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    Unique Esthetics

    5.0 (21 reviews)

    By appointment only

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    Review Highlights - Unique Esthetics

    I have been a client of Jennifer's for over 10 years now - and you will not find anyone better to take care of your skin!

    Mentioned in 16 reviews

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    LaserAway

    LaserAway

    3.8
    (585 reviews)
    0.0 mi
    $$
    19 years in business
    Certified professionals

    I came in for laser hair removal treatments. Natalie was my nurse. She was fabulous, had great…read morebedside manner and made me feel comfortable. I also had the pleasure of being helped by Emily and Gerbere (not completely sure how to spell that) out front. Both of them were helpful in getting me scheduled and thoroughly went over pricing options. Thanks for taking care of me, ladies!

    Ugh Negative reviews are not fun to write. I am beyond frustrated as a long time client who was a…read morefive star reviewer and has watched and witnessed customer service disintegrate over the last 6 months . The nurses are wonderful The front desk people are very uneven- some are great, some are understandably defensive and one gentleman in particular is aggressive and admonishing. I have two packages for laser hair removal.This business has been caught at the AI technology crossroads, with generic text messages canceling appointments seen to be randomly autogenerated and an ineffective app that apparently allows users to "make appointments when no staff is available... so sorry we have to cancel/reschedule again" Live staff have committed to at least 5 appointments from April to mid July that were then canceled either right after being made, or often last minute) with some version of this text message "Hi, this is LaserAway San Carlos ( or Burlingame) clinic. It looks like you were booked when a clinician is not available and we will need to reschedue your appointment. . Please give us a call to reschedule " . I have also been asked to give scheduling parameters and told they would get back to me. My schedule is so wide open in Summer. They do get back to me, but not to schedule my appointments, to market and sell facials, botox etc. Umm, I cannot schedule the treatments that I have because you are grossly and by your own admission understaffed in terms of nurses. You overwork and burn out the one's that you have by scheduling them back to back, making clients wait until their appointment times are supposed to be over because you KNOW that you have to allow for downtime between appointments but are so overwhelmed by overselling that you cannot. Your front desk staff one gentleman in particular admonishes the clients if they are five minutes late for parking traffic, warning that your treatment will likely be incomplete/sub-par because of your lateness. They repeat in sing song voices "sorry your wait is so long. we are down to one nurse in this location so she/ he is scheduled back to back" In other words sell, upsell, get new bodies in the door,overcommit so that they cannot fulfill the appointments and commitments made, take 0 accountability, offer no recourse.. The customer is never right but they are appeased and pandered to but almost always left disappointed " we completely understand your frustration. One of our nurses is on maternity leave, but i can get you an appointment on Monday in our San Carlos location." Finally- thank you! Amazing " Alas, you know the cancellation text is forthcoming. Perhaps the act of offering an appointment was just a ruse, to get you off the phone... There is no recourse as you wait untreated, and your body and facial hair cycles through growth stages, rendering your previous treatments less and less effective. Attention, Laser Away, you are a medical spa . Value your nurses and your patients more than or at least as well as your sales and marketing brigade.You should understand that the timing of treatments is vital to results and efficacy of said treatments. STOP selling treatments that you cannot schedule or fulfill and prioritize the current clients/patients. Stop offering 80% off to new clients/patients and offer to refund or credit back to your loyal existing customers past appointments that have bern rendered less effective because you were unable to accommodate or schedule regular 6 week appointments. I work a school year schedule with special needs kids. My summer schedule is soooo relaxed and I have availability weekday and weekend mornings ,afternoons, evenings. I am willing to go to other locations. The fact that I have not been able to get in the door for an appointment this summer at all, does not bode well for fulfilling my significant investment. Please stop offering to sell me more services and have a manager schedule a phone call to get my existing appointments on a schedule that will be honored. I am fair and balanced and always take ethics into play giving business the benefit of the doubt when writing reviews. My Yelp Elite status demands it. If anything, I have underplayed my recent negative experiences. The teo stars remain because the nurse practitioners, Natalie in particular, are spectacular at what they do. Update- new site manager Emily called to acknowledge and make amends and was so accommodating and took accountability. She assured me that this is temporary nursing shortage issue and pushed me into the overly packed schedule . Upgrading this to a 3 star review - 4 stars for Burlingame. One star for Corporate and marketing and Five stars for Natalie and potentially for Emily, if she can deliver on promises.

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    LaserAway
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    Moda Skin Center

    Moda Skin Center

    4.9
    (199 reviews)
    2.5 mi
    $$$

    Long overdue review - I have been coming to James in Burlingame for the hydrafacial regularly for a…read morefew years now and I love it. Before I started coming my skin was dull. Now I no longer wear makeup because my skin glows. All of the products they use and sell are top of the line. I actually end up saving money in the long run because I've stopped buying random products elsewhere and hoping they work. Treat yourself and book a session today! You won't regret it and you'll be supporting a local business! UPDATE: Lately, the results have been just as amazing--my skin still looks consistently clear and glowing after every visit. They also do a great job staying up to date with the latest services and products, which I really appreciate. Still 100% worth it and one of the best self-care investments I make.

    I'm back again at Moda Skin & Wellness Center in downtown Burlingame. I loved the results of my…read morelast hydrafacial with James Moda and my Botox results with Nurse Judy. The whole team at Moda including Oscar, James, Nurse Judy and Nurse Practitioner Grace are all highly skilled practitioners. I have the utmost respect and trust for the Moda team. Today I got XEOMIN an alternative to Botox. Can't wait to see the results of the Xeomin. Apparently it kicks in after 3-5 days (a little faster than Botox) and the skin should be velvet smooth. I highly recommend James, Judy and the Moda team. See you again soon.

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    Moda Skin Center
    Moda Skin Center
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    Unique Esthetics - skincare - Updated August 2026

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