Glass bros were able to get my rock chip taken care of next day!…read more They were quick, thorough and communicated with me great. I had a couple of meetings and what not to work around and it was no problem. PSA to new car owners: Get those chips fixed! These new windshields are expensive to replace with the new technology and cameras needing calibration. Just sayin.... Thanks Glass Bros!

I received a few quotes from a few different places, they by far had the best price. I had to book…read moreinstantly! There were some weather issues at the time of my appointment so they were very communicative about needing to reschedule. They were very accommodating. I would highly recommend them over anybody else!

I didn't need an appointment and received on the spot service. The price was very reasonable…read morecompared to 3 other businesses. I ended up paying for the lifetime warranty and when she went out to repair my one rock chip she found I had two other chips I didn't realize were there. I highly recommend Glass Doctor Auto of Midvale.

Extremely Disappointing Experience with Auto Glass- Glass Doctor Midvale, Utah -- $1,500 in Damage…read moreAfter a Simple Rock Chip Repair I was warned about Glass Doctor for two reasons: their prices were reportedly higher than competitors, and there were concerns about their business practices. Unfortunately, my experience has left me questioning why I chose to do business with them in the first place. I brought my RV to Glass Doctor for a warranty rock chip repair. I had previously paid for a chip repair there and was told that subsequent rock chip repairs would be covered for life. I trusted that promise and returned expecting a simple, routine repair. Instead, my $1,500 RV windshield cracked during the repair process. What makes this experience even more frustrating is that an employee assisting the technician was involved in the process (the receptionist), and I have serious concerns about whether the repair was performed properly. A routine rock chip repair should not leave a customer facing a $1,500 windshield replacement bill with the excuse "it happens". To make matters worse, Glass Doctor has a policy stating it is not responsible for damage caused while performing a chip repair. That policy does not eliminate my concerns about the quality of the work, the circumstances surrounding the damage, or whether the repair was handled appropriately. A waiver should not be a substitute for accountability (conflict of interest). The timing is particularly troubling: I returned for a repair they had promised to cover under their lifetime warranty, and I left facing a $1,500 windshield replacement. Glass Doctor was then willing to sell me a new windshield for that amount. Again, conflict of interest? I cannot help but question how this situation was handled and whether proper care was taken during the repair. I cannot prove anyone intended to cause this damage, but the circumstances have left me with serious concerns. I chose Glass Doctor because I believed their lifetime chip repair offer was a benefit. Instead, I am dealing with a costly dispute over damage that occurred while my RV was in their care. I would strongly caution other RV owners to think carefully before trusting Glass Doctor with an expensive windshield. Ask detailed questions about their liability policy, what happens if a chip repair causes a crack, and what protections you actually have before allowing work to begin. Get everything in writing. This matter is not resolved, and we are pursuing it through the appropriate legal process. I expect businesses to stand behind the quality of their work and take responsibility when legitimate concerns arise. Based on my experience, Do Not Do Business with Glass Doctor, Midvale, Utah. A promised warranty repair should not turn into a $1,500 headache. I am a retired Marine Corps Veteran and Law Enforcement Officer. Captain Scott Montefusco USMC

I do not typically leave business reviews. I am posting this for others to be informed and to…read moresummarize the service issues I encountered. When obtaining quotes for a windshield replacement, this company was not the lowest bidder. I selected them because they represented themselves as providing high-quality service and cited a national accreditation. Service was scheduled for December 4, 2025. Prior to the replacement, I informed the technician that a dash camera was mounted on the windshield. He stated this would not be an issue and that he would remove it, with the understanding that I would reinstall it after the replacement. During the installation, the technician cracked the windshield from the interior while attempting to attach the rearview mirror. I understood that mistakes occur, and it was agreed that the windshield would be replaced the following day. On December 5, 2025, the windshield was replaced a second time. After the technician left, I discovered that the windshield wipers did not work. This occurred during a storm, and I had to wait over an hour for a third visit to correct the issue. I was informed that the wipers had not been reinstalled properly on the gearbox. After these visits, I was left to vacuum glass shards from the first broken windshield out of the vehicle. On December 21, 2025, when I attempted to reinstall the dash camera using the USB cable that had been left accessible near the headliner as agreed, the device did not receive power. It was later determined that the dash camera wiring had been damaged during one of the windshield replacements, causing a short and a blown fuse. The damaged wires appeared to have been twisted back together and tucked into the headliner, which was extremely concerning. On December 22, 2025, I requested a call from the business owner to discuss these issues. Instead, I received a text message stating that safety concerns are taken seriously and that I would be contacted shortly. No further contact occurred until January 7, 2026, when I was informed that the company would not accept responsibility for the wiring damage but offered a negligible discount for the windshield. I declined the discount and was seeking acknowledgment of responsibility rather than continued deflection. I can only hope this experience is an outlier. The attached video (explicative warning) shows the dash camera functioning at the time it recorded the initial windshield cracking during installation, and the attached photo shows the damaged wiring as discovered. There are additional and unfortunate details, but I am only summarizing the main issues and am ready to move on. Altogether, this turned into multiple appointments, follow-ups, cleanup, and troubleshooting that took far more of my time and energy than I could have ever imagined.

I paid $112 for 3 rock chip repairs. I feel like thats a lot but the cost of the winshield…read morereplacment cost is more. But now I have a crack because of another rock chip hit it. So I dont think Ill do that again. Ill just wait to replace the whole dang thing now. But everyone was nice and on time and they came to my house so it was fine. Typical windshield replacement cost (C300) Without insurance Basic aftermarket glass: $700-$900 OEM (Mercedes) glass: $1,000-$1,300 ADAS camera recalibration (required): $200-$400 Total: $900-$1,500

I needed a new windshield called Novus and was in and out in under 2 hours the next day. They are…read morefast and efficient. Extremely nice and helpful! Would definitely recommend their services

From the owner: At Novus Glass of Sandy, we understand the importance of getting your vehicle's glass repaired…read morequickly and cost-effectively. Our location is conveniently located in McNeil's Auto Care at 10665 S 700 E in Sandy, Utah. Can't make it to our glass shop? We also offer mobile service to the local area. Services we offer are Windshield Repair, Auto Glass Replacement, Headlight Restoration, Windshield Wiper Replacement, Water Repellant Treatment and ADAS Calibration.

I got an estimate and windshield installed here...very friendly people and hard working they did an…read moreexcellent job!

Two employees came out to look at the car. The technician kept putting his greasy hands all over…read morethe paint on my car. I asked him several times to not do that, and even got out a fender cover to protect the paint, and he still continued to do it. The other Prime Auto Glass employee kept asking him to stop as well. Bottom line, they would not fix the small rock chip because they said it had too many spider cracks radiating from it, and made a mess all over the hood and A pillar of my car. I took it to a competitor, and they fixed it with no problems. I will NEVER go back there. EVER!

Overall great customer service but come on.., clean up after yourself. The inside of my car was…read morenasty. Dust and the black plastic everywhere. I shouldn't have to vacuum and wipe out my car after getting my windshield replaced. A vacuum would improve your rating to 5 stars.

Large companies that really could care less about you as a customer. We made an appointment a week…read moreprior to having windshield replaced. We received a total of 5 confirmation and reminder texts. The appointment was from 11:00 am or 12:00 to 5:00 pm, because somehow in America its ok to have people plan their whole day waiting for someone to show up whenever! My husband took the day off work to wait for windshield repair person to come but at 3:45 technician called husband and said does not show us on schedule! WHAT?! how did you know to call, why did we get a confirmation or reminder texts???? Would I recommend a company that lies instead of saying they made a mistake. No! Find a company that cares you are a customer.

This was all-around the best automotive repair experience I've had in the SLC area. Walking into…read morethe store was much better than fighting through all the safelite.com menus to get the right model, glass and appointment. Just showed up and 5 minutes later had an appointment on the day and at the time I wanted to have a new windshield put in. Alex was friendly and professional from the time I rolled into the parking lot. He did a great job explaining the procedure, asked if I had any questions and made the drop-off so easy. Within the timeframe I was given, and with a text notification, I was informed that the car was ready to be picked up. Last minute I requested the rain repell treatment be put on the new windshield and Alex didn't blink, didn't balk. He just said it'll be done before you get here. And it was. The shop in Sandy on 114th is great. Highly recommended. These guys are to most auto shops in the area what Trader Joes is to Walmart (no offense Walmart but does any associate smile?). They do a great job at a great price and make you feel like customers actually are important.

Terrible service. They stood at the door 30 mins to close and said, through the door, were closed…read more Meanwhile I'm standing a foot away from the sign that says they were open for another 30 minutes. Im sitting in the parking lot writing this because it raced out of my way to try to make it here to chat with someone and this is how we're are treated. Would be 1 star but the guy who told me I'm SOL did it with a smile....so plus 1 star...I guess....

Great price, and he comes right to your house for free! I got a quote from Safelite just to…read morecompare, and his price was about $200 less. I've been using him for years and will continue to- great service and great value. Highly recommend!

Love love my new windshield! I didn't have to go to their shop, but they came very promptly. They…read morewere quick and professional with very decent price.

These guys are fantastic. The people who work here are very helpful, very knowledgeable, and gave…read moreme great service without pressuring me into unwanted services. The product quality is also exceptional. I'll definitely be using them again anytime I need tint done on my vehicle

If you are looking for a real tint job, these are the guys…read more I recently purchased a vehicle at had it done at a different tint shop. The tint job looked awful. The tint did not go the edges of the window (almost 1/4 inch from the edge) and the shop that installed it told me they couldn't do anything about it. They said the machine that cuts the tint, does this always, and there was no way around it. I called and spoke to Josh, and he explained that what I wanted was a "shaved edge". It is a method that's actually old school, and it is where the installer "shaves" the window right at the edge to create a super clean look. I ended up having them tint my vehicle, and it looks incredible. Super laid back people all around, and a way nice shop. Sucks i had to spend almost 500 to find all of this out. Hopefully this review helps someone avoid the same mistake.