery shops stating the job was done incorrectly, he told me that if I brought the car back to him, he would charge me then when he saw how upset I was, he then changed his mind and said if you bring the car back to me, I'll do it for free but now after all the back-and-forth and feeling taken advantage of and threatened by him telling him he's gonna countersuit me if I try to get my money back, I just don't feel comfortable taking my vehicle back to him or a place of business like that. I got a recommendation to go to this shop from a mechanic shop (which I called back and told them to never recommend this place of business to anybody) I feel very upset that this happened as it is costing me money to take Ubers to go back-and-forth from work because I cannot use my vehicle because it is soaked in water, which will then cause mold, which then can get me sick. He doesn't care to hear any of this. He is telling me the only option is to bring the car back which again, I do not feel comfortable doing so I will attach pictures, invoices, emails everything I have to prove that I was not at fault, I just want my money back! Steve the owner waisted 5 days going back and forth with me on emails instead of making it right by giving me my money back which I have every right to get back.

    Beaverton Auto Upholstery's convertible top installation job is botched in multiple places. At the front driver's side corner, the fabric is warped. Between the fabric and sealing gasket there is an inch size hole. I stuck a red pencil through this hole to show that it is though the top. It is not possible to fix this big ugly wrinkle because inside the fabric there is hard glue - epoxy resin like substance. If I try to crack that hard resin under the fabric, I shall most definitely tear the fabric. The convertible top seems shorter than it should be. If I fasten the two big mounting screws upfront, then the lower back fabric part on the rear bow, under the rear plastic window is popped up leaving an ugly gap. If I lower that back bow rear fabric lip, then I can not move the front bow forward enough for the 2 big fastening screws to reach their corresponding sockets, The passenger side front upper corner has a screw that is not original chromed, but a generic one taken from fasteners bin. Original screw was lost. There is 1 fabric strip on the vertical sides of the middle bow missing. When I pointed that to Steve Mackley, he told me to glue it myself. Even if the front upper driver's side corner was not messed beyond repair, then I paid $1,079.00 labor to fix the other botched areas myself? The "Screw you, customer: it's good enough" attitude at the Beaverton Auto upholstery is flagrantly outrageous. On 03/08/2024 I brought to Beaverton Auto Upholstery a replacement convertible top, made of German fabric, laser-cut and sewn in the USA (which I had bought from Diamond Mall), with the intention to have it installed by Beaverton Auto Upholstery professionals. However, Steve Mackley, Owner/General Manager, advised me that he was only sure that the convertible top, procured by him, would be a much better choice, since the one I had brought might not fit well. He informed me that the top material would cost about $700 and labor bill would be about $1200.00. Considering that labor cost quote, I decided "not to take chances" and follow Steve's advice. I paid $700 deposit. Steve's top was installed on April 15-16. Upon delivery Steve's son Philip Mackley, the Production Manager, advised me not to stow down the top for 2 weeks "to let it settle". I did not understand, what "settle" meant, because after the original car assembly at the Daimler-Benz factory in Stuttgart, Germany tops had been stowed and metal hard tops had been mounted. On 04/23/2024 great sunny weather tempted me to drive with the convertible top down. Alas, having followed the factory manual I could not stow the top down. I went to Beaverton Auto Upholstery to ask them how to put their top down and also to fix some botched fabric wrinkling. I drove with the top down, but when I had come home, I was not able to put the top up, having tried for an hour. I also noticed that some components were cheap aftermarket. On 04/24/2024 I went to Beaverton Auto Upholstery with a request for them to fix the problems. I was received with a refusal, that Steve Mackley shouted at me. When I said that it was unwise to raise a voice against a paying customer, Steve's son Philip Mackley, the Production Manager, screamed at me on top of his lungs "for disrespecting his father". Steve, Philip and 2 other employees came against me at the parking lot. Steve threatened to hurt me if I came close to my own car when they were forcing to raise the convertible top.

    OEM seat
    Desiree P.

    I had an OEM motorcycle seat completely redone in 2019 -- wider, deeper seat pan, higher back, better padding. Steve and his team were responsive and finished the work on time. Before getting my quote, I discussed what I wanted to change and why it was uncomfortable with the production manager. He pointed out how the pattern on the perforated leather wasn't square; once you see it, you can't un-see it! Happy to say their attention to detail is flawless, and I can easily ride all day with no pain. I'm very happy with how this turned out.

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    10 months ago

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    2 years ago

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    1 year ago

    Fantastic work replacing a section on my driver seat. Prompt and perfectly matched a specific ventilated seat.

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    3 years ago

    Steve is great to work with. They did the job in the time they said they would. Beautiful job on my truck seat. I am very happy. !!

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    Page 1 of 2

    Ask the Community - Beaverton Auto Upholstery

    Review Highlights - Beaverton Auto Upholstery

    Stopped by and got a quote from Steve on my little 2002 red corvette for seats They needed a refresh .

    Mentioned in 34 reviews

    Read more highlights

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    AutoPrada - Mobile West - Soiled seats

    AutoPrada - Mobile West

    (246 reviews)

    Eliot, Northeast Portland

    After thoroughly reading reviews, and getting multiple quotes, I decided to go with Mobile West for…read morewindow tinting on my wife's car. They were not the cheapest, nor were they the most expensive. After getting quoted $425 for the entire car with ceramic tint, we scheduled the appointment. I dropped the car off and was told it would take about half the day. I arrived back to pick it up after receiving a call about 4.5 hours later. I went inside and paid. They originally tried to charge me more than was quoted because of a total of 9 windows instead of 7 (they count the 6 inch triangles next to the front two) but Peter made it right, and only charged what he had quoted. I should've inspected the car before paying, because their were several issues with it. After inspecting it, I brought Peter out to take a look. There were several scratches up the sides of the windows, and what looked like rust particles under a few. I am aware that there would be bubbles for a few days while they dried, but this was not that. Peter told me that it was from the plastic tool that they use, and that it should go away in a few days, but if it didn't, to come back and they would redo them. I also noticed that from spraying the windows and the film, our car doors and rear seat had stains on them that were not previously there. I messaged Peter and was scheduled the next week to have them redo some of the windows and have the detail guys clean the fabrics. After bringing it back to them, they did replace the window tints that had the scratches, and I couldn't tell if they actually did detail it, because some of the liquid lines are still visible. Unfortunately, this $425 window tint is going to cost me more money because I'll have to take the car to a real detail shop to clean up. They also left scrap tint trash crumpled up on the floor of the back seat. Overall, I'm not sure how they do with car electronics, but I would personally not recommend them for window tinting.

    While my initial experience fell short, Steve and the team did everything to make it right. Isn't…read morethat how all business should operate? Needing a real stereo system for my car, I investigated a few shops and decided on Mobile West. My challenge is that all of my music is on iTunes but my amartphone is Android. I don't want to Bluetooth music from my Android as it drains the battery. My goal was to use my iPod shuffle as the music source, which they said could be done. It can't. The speakers, while good, were located in an area that were blocked anytime I had my gym bag or groceries on the floor. After a few back and forths, I upgraded the stereo and put in additional speakers to give it surround sound and to avoid the side door situation. I have a tiny car, which makes it challenging. Mobile West gave me full credit for the previous equipment and the install, which I put towards the new configuration. Stereo system works, not with iPod shuffle, but with an old iPhone that I keep just for this purpose. Most important, the sound is fabulous! Several months later, I noticed the small microphone for voice commands had popped off, opening the sun visor had knocked it. I stopped by the other day and Steve greeted me at the door, remembering me and my car. After taking a look, he said the microphone should be in a different location away from the visor. Without hesitation, he said they would rewire and install a new microphone holder, no charge, since they stand by their work. I didn't have to bring my receipt or anything. He remembered me and that was good enough. I brought my car in the next morning, it took just 10 minutes to rewire to new location. Not only did it look better, it picks up my voice better. Thanks, Steve, I really appreciate you and your team!

    Beaverton Auto Upholstery - autoupholstery - Updated May 2026

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