I had the worst waxing experience at European Wax Center in Naples today. My esthetician, Neomi,…read morewas not only rude and unprofessional but also made me feel extremely uncomfortable during my Brazilian wax. She behaved as if she had never seen pubic hair before--something completely unacceptable in this profession. The wax was messy, poorly applied, and rushed--she didn't even let it set before trying to pull it off, leaving hairs behind. I'm still in pain and sore from the experience. Despite being very flexible (I've been waxing for over 25 years and am a yoga teacher), she kept making unnecessary comments about my positioning. At one point, my knee lightly touched her belly, and she actually accused me of kicking her, which was beyond bizarre and very concerning that she would just lie like that and with no shame. I don't understand how European Wax Center continues to employ someone with such a poor attitude and lack of skill. I highly recommend avoiding Neomi at all costs! She's a liability for EWC and will never be back there.

Don't believe the negative reviews on this website. This place is great. I have found an excellent…read morespecialist whose name is Alexis and she has been a doing terrific job here in the Naples location. She is meticulous, thorough, and somehow with her, my every waxing experience is pleasant. Alexis is both personable and knowledgeable and I highly recommend her.

This review is for the location on Immokalee Rd. I've been coming here for years and was always…read morevery happy with the service and attention. However, since the Pine Ridge location closed, this place has become a disaster. At my last appointment, I had to wait 15 minutes just to be seen. The wax was extremely hot when applied to my skin--it almost burned me--simply because they are rushing from one client to the next, trying to serve everyone at a single location now. Even after you book and confirm an appointment, they'll call to cancel--either because the person you were scheduled with has left or because they need to re-schedule your appointment, and they call the day before your appointment. And the person making the calls doesn't seem to realize that if there are no clients, she doesn't get paid; her attitude on the phone suggests she couldn't care less whether you show up or not--it makes no difference to her. Anyway, I wanted to let you know that my entire office used to go to this location, but none of us will be going back.

I've been here numerous times and there always seems to be a problem here with the time. Earlier…read moretoday I had a 9:45 appointment, called in before the appointment to see if they had any other times which they then told me they had it at 11. As soon as I arrive they did not even have my name down and tried to push the appointment back not accommodating for THEIR inconvenience. Terrible location.

Fantastic job! My bikini looks smooth! Wish I found her…read moresooner! Such a great experience

I have been getting waxed in various different places over the last 9 years and with some that I…read morefelt were very good. I was in town and needed a Brazilian wax and saw that she uses high quality wax with an oil base and let me tell you... it makes a world of a difference. I can tolerate a normal Brazilian as far as pain goes but I did not even flinch with Maria. Not only does she use the highest quality of hard wax, but her attention to detail is truly unmatched. So many times I have gone to other places and have found many hairs were left behind, but Maria makes sure to get every single hair, and the entire hair follicle at that. She showed me the wax after removing hair and the bulbs were there on every follicle. I have been to many great waxers and Maria is the best by far. Do not look any further if you are in need of a waxing service! Especially a Brazilian. I have had no irritation and my skin was left buttery soft after. So thankful I found her!!

I had an incredibly disappointing experience at Hand and Stone Spa, primarily due to the…read moreunprofessional behavior of a manager named Samantha. My appointment was scheduled for a specific time, and upon arrival, I was informed by Samantha that there would be a significant delay without any prior notification. When I expressed my frustration, Samantha's response was dismissive and lacked any empathy or attempt to resolve the situation. Instead of offering a solution or even a genuine apology, Samantha became defensive, making the atmosphere feel hostile and uncomfortable. The way she handled the situation made it clear that customer satisfaction was not a priority. This level of unprofessionalism from a manager is simply unacceptable and completely ruined what was supposed to be a relaxing spa visit. Given this encounter, I cannot recommend Hand and Stone Spa. The poor management and lack of customer service displayed by Samantha made for a truly negative and frustrating experience.

If you're looking for a very relaxing atmosphere with Amazing Massage and Facial Therapists, Hand…read moreand Stone Massage and facial spa in Mercato is it... I've tried many of their Massage therapists and Estheticians and they all have their own personal style and touch. I have never been disappointed. And all at very reasonable pricing with many upgrades to choose from.

I have been a member of Naples Wax for years. I go to the Pine-ridge location. There was a car…read moreaccident yesterday that affected my arrival time to Naples Wax by 11 minutes. I was told by the front desk person that since there was there is a "9 minutes late policy" that I could only have 1 of my 2 booked services. No discussion, nothing.... just parroting "9 minute late policy". The wax person came and got me at 15 minutes past the hour. I had one service done. 1 service completed, re-dressed and out the front door 23 minutes total (including late and check-in) I did verify on the webpage now, that the time assigned each of those services is 30 minutes. According to their advertised services, their employee should have assigned me for 1 hour of time for these 2 services. 1 - 30 minute service; plus 1 - 30 minute service; equals 1 hour Me.... 23 minutes out the front door. *including late and check-in Where is my remaining 37 minutes and why couldn't they be used to perform my additional requested service? Where does the remaining time go normally ? Are multiple people are being billed for the same time? Is that legal to bill multiple people for the same time? Also, the front desk employee did not even look for a solution as I stood in the empty waiting room. They should be trained to look for solutions for the clients. They should also give the clients the time that they are paying for. Unfortunately, I will use the remaining services in my last package that are pre-paid and find a new facility

This was my first time getting waxed, amazing customer service very friendly to me. If your…read moredeciding this is the place, made me feel very welcome. Ask for Sophia when you go. She was very kind. definitely will be going back!!!

This salon has always been a 10/10 experience. I am very picky with my hair and Lauren is the…read moremaster of hair color, I will not go anywhere else! (Picture credit goes to Lauren :))

This salon never disappoints, and Ruthie is always the best! She is extremely talented.read more

Just love Jenn and the care she takes in her services. I have been having just a hair cut, but will…read moreneed some highlights in the future. I love that the products she uses are organic.

Jenn is a real hair wizard. I was having a lot of distress with my hair and she knew exactly what…read moreto do. I came out feeling cared for and beautiful again. I highly recommend Jenn to anyone.

This is my favorite nail salon! It's very clean and everyone is nice. I've been going to sonny for…read moreyears and he does amazing every time!

Sunny & Yaima are great and Hannah and everyone else. Nice environment and happy people working…read more Clean also

This is a bate and switch business. I booked an appointment on line for the "introductory" offer of…read more$99 from their phone message. The regular price is $199. My info was taken on line. My full name, address, phone and credit card info to hold the appointmen. When i arrived I was told that they don't honor their own offer and they don't have an appointment for me. I did have a confirmation print out. The receptionist was not professional and rude and said they don't offer that at the Naples location. I asked then what location do you offer it at. She said there isn't another in southwest Florida. I drove 40 minutes took time from doing other things from my morning only to be turned away. Shame on amazing lash studio. I intend to report this company to federal trade commission. They need to stand by what they advertise. If you read the businesses response no email given and you can't find it on the net. No direct number given or a person to contact.

I tried this studio with a friends recommendation. After my first appointment my lashes were…read morecoming out within three (3) days. I was told that to cancel my membership all I needed to do was call (I texted) and tell them I was cancelling all future appointments. When I called this morning I was told that to terminate that I needed to fill out a termination form which I was never told about. Not only do they treat existing customers with contempt, but there service is awfull with lashes coming off in three days. I have used other services were my lashes stayed on for a 21 day cruise in Europe. Run as fast as you can away from this Lash Studio.