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    Unique Pools Spas & Billiards

    4.7 (6 reviews)
    Open 10:00 am - 5:00 pm

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    It has been nearly two years since we purchased our Radiance spa from Christie at Unique Pools and Spas. We decided to wait to leave our review because, in our opinion, it's hard to get an honest review when you're in the "honeymoon phase" of a purchase like this. It was during the height of Covid that we decided to purchase a spa and we did so because, like everyone else, we were going NOWHERE and needed something to pick up our spirits. After researching several spa dealers throughout central Florida, we decided to go with Christie, based on all the positive reviews. And it turned out to be the best decision we could have made. We decided on the Radiance L spa by Dynasty Spas. In the showroom, it was a beautiful spa with all the bells and whistles (stereo, lights, fountain, and jets galore, to include a shoulder massage corner). Unfortunately, our issues started with the delivery. There were just two guys that delivered this huge spa and while they did the best they could, they accidentally damaged two panels on the spa enclosure. Enter Christie.. She was very responsive to our phone call and sent someone out in a timely manner to address our issue. A short time later, the blower stopped working. We later learned this was due to debris from manufacture packaging getting sucked into the blower. Again, Christie sent someone out in a timely manner to replace the blower. Unfortunately, that person accidentally knocked a hose loose and nearly all the water drained from the tub before we discovered the leak. For the third time, Christie promptly sent someone out to repair the leak. Additionally, she provided us with a generous amount of spa supplies for our troubles. We have not had any problems since then and have been thoroughly enjoying our spa. None of our mishaps were Christie's fault. She was a trooper throughout the whole ordeal, following up and ensuring we were completely satisfied in the end. She excels at customer service and will go above and beyond to ensure customer satisfaction. If we were to buy another spa in the future, we would definitely go back to Christie. She's just that good.. She truly is the Bombdiggity! Thank you Christie!! Tara & Michele

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    8 years ago

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