Always had what I needed and the service I received was very good. Never had a bad experience.

We ordered 4 new appliances from Ormond Beach Lowes on April 4. We had to schedule delivery and installation for April 27th as my husband was undergoing cardiac testing. We received an email advising the date had been scheduled for April 22nd, the day my husband was having an angiography. I had to again reschedule for the correct date of the 27th. We then received an email advising 2 of our appliances were to be delivered and installed. We contacted customer care who advised all 4 appliances were scheduled; however she failed to tell us there would be 2 separate deliveries. When the drivers showed up with only 2 appliances, my husband became frustrated, believing Lowes had messed up our order. Drivers were unaware of any other deliveries so my husband refused delivery. I was able to contact customer care again and I was finally told about the separate deliveries. I rescheduled delivery of the fridge and range. 2 days later delivery was made. The delivery men plugged in the fridge, we had to connect the water line. They removed the external packaging tape, but left packing tape inside. It took us 2 hours to find and remove all the tape left behind. We will never shop at Lowes again. read more

I cancelled an Installation Service Contract with Lowe's on April 2, 2026 and followed all the necessary steps required by the contract terms and conditions. I was expecting a refund check in 10 days. Lowe's then proceeded to violate their own terms and conditions by issuing a partial refund, in the form of store credit cards and sent these to the wrong address. As of today, I have been unable to get a date certain for the corrective refund as they scramble to correct the errors they caused by their inefficiency and obvious lack of training on their internal procedures. I should not be penalized for their violating the terms of our contract and the governing Florida law. read more

Poor customer service (Veronica) wanted some help with a ceiling fan. I asked the cashier for help on the ceiling fan aisles. She called for help on the electrical aisle. No one came. Saw a person in the aisle. Veronica asked her if she could help me in the ceiling fan aisle. Then she chewed me out for the for the associate, not calling correctly and putting in the correct aisle when they called for help. Excuse me I just wanted some help. How was any of this My fault? Then she snaps at me WHAT DO YOU WANT? read more

Lowe's Home Improvement - Hardware Stores Near Me - Ormond Beach, Florida

See all

They sold us a piece of crap refrigerator and won't give us our money back they claim it's out of their hands. Their hands seemed pretty open when they were stealing our money!!! STAY FAR AWAY FROM THESE SCAMMERS!!!! read more

poor customer service!! especially on the pro lowes side, cashier 1 racist and rude! Loading guys were useless, stand around not helping, Will never come here again! read more

Thank you MEAGAN and TOM (in appliances) for your exceptional service today. You both together were very professional and most helpful. Thank you again! read more

Absolutely terrible experience. Took almost 2 years to fix a faulty installation project. Never resolved it, they just pushed blame on other companies. Will literally never return read more

DO NOT buy any appliance for home delivery and hookup from Lowes. They sent 2 guys in a beat up looking truck that did not even have a screwdriver to try to replace a washer/dryer. After 2 hours and they finally telling me they could not do the job, I finally told them to just cancel my order and leave. Worst customer service I have ever had. Lowes use to send a lowes truck and lowes employees out to handle installations of which I have had many. Apparently, they have changed their business model, sold their trucks and let the knowledgably employees go. read more

They changed their return policy overnight without warning and will no longer accept returns over 90 days and without a receipt. They used to give you a gift card if you did not have the receipt or the credit card used at checkout, and you used to have 6 months to return things. Now, I have a bunch of stuff from various house projects that I cannot return because it's been longer than 90 days and I have zero use for them. Super disappointed about the lack of customer service and unwillingness to help. read more

After completely destroying my rear window of my truck, I have been Sent back-and-forth between Lowe's and claims to no Avail. I have spent many hours on hold. a employee even said "waiting on hold for a manager thats a Joke". I have a new one child and I'm traveling. This holiday week in 30° weather with no back window, no one seems to care. About what needs to be done "their policy" is just wait we will get to you read more

They should just throw their phone system out the window. I talked to 4 people, trying to get a price for a ceiling fan. All that I received is an other phone number to call. Not very customer friendly. No wonder why internet shopping is so popular. read more

Trying to pick up an online order. Sheryl called us up after waiting for 30 minutes just to help another customer in front of us while we stood there like idiots. We have a corporate account and will not be shopping at this location again. read more

Lowe's Home Improvement - Line of us who also made the mistake of coming here - Hardware Stores Near Me - Ormond Beach, Florida

Stopped in, product was out of stock. However, the associates said there's a truck waiting outside and it would be unloaded tomorrow morning. came backno product still. Love driving 30 minutes for no reason. Also try to find an associate to help you once you're there. read more

Asked for help with LP gas exchange from a guy at the return desk. (Only person I could find, no registers open, only self serve.) He was rude and actually raised his voice at me. I let him know I was never coming back. This is not the first time, I've had associates tell me they couldn't help me because it was their break time. Customer service is non existent. They act as if customers are a pain, not their job. Never coming back read more

Today, I happened to travel to Lowes for a number of items and was pleased to see the display honoring our fallen. It was well done and was one of the very few businesses outwardly honoring our fallen heroes. Good job! read more

These people can screw up a wet dream. The last three orders placed on line have been wrong. After being notified my orders are ready for pickup and driving to the stores location, I am informed that although everything ordered was in stock, all items weren't pulled and I would have to return later to pick up the additional items. I'm done! I do not need Lowes. I can source the same items somewhere else. Cost is not the issue, service is, and Lowes sucks! I cannot, in good faith, recommend Lowes. read more

Never buy an appliance from this store. The first time the dishwasher was supposed to be delivered, the guy's truck broke down. The second time he did show up but with a dishwasher that looked like it fell off a loading dock. The third time they never showed up at all and when called told us the machine wasn't at the store this morning. It is now 2:00 for a 10-1 delivery, you knew this morning and you didn't bother to call me? I cancelled the order and was informed that I would receive a store credit and not cash. AND I have to physically go to the store to pick up the $250 refund for the installation. STAY AWAY! read more

I'm a veteran and I do appreciate the parking places you have at Lowe's as a business owner I'm asking Lowes to please educate their young employees. Today I go in to find some clear epoxy resin that you would put on a bar top or anything to coat it go to the paint department three young guys nobody knew what epoxy resin is . And then had the balls to ask me how do you spell it are you kidding me......... read more

It is absolutely incredible how as a customer you can wander around looking for a product, employees, huddle in gaggles trying as hard as possible to avoid eye contact or answer any questions, point you in the right direction. Or they just hide and there is no one around. If you ask them a question, they just look at you blankly or pull out a device poking buttons blindly. Finding someone here with the technical expertise is impossible. As a bonus check out can only be accomplished via self check out. I walked up to the regular register bank and stood for a moment when an employee told me I there was no one available to check me out. I told them I could wait. They told "you could be waiting for hours sir". I replied that in that time I could go to Home Depot. They then proceeded to smoothly check me out. Bless her heart for showing some humanity. I suppose it's the new way but there's also ace and Amazon next day shipping. Sad to see. read more

This is the worst home store I've ever been to. Only reason people come here is because H. D. Is in Daytona. We need another H. D. Here. The Mgr. Dave is a complete incompetent. After spending over 2000$. They wouldn't accept a 20$ item clearly from their store. Only brand they sell. Oh well won't be coming back. That's another $2k at least they won't be getting. Goodbye Lowes. read more

I just went to our local Lowes here in Ormond Beach. I asked for help from Jim in the tools department and he guided me to the right location. Then I went and asked him for help about another tool for screens. Again he helped me and was so nice. And then I asked him for help for a car thing. He could have thrown his hands up and been aggravated and thinking I was driving him crazy! Nope. He helped me again!!! Thank you Jim for your patience and help! Love this store! read more

The worst customer service ever. It is great that the employees are unable to assist customers. Unable or unwilling as their so focused on avoiding the patrons. Look I could get into deep detail, but I am not going to do that. Trust me you will find a better crew at your local Ace Hardware. Prices are a bit higher, but why give your hard earned money to a place where no one wants to assist you and your only option is to ring your on stuff when you check out. Or find only one register open with a live body and 12 people in line. Of course this one body is taking their sweet old time. One last thing. Why on earth would they have their staff with hoses out watering plants at a peak time in the day. Water, puddles everywhere. Not little puddles either. Deep enough to get your feet wet. Then the darn hoses, in the way to easilie trip on. Dumb, really dumb. Go ahead and see for yourself. It is such a shame. I have given this Lowe's enough chances to change. Looks like it must be managed by people that do not know how to provide customer service. Or better yet, the just don't care. read more

As a renovator, I've spent over $100,000 in the last decade, mostly at other locations. The service at this location is just too poor too frequently, unlike other Lowes stores. read more

I came into the Ormond Beach store because I had a problem with my account and making a payment on the washer & dryer I had recently purchased. I spoke to "Bob Brobeck" and he immediately stopped what he was doing when I explained things and walked me right over to a computer to help me. He then called "Steve" from the Pro Desk over and they collaborated together for almost 1/2 hour to resolve my issue. They were both courteous, empathetic, and professional. The customer service they displayed with me went above and beyond the norm and they are true ambassadors for the company. If I was "Undercover Boss" I would give them both a raise as you couldn't get more valuable employees. Customer service 5-stars. Great job and thanks for insuring I remain a loyal Lowes consumer. read more

Ordered microwave,stove and dishwasher plus installation from Lowe's Ormond Beach. The delivery and install is done separately. Lowes subcontracts with Crume to do the installation. You need to set aside two days one for the delivery and a second date for the installer. The installer installed the microwave and took out my existing dishwasher and removed from my condo. After unboxing the dishwasher he found it damaged and didn't install it. He left leaving the damaged dishwasher in my dining area and said he would notify Lowes. I found that I had to schedule Lowes to pick up the damaged dishwasher as they would not bring a replacement until the damaged dishwasher was returned. I again had to schedule a date for the replacement to be delivered. After the replacement arrived Crume indicated that they could not install for another 10days at the earliest!! I went back to Lowe's and requested a refund of delivery and hired a plumber to do the install. What a convoluted and un- customer friendly process . read more

This store has gone down the tubes. Can't get anyone on the phone. Website says they assemble grills. Good luck. Nobody knows if something is in stock for pickup Although Home Depot is farther away they always have their ducks in a row so my company is done using Lowe's read more

We purchased a slide-in oven for a condo we own in April. We are renovating it for tenants who are moving into the condo in July. Someone came out and confirmed that the new oven would fit the preexisting space. It was in stock and we were told to expect about 2 weeks for install. As I said, that was in April. We have rescheduled this install numerous times. I think it is now the 5th time the installer has failed to show up. The oven is sitting in a crate in the middle of the living room. No courtesy phone call to reschedule. No word from Lowes. Just a big no show. We have called each time they fail to show and get a run around and excuses that the installer cancelled for some reason. Apparently when this happens it goes to an email that no one checks. So either my husband or I are sitting in an empty condo waiting for hours. Once I could forgive. But now after the 5th no show, I am past the point of furious. I would never recommend Lowes for any big purchase. Obviously they don't care about customer service. Their install team is a joke. read more

my husband and I have bought our appliances from Lowe's for years. Recently, we have had nothing but trouble. We bought appliances for a condo we are renovating. They didn't come when they were supposed to come and they didn't bring all the appliances. we had paid to have the old appliances removed, but had to fight with the story in order to get them to do it. Just in the past few weeks our home dishwasher has gone out. We purchased a dishwasher from Lowe's and twice when it was supposed to be delivered it was not. They never let us know. We had to call them to find out. And even that was a problem since they don't seem to have their system working correctly. We have learned our lesson! We finally got a refund on the dishwasher and went to Home Depot. No snags at all! We will be shopping at Home Depot from now on. Unfortunately, we live in Ormond and have to go to Daytona for our shopping needs. I would give this store no stars if I could. read more

They sell the item without the trap on but when i return they asked the return item should have the trap on it.

Brenda the sales associate is genuinely the rudest person I've ever spoken to. We politely asked if the 50% was gonna come off some sad looking vines and she immediately hissed "Yeah. I know how to read!" then went on a tangent showing us the red line reiterating that it meant 50% off. I'm not sure who irritated her prior to us checking out, but I would expect behavior like that from a disgruntled teenager. read more

Lowes, Ormond Beach, FL is very fortunate to have Joe Peres working in the garden center. I knew I wanted a grapefruit tree and Joe took time to show me all my choices explaining benefits of each. He explained how he cares for the plants in the greenhouse. The 2 top choices were given great care by Joe and showed very healthy. The grapefruit trees that arrived only several days ago were markedly less of a tree. He stated he will care for them and they'll grow just as beautiful. He wrapped my choice carefully and loaded in my small car. I will return to Lowes for my other tree choices and ask for Joe! read more

I ordered some items on the web and went to the store for pickup. Allie at Customer Service was great! I had a couple of items that needed to be exchanged and she was both helpful and all about getting my order ready for pickup. Jeremy then took the order to my vehicle and loaded it up for me. I was so thankful since it was 8 bags of 40lb bags of salt. Thanks Allie and Jeremy for great customer support! read more

This store is a terrible no one helps you and the garden center closes all the time early leaving you to push plants, dirt etc thru the store .When you ask they say its to cold to open give me a brake is the manager sleeping ! read more

5:15pm 2 registers open. This is crazy. I'm a contractor with appointments. No self service open. Right now 15 people in line.

Just wanted to add an appreciation for Hiram in the wood department. I showed up close to closing last night needing two sheets of plywood cut for a rush project I was working on last night. He helped me load it onto my cart and did the multiple cuts I needed for the project. He was super friendly and I appreciated his work/ read more

horrible experience every time I go. poorly run and dirty / unclean store. will NEVER go back again

I bought a 3500 dollar refrigerator. Was told it would be delivered in a week. Got a call a couple of days later and was told it was delayed for a month. Delivery day came and I was forced to stay home all day waiting for a delivery between 11 and 3:30. It's now 5:40 I have made calls to the store I bought from and told they are not responsible for it a subcontractor delivery company is who I need to deal with. That company doesn't answer phones and their recordings hang up on you. When I call the store back I got a snooty associate that gave me the it's not our responsibility and when I asked for a manager she had the nerve to tell me why they'll just tell you the same thing. I have made 5 phone calls over the last 45 min and it appears it was never loaded on a truck for delivery and I can't get an answer as to why. I never was aloud to talk to a manager just was able to leave a message for them to call me back. This is the absolute worst customer service I have ever seen. Update finally at 7:15 pm I got a call from the delivery company. It seems they can't find our refrigerator in the facility. Then thought it was ok to tell me we have to reorder it and it wouldn't be in until October. I canceled the order and I will never return to Lowels. read more

Went in to look for a specific item. Two gentleman noticed us looking and asked to help. They immediately looked high and low to help make sure we got the exact item went in for. They got the lift and helped put it in the buggy. Definitely customer service at its finest as they thanks us and wished us well. Also upon checking out. A lovely lady named Tamara helped us check out and made sure we properly checked out at the self checkout and also that we got everything before we left. Overall great customer service. Wish our Lowe's was this nice! read more

Lowes announced a policy of face mask protection. Stopped by Sunday and a employee was stationed at the front door Behind him was a table with disposable face masks. This was all well and good, but a number were allowed to enter with out any protection. Lowes, like other large chain stores will announce steps to protect shoppers, but steps will be avoided if it means a threat to sales, read more