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    nuYou

    4.6 (39 reviews)
    Open 9:00 am - 8:00 pm

    By appointment only

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    Chaela R.

    First appointment was September 12th with Chelsea. I paid for a full set & left 20% tip. I called on September 14th and asked if it was normal for them to be falling out. (This was my first time getting lash extensions) they told it was, but not as many I was losing. I scheduled a "lash fix" for September 16th. **Please remember I have two small kids, my husband works the hurricanes so I was having to get a nanny or something to keep going to these appointments when they were NOT suppose to be falling out until 2/3 weeks.** anyways, I go back to Chelsea, she "fixes" them and I leave. They start falling out again, but I didn't want to be "that girl" so I just dealt with it & went back September 28th ( only 11 days later!!!) and paid for a fill plus a 18 or 20% tip I can't remember. This time I had Maria. I get there and she looks at me and goes oh you lost so many, I won't be able to fill them in this short time. She still tries though and manages to get them fixed to where I wasn't literally balding on one eye. I leave and around day 2/3, they're falling out again. This time Maria told me it was probably my face wash (juice beauty) that was causing them to fall out. So I stopped the day I had them done, just to try figuring out what was happening. By day like 8 they're missing chunks. I call back & explain the situation, and ask them what I can do or they can do to fix this situation. They tell me to come in Thursday (the 8th) at 10am to talk to the owner. I said okay, and made plans for my kids. They then call me later that night & leave a voicemail asking to come in at 1030 bc they needed a lunch break??? I didn't receive it until the next morning, I woke up and called them back instantly & they still tell me to reschedule for a later time. I did 1230. My daughter had an appt at 1130 so I was trying to work with THEM and trying to get everything done around their lunch break. So anyyyyways!!! I get there 5 minutes late, (called ahead & let them know, she said it was perfectly fine) I get there & Michelle didn't even speak to me. Maria just came and got me and took me to the back and says "yea you lost most of your lashes, so I won't be able to really do a full fix. I only have 20 minutes" at this point I'm annoyed & tell her if she can't fix them I don't want her to make them worse by throwing some lashes on .. that I'm wasting so much time and money on these. I ask if there's a different glue or something that's causing them to fall off. She says no. Then goes to the front and talks with the owner. She comes back and gets me, tell me to go with her & Michelle tells me basically I can RESCHEDULE or get my refund! She also told me I was suppose to be there at 10.. even though THEY rescheduled me! What the hell!! I asked her what I was doing there now if they couldn't do anything that I had family pictures on Sunday and I have huge gaps all in my lashes, she told me she didn't know I lost so many even though I explained in detail over the phone that they were falling out in clumps!!! So I basically wasted my time to get there, and had to leave with clumpy eyelashes or reschedule ANOTHER time meaning finding more childcare etc!!!! I asked if there was any way they could find time to fix them today. She said "I'm sure Maria and Chelsea can double team it and just rotate off & we can work it out" I agreed and went back. CHELSEA used the primer for the FIRST TIME at this appointment!! And they DID NOT rotate off. Chelsea only spent 25/30 minutes and told me "sorry that's all I can do, hopefully they stay" Maria never came and helped. Never rotated off with her. They NEVER gave me the time they originally said they would! I left literally in tears from the frustration but chose to just deal with it hoping they looked good. The next day I'm looking at them, and there's a huge gap in one eye, lashes UPSIDE DOWN hanging in my eyeball, and other lashes pointing all different directions!! I called them 3 times, no answer. Then decided to message on Instagram and these are the responses. Please let me know what you think. I'm adding pictures of each set and date as well. They also are ignoring me now. In reply to Michelle that just commented, you did NOT try fixing the issue. You lied and now refuse to acknowledge that you are in the wrong! You told me we would have enough time to fix them, you just stated Maria didn't have enough time in the 20/30 minutes she had, why tell me they would take turns if you're just going to get Chelsea to do a 20/30 minute fix as well??? Also, Chelsea is not a SR?? She's a junior! I booked with her my first time and tats what I was told lol you are literally doing and saying everything you can to make it seem like you're right. You lied to me, and now refusing the refund. You responded so fast to this review but ignoring me in messages. It's clear what you're doing.

    Valentina C.

    Truly this is the best lash application I've ever had. I went in on an emergency because it was just simply embarrassing walking around with no lashes after all of my other lashes had fallen off only a couple days after application at a different lash studio. Tara took such good care of me. She asked me how I usually took care of my lashes and was very knowledgeable on how to continue to care for them. She was very sweet and the room where they do your lashes is so nicely decorated. They truly do the best job at making you feel comfortable and taken care of!

    Nancy C.

    The absolute best in town. The decor is comfortable & stylish. The owners Tom& Michelle are amazing- they will do anything to ensure you enjoy your time there. Their services are top notch- best eyelashes in town- maybe even the state! Facials are wonderful. Michelle recommend the Jane Erdale (?) line of cosmetics very luxurious. If you couldn't tell I love it there- check it out

    Was out of town and needed to have my Eyelashes filled so after I read all the yelp reviews I called and made an appointment. The Studio is decorated very nice, very clean. Gaby was my Lash technicians and she was so nice- explained everything to me, made me feel so comfortable & was very gentle! I love the way my lashes look -I have an appointment to go back in a few weeks for another refill & so far am very pleased and happy I have found this great place in Naples-- this was a review when I first started with Lume in May of 2018- Update I have been coming for almost a year and truly love love Lume Lash!! I will not go anywhere else -I even travel from Miami to Naples to see Gaby when I need them done....Everyone is always complementing me and asking Where I get them done.They are exceptional!!!

    My lashes for my cousins wedding!

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    8 years ago

    I've had both eyelash extensions and microblading done here. Both Michelle and Alisa are true masters at what they do.

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    6 years ago

    Greatest place to get lashes done! Always professional and all of their technicians are stellar!

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    8 years ago

    Such a cute and cozy studio, friendly staff and my lashes look perfect! So happy to have found this place!

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    Review Highlights - nuYou

    Michelle is beyond amazing in understanding what her clients need and creating the highest quality result.

    Mentioned in 11 reviews

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