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    Unique Local Bazaar

    4.5 (2 reviews)
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    7 years ago

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    7 years ago

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    La-Z-Boy Home Furnishings & Décor

    La-Z-Boy Home Furnishings & Décor

    (2 reviews)

    While I hate to give bad reviews this place has earned it. Bought a leather reclining sofa,…read morerecliner loveseat and recliner chair at the $13.5k price range on 9/2/24, receive products on 11/27/24 with every single one of them needing to be fixed. The recliner chair was replaced since it would no longer be profitable to fix again, only to have the replacement come with a hole in the leather and leather puckered/ not properly stretched. On the inside of sofa arms the steel is still felt when leaning against it. The arms have already been replaced once and was told this is how it's made although I verified on the stores floor model it doesn't feel this way. 6 service calls in total and still not corrected. While the staff is nice enough, the GM will not contact me despite dropping in the store several times and the staff confirming that my file is posted on his wall. Look at the Better Business Bureau page before making an expensive purchase as the quality of the product is suspect as Indicated by hundreds of complaints to the BBB and a reoccurring theme is management will not get back to you. Shame on this company for taking advantage of a disabled veteran and his family and the Management not even reaching out to try to solve this issue of quality.

    The salespeople were definitely not lazy when they sold us our chairs...but a few years later,…read moreasking for service, lazy, uncaring, definitely not great customer service! I just called and explained that my chair stopped working, and that I was a senior citizen who was not able to turn the chair over myself...the women on the phone was mystified that her script wasn't working with me. Irritated!! I'll find someone else to fix it! Done with Lazy boy!!

    Unique Local Bazaar - homedecor - Updated May 2026

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