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Authentic Auto Glass

5.0 (6 reviews)
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Services - Authentic Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

3 More Services

Auto window replacement

Auto windshield repair

Auto windshield replacement

Authentic Auto Glass Photos

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Recommended Reviews - Authentic Auto Glass

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6 months ago

They came early, and they let me know ahead of time when they were on their way. They were quick, did a great job. They were very friendly.

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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Deseret Glass - Shaun's Business card

Deseret Glass

(13 reviews)

My windshield looks perfect and the installation appears to be perfect but interestingly, my hood…read morelift supports stopped working and I am under that hood nearly every other day.

I do not typically leave business reviews. I am posting this for others to be informed and to…read moresummarize the service issues I encountered. When obtaining quotes for a windshield replacement, this company was not the lowest bidder. I selected them because they represented themselves as providing high-quality service and cited a national accreditation. Service was scheduled for December 4, 2025. Prior to the replacement, I informed the technician that a dash camera was mounted on the windshield. He stated this would not be an issue and that he would remove it, with the understanding that I would reinstall it after the replacement. During the installation, the technician cracked the windshield from the interior while attempting to attach the rearview mirror. I understood that mistakes occur, and it was agreed that the windshield would be replaced the following day. On December 5, 2025, the windshield was replaced a second time. After the technician left, I discovered that the windshield wipers did not work. This occurred during a storm, and I had to wait over an hour for a third visit to correct the issue. I was informed that the wipers had not been reinstalled properly on the gearbox. After these visits, I was left to vacuum glass shards from the first broken windshield out of the vehicle. On December 21, 2025, when I attempted to reinstall the dash camera using the USB cable that had been left accessible near the headliner as agreed, the device did not receive power. It was later determined that the dash camera wiring had been damaged during one of the windshield replacements, causing a short and a blown fuse. The damaged wires appeared to have been twisted back together and tucked into the headliner, which was extremely concerning. On December 22, 2025, I requested a call from the business owner to discuss these issues. Instead, I received a text message stating that safety concerns are taken seriously and that I would be contacted shortly. No further contact occurred until January 7, 2026, when I was informed that the company would not accept responsibility for the wiring damage but offered a negligible discount for the windshield. I declined the discount and was seeking acknowledgment of responsibility rather than continued deflection. I can only hope this experience is an outlier. The attached video (explicative warning) shows the dash camera functioning at the time it recorded the initial windshield cracking during installation, and the attached photo shows the damaged wiring as discovered. There are additional and unfortunate details, but I am only summarizing the main issues and am ready to move on. Altogether, this turned into multiple appointments, follow-ups, cleanup, and troubleshooting that took far more of my time and energy than I could have ever imagined.

Safelite AutoGlass

Safelite AutoGlass

(17 reviews)

Glendale

normal procedure called my insurance set up the appointment to get my window changed on my Tesla…read moremodel S. I asked for Tesla glass, but by mistake we put on an aftermarket glass which threw my light sensor off that controlled my auto lights. That's never happened to me nor has it happened to them. I freaked out they did everything they could in, to the best of the abilities to help me make sure they could fix it. After a couple of trials, we both couldn't figure out why the auto lights weren't working. I am not going to lie. I lost all of my manners and they were kind, helpful,and informative; They did everything they could to help me. Chris, Brandon, and Krease were incredibly kind and patient with me. Chris mention also that Tesla should send me a software update and it should fix it. But... I also argued that. So... I made an appointment and Tesla sent me an update. Well... shit. It's fixed. Like Chris said. So not only am I writing a great review. But... I'm also apologizing for having lost my patience and not having tried Tesla sooner and having them correct the issue. So... thank you to the team at safelite for helping me get this taken care of. Greatly appreciate you guys.

The technician was great, did a professional job, I felt…read morethat safelite deceived me on price, quote one price so I set up an appointment and the just before the technician arrived, they came back with a new price almost doubling the cost, cancel appointment & then they came back and offer a $100.00 discount if I would keep my appointment, if they would have just given me the price up front i would have not a problem. very deceiving!!!

Authentic Auto Glass - autoglass - Updated May 2026

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