I do not typically leave business reviews. I am posting this for others to be informed and to…read moresummarize the service issues I encountered. When obtaining quotes for a windshield replacement, this company was not the lowest bidder. I selected them because they represented themselves as providing high-quality service and cited a national accreditation. Service was scheduled for December 4, 2025. Prior to the replacement, I informed the technician that a dash camera was mounted on the windshield. He stated this would not be an issue and that he would remove it, with the understanding that I would reinstall it after the replacement. During the installation, the technician cracked the windshield from the interior while attempting to attach the rearview mirror. I understood that mistakes occur, and it was agreed that the windshield would be replaced the following day. On December 5, 2025, the windshield was replaced a second time. After the technician left, I discovered that the windshield wipers did not work. This occurred during a storm, and I had to wait over an hour for a third visit to correct the issue. I was informed that the wipers had not been reinstalled properly on the gearbox. After these visits, I was left to vacuum glass shards from the first broken windshield out of the vehicle. On December 21, 2025, when I attempted to reinstall the dash camera using the USB cable that had been left accessible near the headliner as agreed, the device did not receive power. It was later determined that the dash camera wiring had been damaged during one of the windshield replacements, causing a short and a blown fuse. The damaged wires appeared to have been twisted back together and tucked into the headliner, which was extremely concerning. On December 22, 2025, I requested a call from the business owner to discuss these issues. Instead, I received a text message stating that safety concerns are taken seriously and that I would be contacted shortly. No further contact occurred until January 7, 2026, when I was informed that the company would not accept responsibility for the wiring damage but offered a negligible discount for the windshield. I declined the discount and was seeking acknowledgment of responsibility rather than continued deflection. I can only hope this experience is an outlier. The attached video (explicative warning) shows the dash camera functioning at the time it recorded the initial windshield cracking during installation, and the attached photo shows the damaged wiring as discovered. There are additional and unfortunate details, but I am only summarizing the main issues and am ready to move on. Altogether, this turned into multiple appointments, follow-ups, cleanup, and troubleshooting that took far more of my time and energy than I could have ever imagined.

I paid $112 for 3 rock chip repairs. I feel like thats a lot but the cost of the winshield…read morereplacment cost is more. But now I have a crack because of another rock chip hit it. So I dont think Ill do that again. Ill just wait to replace the whole dang thing now. But everyone was nice and on time and they came to my house so it was fine. Typical windshield replacement cost (C300) Without insurance Basic aftermarket glass: $700-$900 OEM (Mercedes) glass: $1,000-$1,300 ADAS camera recalibration (required): $200-$400 Total: $900-$1,500

I have been driving my Ram around for 5 years with a severely cracked windshield…read more I kept putting off a replacement because I routinely get rocks hitting my shield on the freeway and little cracks cost a grip to fix, and I don't have glass coverage with my insurance. I finally couldn't take it anymore and I used Yelp to help me get quotes on windshield replacements. Glass Doctor offered a warranty for free chip repairs over the life of the glass on a high-quality Aftermarket windshield. Their price and warranty easily beat the big name glass company. Greg handled all my questions and pricing conveniently through the Yelp app and I finally got the replacement. I really wish I would have done this years ago because it went so smoothly and it took maybe an hour to complete. I love driving and not having to contort to see through the cracks in my old glass! In fact, I even had a big rock bounce off the new windshield on the freeway (these rock trucks on the freeway leave a trail of tears for all of us!) and it left no damage at all. Better glass or luck? I'll take both! Thanks Glass Doctor team! You were all wonderful, friendly and skilled at your craft. I recommend going directly here for your new windshield and saving your money and time.

I had to have a windshield replaced. Glass Doctor replaced the windshield with an OEM windshield,…read morethey did an excellent job. 4 months later, a rock smacks the new windshield and I had it repaired at Glass Doctor in 10 minutes. Great service, friendly people, I refer all my friends to Glass Doctor for chip repair and windshield replacement.

The service I requested was for installation.(I supplied my own windshield) I am very happy with…read morethe results! The installation flat rate fee was less than other offers. Above everything else, Fenix was able to do the installation The day of. I will definitely recommend Fenix Auto Glass.

I got my windshield replaced by Fenix auto glass and they did awesome job, fast, quick and come to…read moreyour house. and price was reasonable not too expensive.

I got an estimate and windshield installed here...very friendly people and hard working they did an…read moreexcellent job!

Two employees came out to look at the car. The technician kept putting his greasy hands all over…read morethe paint on my car. I asked him several times to not do that, and even got out a fender cover to protect the paint, and he still continued to do it. The other Prime Auto Glass employee kept asking him to stop as well. Bottom line, they would not fix the small rock chip because they said it had too many spider cracks radiating from it, and made a mess all over the hood and A pillar of my car. I took it to a competitor, and they fixed it with no problems. I will NEVER go back there. EVER!

Excellent service, nice price and willing to go the extra to make it right…read more Fixed a nasty rock chip and salvaged my windshield. They did a great job

Rock chip repair- Stopped in and was in and out within 20-30min. Fix was quick and staff were…read morefriendly!

Jordan was responsive, punctual, and efficient. Price was also very reasonable. I will not hesitate…read moreto use his services again for my future auto glass needs. Thank you Jordan.

Love the price. I was quoted hundreds less. Jordan was…read moreefficient and friendly, my only issue was that the wipers didn't function properly after the windshield was installed. I ended up correcting it myself, to be fair he was going to correct the problem but I fixed it

I had a chip with a small crack (about 1 inch). I really didn't want to take it to a windshield…read morebusiness as I feel they're motivated to sell you a windshield. I also know people who ONLY specialize in crack/chip repair perform a much cleaner repair. They gave me the number to file a claim with my insurance which only took 3 to 5 min. Came to my home, fixed the chip/crack. I waited a few weeks to leave the review to ensure it held up. The repair was really clean, I can barely locate where it happened. I am really happy with the repair and would highly recommend.

Value for price per chip is great! The service requested was same day to get chips fixed! Worked…read morefast and super helpful would recommend to anyone!

Awesome shop. Recommend going in store instead of scheduling online. Did get home service and they…read morewere amazing.

Terrible service. They stood at the door 30 mins to close and said, through the door, were closed…read more Meanwhile I'm standing a foot away from the sign that says they were open for another 30 minutes. Im sitting in the parking lot writing this because it raced out of my way to try to make it here to chat with someone and this is how we're are treated. Would be 1 star but the guy who told me I'm SOL did it with a smile....so plus 1 star...I guess....

Good pricing and quick service. However if you have a dash cam make sure to take it off before and…read moreput it back on yourself after. They thrashed the adhesive on mine trying to take it off and put it back on. It no longer stays on the windshield and falls off frequently. I reached out to them and they said there was nothing they can do. We had to scrape black gunk adhesive off the new windshield and purchase additional materials to fix it. If they can't offer any solution to a problem they caused I would rather they not even try to put the dash cam back up.

Initially nice and charismatic people, but poor business ethics, quality and customer service…read more My rear car door window was shattered by a small pebble from a lawnmower and I got it fixed and replaced at this company. After the installment they informed me that leftover glass would be in the door but would not affect the new window. A short time later I used the window for the first time, rolled it down, and it became stuck. For several days it would not budge, we even tried manually lifting it, to no avail. They had also left broken glass on the inside of my car. I brought it back into the shop and asked them to take a look at it, because it had worked perfectly beforehand. This is where my one star review comes from, because as soon as I brought it back in the employees turned hostile and unprofessional. They informed me that it was not their problem that the window was not working, but ultimately agreed to take a look at it. A few days later I received my car back and it was working, they claimed that it was working when I dropped it off, which it was not and I had attempted to use it again in their parking lot minutes before dropping it off, it didn't work. While the window now worked broken glass in the bottom was now scratching the pane as it moved. Upon asking them to fix the glass scratching the new pane they had installed they told me if the glass got scratched it wasn't their problem, they said I paid only for the pane of glass and for it to go into the car... not that it would work properly when there. After bringing up my warranty I was told about when picking my car up they aggressively and rudely said that it only applies to windshields. Which they neither told me when they gave it to me nor does it say on their website under "warranty". I was also told that this is a regular issue their customers run into, and they know that leaving glass in can damage the window regulator and scratch the glass, but that it is not their problem. The glass pane costs about $75 so for a $300 service I expect the expect the product to work as intended, not to be given back to me with high probability of failure that they both know about and are unwilling to fix. Ultimately unprofessional work with misleading claims. I am willing to change this review if the desired help is received but until then I advise not going to this company for work on car door windows, as they know their service is faulty and leads to long term problems for customers.