Steve,
After several days of thought and talking to those who have catered parties and were at my party and another catering company, I decided to just give you the facts. This is what I would want to know if I had a catering company, as, it is going to adversely affect your company's future, should it not be rectified with your future clients.
1) No one contacted me when you were hospitalized and could not personally attend to our catering needs.
2) I called 2 days prior to the party to find out time food would be delivered and who would deliver.(security officers need names)
3) You answered my call from your hospital bed. Informed me you were in the hospital for the last month and "Jose" would be making and delivering the food and not to worry. You also told me to call Carolyn. I called Carolyn, who answered after several calls. She couldn't give me Jose's last name for security and told me Jose would be cooking at my home.
4) I prepare for a chef to cook in my home. (I was confused as this was not what I contracted for)
5) Jose's young son and a woman delivered one small tin 9"X11" of beef skewers, one 9"X11" tin of chicken skewers, one tin of rice 9X11, one tin 9"X11" of cooked vegetables, 1 large plastic bowl of salad with dressing, 1 round tin plate of deviled eggs(approx 30), 1 round tin of dried apricots with a almond and a dab of cheese(approx 30), pastry wrapped smokies ( approx 30). They also set up the buffet with wire racking, water and burning cans.
6) My 45 guests arrive( catering contract was for 50, for $5100.00 paid in advance on Zelle and a personal check). There is immediately not enough appetizers. Followed by running totally out of food and people complaining to my servers (hired separately from Unique Luxury Catering) that there is not enough food. Bill and I had a little salad and a chicken skewer.
Needless to say, Bill and I were mortified, embarrassed and we still are..... I would like to know how this will be rectified?
--After 10 days, I have not received a response to this no drama, facts only email. Steve was able to ask me via email, the day after the party, how the party went. I waited a few days to calm down. I sympathize with his situation, however, I should have been contacted when Steve was unable to cater himself.
If you contract with this company, I would get a count of how many or how much of each item will be brought and I would pay half in advance, half upon delivery. read more