I was rear ended on the freeway. When Progressive recommended this shop, I thought great... here comes the penny pinching for the insurance. I'm new here though and don't have my own auto body shop. I saw they had good reviews though so thought we'd give it a try. I can't say enough good things about this location!!! Jennifer and Kelsey (sorry if I misheard your names) were beyond amazing. My car is my baby so I was pretty upset when I brought her in. I also have had awful experience with crash repairs and the whole process. They called my rental for me so I didn't have to worry about it. Went over all the damage I had, answered all my questions and were just genuine human beings. Soooo nice. They got started on my car right away and Duran called to tell me what he found, the eta and some of the extra stuff. I had some aftermarket things they had to find to replace. He answered my questions and explained so much and said he would call every Tuesday & Thursday with updates. He definitely didn't seem to be penny pinching on my parts either. OEM which is what you deserve! I kid you not he did what he said. Called EVERY Tuesday and Thursday. The last time we talked he said your car will be done probably Monday and they will call you. Yep that's exactly what happened!!! I have some special decals on the back of my car, one isn't made anymore. Duran was able to get them off and put them on my new liftgate!!!!! There are a few extras that haven't come in yet but my car is functional without them so I'm glad he let me bring her home! When I went to pick her up, they went over everything again! And even called the rental place for me... again!!!! Seamless and an incredibly easy process!! The communication alone makes me want to come back here for personal repairs!!! She looks good!! Thank you for making everything soooo easy & taking such good care of my baby! I appreciate your staff being soo nice and helpful!!! read more

Gerber Collision & Glass - Customer service area - Windshield Installation & Repair Near Me - Sandy, Utah

When my car got hit, I was very upset and worried that the repair would not be completed to Honda factory standards and I would just have to deal with it. When I called to set up the repair, Hailey set clear expectations of the repair check in process and how to move forward. At drop off, Juan, Hailey and Leslie (sorry if I got your names wrong!) informed me of repair turnaround time and how the repair process worked. They let me know due to my car being the current year, it may take longer for parts to arrive. They encouraged me to call back at any time if I had any questions or just wanted an update. Throughout the repair process they contacted me multiple times to keep me updated and answered all of my - many - questions. When I got my car back, it looked better than it did when I bought it. I was extremely impressed with the level of professionalism and willingness to help that the employees showed. I have NEVER had this level of customer service with any other business in the automotive industry! These employees deserve a raise! Thank you so much to everyone who helped work on my car. I look forward to working with Gerber in the future! read more

Amazing customer service!!!!! They treat you so well, and took care of my car going far beyond my expectations! Thank you Gerber!

I live in Provo and I work in Salt Lake City !! friend of mine suggest I take my car, which is Damaged to gerber collision and glass for opinion!! As I arrived the secretary front desk suggest I talk to manager of this establishment which his name is David!! When I talk to David, he was very kind and helpful !! I would like to recommend to all my friends to take their car to Gerber Collision and glass if they need any estimate or opinion !! read more

I was referred by parts department from VW Southtowne after trying to call different places and these guys were able to book me for a simple paint job on a tow hitch cover when others couldn't. Front desk people were above and beyond and so was Jessica. read more

After a minor collision, my insurance recommended Gerber. They took care of my car, everything looks better than before, and they texted me updates often. Once I got my car back, however, I was frustrated to see that there was a large crack in my windshield. This was not there before. I called them and an adjuster took a look at it. They covered the windshield cost and they will be replacing it next week! Awesome experience all around. read more

Cannot recommend Gerber for three reasons. First, quality of repair. The rear end of my car was damaged. After the collision the rear camera was pointed both down and back - I could read my license plate. Before the collision it was pointed back. When Gerber fixed by car the did not readjust the camera. When I asked them to do it I was told that they had set the camera to factory specks. I guess that means they did it wrong in the factory when the car was built. Second, cost. They gave me an original bid of about $1,300 which was the lowest bid I received, but after beginning work they adjusted the bid to $4,525, nearly 3 1/2 times the original bid. Third, customer service. They open up at 7:30 am. I showed up a little before 8 to get a bid and was told the estimator doesn't come in until 8:30 and I should have made an appointment. I called later to make an appointment for 5 pm (they are open until 5:30 pm). I was told that the last time for an estimate was 4:30 and the estimator leaves before 5. I only went to Gerber because my insurance company recommended it. I wish I would have gone somewhere else. read more

Better than excellent service. Treated me like a king. Adapted to my somewhat demanding situation and schedule. Will go back (if I ever need). read more