its such an amazing experience every time I come get my hair done with Kat. my Hair looks so silky…read moreand healthy. I recommend her!!!!

I wasn't really looking for a new hair salon but this one was closer to my home so I thought I'd…read moregive it a try. I'm so glad I did! That's when I met Kat (Katrina) and her mom Donna(owners). First of all , you are greeted so warmly as soon as you walk in the door. Then they offered me a coffee which was delicious. I have short hair and not a lot of hairdressers are skilled for short hair specifically. We talked about color and the look I went there to get! I was so happy with the results. Katrina aims to please and she does. I love my hair because of Katrina ! I have and will continue to go to Platinum for ALL of my hair needs!

I cannot say enough wonderful things about my experience with Jenny. My daughter and grandson gave…read moreme a gift certificate for a facial for Christmas,something I had honestly been a bit hesitant to try. I had never had a facial before and wasn't quite sure what to expect. Well, my daughter finally made the appointment for me, and I went in feeling a little apprehensive,but that feeling quickly melted away. Jenny made me feel completely comfortable from the moment I arrived. I decided to trust her guidance and went with the microdermabrasion, and I am still in awe of both the results and the entire experience. It was pure relaxation, truly a zen-like escape. I could have easily fallen asleep! My skin feels amazing, and I left feeling refreshed, renewed, and so glad I stepped out of my comfort zone. Now I can't stop smiling when I think about how hesitant I was at first, I am absolutely hooked! This turned out to be such a thoughtful and wonderful gift, and Jenny made it unforgettable. I'm already looking forward to my next visit.

I get a Brazilian and Jenny is quick and efficient! Very sweet personality too. Her studio is clean…read moreand beautiful. Highly recommend!

Paige does such a great job, I won't trust anyone else with my eyebrows. She is sweet, relatable,…read moreand takes her time with your service. Her new suite is adorable, clean, and cozy and her pricing is very fair. It's easy to book an appointment and make payment. Highly recommend!

love paige so much!! she does such an amazing job, super quick and always makes me feel beautiful…read morewhen i leave her salon!! i will only see her now since i started waxing with her!!

I've been contemplating getting my eyebrows done "properly " for a few good months now, what would…read morebe the best options for me , lifestyle, upkeep etc. having then moved from California to Florida the search was underway for the right person. Well, I found her! Vanessa was an absolute delight, I don't think I actually explained what I wanted, because I didn't really know. But Vanessa did, it was almost like she looked at my face structure, hair color, skin color and then just set to. I have to say I did feel a little nervous as the process was going as Vanessa concentrates so much she doesn't talk through everything she's doing. Well, I needn't of worried, my brows are exactly as I wanted them !! Yet better than I could have imagined. They're fabulous and I get to walk around with them now! I'm going to make sure my hair is out my way so I can show them off!! I mean just check out the photos ! Vanessa talked me through the ombré option too so that may be my next step in my brow journey. And want to book for my lashes too to have the lift. Highly recommended.

Over the years, the quality has declined. Many of the top artists have left, and lash sets often…read moredon't last more than two weeks, which isn't worth the price. I switched to another artist, and retention has been much better. Additionally, the salon doesn't keep track of lash styles per client, so if your usual artist isn't available, the replacement may use different curls or styles that aren't preferred. That said, it's still a beautiful salon.

This review is for the location on Immokalee Rd. I've been coming here for years and was always…read morevery happy with the service and attention. However, since the Pine Ridge location closed, this place has become a disaster. At my last appointment, I had to wait 15 minutes just to be seen. The wax was extremely hot when applied to my skin--it almost burned me--simply because they are rushing from one client to the next, trying to serve everyone at a single location now. Even after you book and confirm an appointment, they'll call to cancel--either because the person you were scheduled with has left or because they need to re-schedule your appointment, and they call the day before your appointment. And the person making the calls doesn't seem to realize that if there are no clients, she doesn't get paid; her attitude on the phone suggests she couldn't care less whether you show up or not--it makes no difference to her. Anyway, I wanted to let you know that my entire office used to go to this location, but none of us will be going back.

I've been here numerous times and there always seems to be a problem here with the time. Earlier…read moretoday I had a 9:45 appointment, called in before the appointment to see if they had any other times which they then told me they had it at 11. As soon as I arrive they did not even have my name down and tried to push the appointment back not accommodating for THEIR inconvenience. Terrible location.

I have been a member of Naples Wax for years. I go to the Pine-ridge location. There was a car…read moreaccident yesterday that affected my arrival time to Naples Wax by 11 minutes. I was told by the front desk person that since there was there is a "9 minutes late policy" that I could only have 1 of my 2 booked services. No discussion, nothing.... just parroting "9 minute late policy". The wax person came and got me at 15 minutes past the hour. I had one service done. 1 service completed, re-dressed and out the front door 23 minutes total (including late and check-in) I did verify on the webpage now, that the time assigned each of those services is 30 minutes. According to their advertised services, their employee should have assigned me for 1 hour of time for these 2 services. 1 - 30 minute service; plus 1 - 30 minute service; equals 1 hour Me.... 23 minutes out the front door. *including late and check-in Where is my remaining 37 minutes and why couldn't they be used to perform my additional requested service? Where does the remaining time go normally ? Are multiple people are being billed for the same time? Is that legal to bill multiple people for the same time? Also, the front desk employee did not even look for a solution as I stood in the empty waiting room. They should be trained to look for solutions for the clients. They should also give the clients the time that they are paying for. Unfortunately, I will use the remaining services in my last package that are pre-paid and find a new facility

This was my first time getting waxed, amazing customer service very friendly to me. If your…read moredeciding this is the place, made me feel very welcome. Ask for Sophia when you go. She was very kind. definitely will be going back!!!

I really wanted to like this place but I think I caught Jackie on a bad day. She did a good job on…read moremy brows but was impatient and abrasive when explaining things I'd rather go somewhere where I don't feel like the brow tech is mad at me for literally existing. Scheduling is really good (I love that they send you lots of reminders) and the facility is pleasant but it's not worth being talked to and treated in a way that makes you feel physically and mentally uncomfortable 30% of the time. It had all the makings to be a 5 star experience, but the in-person part was not good. If you don't care about how nice the estheticians are and prioritize speed and efficiency you should book with Jackie. But it was just too aggressive and rude for me. I prioritize getting treated nicely. FYI the location is on the second floor, on the exact opposite side of where their sign in placed. From the front of the building it's to the far left.

I am really cautious of trying new eyebrow places, but after reading the reviews I decided to come…read morehere and get my eyebrows done by Summer and she did such an amazing job!! She just cleaned them up nicely without changing the shape. The space is clean and bright and the people are very welcoming. I definitely will be coming back!

I had the worst waxing experience at European Wax Center in Naples today. My esthetician, Neomi,…read morewas not only rude and unprofessional but also made me feel extremely uncomfortable during my Brazilian wax. She behaved as if she had never seen pubic hair before--something completely unacceptable in this profession. The wax was messy, poorly applied, and rushed--she didn't even let it set before trying to pull it off, leaving hairs behind. I'm still in pain and sore from the experience. Despite being very flexible (I've been waxing for over 25 years and am a yoga teacher), she kept making unnecessary comments about my positioning. At one point, my knee lightly touched her belly, and she actually accused me of kicking her, which was beyond bizarre and very concerning that she would just lie like that and with no shame. I don't understand how European Wax Center continues to employ someone with such a poor attitude and lack of skill. I highly recommend avoiding Neomi at all costs! She's a liability for EWC and will never be back there.

Don't believe the negative reviews on this website. This place is great. I have found an excellent…read morespecialist whose name is Alexis and she has been a doing terrific job here in the Naples location. She is meticulous, thorough, and somehow with her, my every waxing experience is pleasant. Alexis is both personable and knowledgeable and I highly recommend her.