STAY FAR AWAY FROM UNIQUE!!!
My car was hit by a car backing out of a parking space in a parking garage. It munched the passenger side rear quarter panel along with the rim. Unique failed to do the job right the first time when they had the car for three weeks. Big gaps, glass mounted incorrectly, plastic fascia not aligned, and seals were a joke. I took it back in and to their credit they accepted the re-repair without question. However, the promised time came and went without a phone call. So, I called in and they said they would have it finished the next day and I would receive a phone call in the morning. Surprise, no phone call. I call in and they say it is sure to be finished by the end of the day and I will get a call. 5:30 and still no call. I call in again and I am told that the guy handling my car is busy and he will call me back in 5 min. I wait 15 min and call back. Still busy. I finally get a call 5 min before they close saying they need an additional day! (Which happened as I wrote this review). I understand that things happen, but that is what customer service is for: to COMMUNICATE with the customer to let them know what is going on! Also, don't make promises you can't keep. It should have been fixed right the first time. I DO NOT RECOMMEND THIS ESTABLISHMENT.
*update 10/16/18*
So, I went back in to pick up my car and once again the work is nothing short of shoddy. I originally decided to take the L, but now a reply has been made by the owner claiming ignorance. This goes to show the character of this place. Now I am going to tell the whole story. When I picked up my car I wanted to argue that they had managed not only a shoddy job, but they had actually done some additional damage, but I honestly didn't trust these people with my vehicle at this point so I just left. They damaged my right rear window so badly it has scratches on the inside factory finish edges and they had to re-tint it! (which is horrible and noticeably different from the original job). If that wasn't bad enough, I found new dents in my roof rails and adjacent painted sheetmetal and above the front passenger door, my right front headlight and blinker were unplugged(I mean, seriously?!? I had to find that one out the hard way AT NIGHT), and the seal, although new, is marred by a lazy cap job that has glue everywhere and separates at the end which I catch my hand on EVERY TIME I wash my car, and the wheel arch plastic was again mounted incorrectly and has visible gaps and catches water. Also now for some reason the right rear door doesn't fit quite like it used to. These people are sloppy, rude, non-communicative and dishonest. GO ANYWHERE BUT UNIQUE! FAIR WARNING!!!
*Update 11/14/2018*
The owner posted a reply 8 days ago denying that my car had been in their shop. I supplied the receipt 2 days later through a private message with my contact info. I have not heard word one from them in a week. I am considering legal action because this place takes advantage of their customers and then they get mad when the customers hold them accountable for not holding to their commitments or being professional and honest. I also took my car to the dealership and found out that my right rear camber (where the car was hit) is stuck at -1 degree and cannot be adjusted, which means that Unique also failed to fully inspect the suspension and repair my car properly!
STAY AWAY FROM UNIQUE AT ALL COST!!! read more