Maddens is much better. The Ormond Beach store can't even honor an Ace Birthday Rewards card.

EXCEPTIONAL SERVICE EVEN BETTER THAN ACE'S NORMAL EXCEPTIONAL SERVICE Purchased a lawn mower on ACE on line - had it shipped to this location. Lawn mower came in a day earlier than promised. They called me right away when it was taken of the truck. So thoughtful and so professional. Never had better service ANYWHERE. PLUS *********** Great deal **** $200 off ECO 800 MOWER read more

Service is fantastic as staff is always willing to help selection they have a little bit of everything. They obviously can't compete with a larger store, but for their size they would do a really good job at what they carry. The prices are usually a little higher than a large box store but it's hard to compete with them and get their prices. As in my case it's about 4 miles closer to my house than the largest box store and when I'm running up for something quick, it makes more sense to stop in here. read more

Prices are super expensive and the customer service is absolutely horrible! Go find another place to shop. This ain't the one.

This Ace Hardware location is Awesome! Everyone is super helpful and friendly! Very convenient location and beautiful store! I highly Recommend! read more

I was looking for a paint for my exterior door I was looking for suggestions for the paint and the color for black. Well we have all these exterior paints here and we can't help you with the colors. Black has over 100 shades. Look through the samples Well do you have a suggestion " again we cannot help you with the color or the type of paint , you have to pick it yourself. This lady was very rude and smart a.... Definitely should not be asking people if she can help them because she was no help. I loved Ace but my last two experiences had sent me back to Lowe's. The management must have changed because the customer service is no longer friendly or helpful. You are left feeling that you inconvenienced them by asking for help Do NOT recommend this store read more

Having just bought a home in the area, I'm at Ace more than I care to admit.... the staff here are always so welcoming and helpful. All my questions are answered and they really go out of their way to make sure you have what you need. They know their stuff and I'm thankful to live near a hardware store with such knowledgeable and friendly folks! read more

This place changes policies more times then I change my underwear (which is at least once a day). Today, I was told they don't cut keys if the customer brings their own blanks (they have never had the blanks I've needed). So I bring my own and they've probably made a dozen keys for me. Today - no dice. I'm done with this ACE and their changing policies. As a local there are just too many other better choices for service. And the attitude I got was awful. Arrogant and snotty. Real smart during this pandemic. Goodbye ACE. Go to Kittles to get your keys made. Took 3 min cost $2 read more

Small local store is both a pro and a con. The staff has been great when ever I come in with a project in mind. They also know that store well and unless I want to brouse around for inspiration I simply ask when I walk in where something is and they tell you exactly were it will be. The prices are not bad either. The problem is the selection since they are limited due to there size. read more

Was purchasing a Weber gas grill. I asked sales assistant if he thought it would fit in my crossover automobile. With out asking the make of my car, or measuring the grill or the the back of the car he said "probably not" and walked away! I went to the Holly Hill Ace, where the young man said "I've got a measuring tape right here, let's measure the grill and then measure your car". Ormond lost a sale over $350.00 grill, plus gas tank, propane fill, Weber grill cover and grill tools. When I called back the Ormond store to tell the manager he said well it was Sunday, they were busy , and they had to do the floors that day... It starts at the top and trickles down. Highly recommend HOLLY HILL ACE HARDWARE. read more

Worst customer service I have ever experienced! I was looking for a certain color of spray paint. I was unable to locate it and it was hard to see the colors on the top shelf since they are about 6 ft high. I seen a gentleman at the paint counter on the computer so I asked if he would be able to help me find a color. He said "in just a sec". Once he was done typing he asked me for the number off the can I brought in. I asked for clarification "number of the paint description number or of the UPC" he said this one and took the can from me. Once he typed the number in he said yes we have 9 and handed me the can back. I waited a couple of seconds to see if he was going to provide assistance and instead he want back to his typing. So I walked back over to the isle I was unsuccessful in finding the color the first time prior to asking to hunt it down again since they have "9". Back on my tippy toes turning every can around to read the color to finally find it. I then realized that I am WAY too short to retrieve said cans. Mind you the guy walked by me down the main isle and didn't offer to assist me. I finally had to flip the cans onto the floor in order to get the cans I needed. After the 4th can the original gentleman seen that i had a pile going and then offered me a basket. I informed him the basket is only part of the problem since I need help getting the product down. He handed me the basket and walked away- I caught the attention of another associate and asked him for help and he was able to obtain the remaining cans from the shelf. They were the only ones to carry that specific brand of spray paint in the color I needed and if i wasn't half way through a project I would have walked out and took my business elsewhere. read more

I came in with a very special, and perhaps bizarre, project for Dave, my deceased brother in law. We wanted to secure his ashes in an engraved Yeti tumbler so Dave could continue to attend family events. Troy offered to help, listened to this rather strange request, laughed with me, kept me from crying and helped engineer a great solution to seal the container. The Ace Hardware Team never lets you down and Dave would be proud. My very sincere thanks. read more

I am not from this area, and the staff was very helpful. The cashier on the morning I went there was creepy. When I went to purchase my item, there was one person ahead at the register. I lined up behind her. The cashier asked the patron if she was uncomfortable by my presence and she said she wasn't. When I went to pay, the cashier said she was uncomfortable with my presence near the previous patron and that she could tell the patron was uncomfortable (the cashier did not appear to possess any special power of mind reading). She repeated that she was uncomfortable with my proximity to the patron. I did not realize that the line formed in another area and would have happily gone there if I had been advised of that. Simply weird. read more

Great service and a large selection for a smaller hardware store. The workers almost always great me at the door and ask what they can help my find. The workers have also helped me figure out what I was looking for when I did not know what was needed to fix something. I would suggest Ormond Ace to grab some quick hardware items. Keep in mind they are a bit higher in price however sometimes that is a good trade out for the service they provide. read more

Very please with the service at this Ace especially the people at the key service they are super helpful and was able to get me back on the road! read more

I really like this hardware store. I just moved back to the area in May of 2015. You can always find help at this store. The employees are friendly and very helpful. I'm a single older women so to have people to answer my questions about my new place, it really helps me a lot. I always have a project to do and it's nice to have people to help and it's easier than the big box stores where there's never an employee when you need them. They have a clearance shelf with a BIG variety of items on sale right by the entrance, can't miss the great deals. Who doesn't love to save money? Can't miss on this store, just love it... read more

Was on my way to Loews and decided to try Ace..its closer and a local independently owned store. I found someone to help me right away...(at loews I have to walk around until I can capture someone to help.) I was looking for a plumbing gizmo but this guy understood what I was looking for...a socket wrench for a Grohe faucet. Good store...good employees... read more

Employees are very knowledgable and friendly, better than Lowe's. Always love checking out the new items. Competitive pricing.