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    Safelite AutoGlass

    1.5 (17 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Safelite AutoGlass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    3 More Services

    Auto window replacement

    Auto windshield repair

    Auto windshield replacement

    Safelite AutoGlass Photos

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    Paint scrapped off, top center of windshield

    Safelite was recommended by our insurance company, similar to another review. Worst decision ever to go through Safelite. We needed to replace the windshield of our 2019 Toyota Tacoma. I received multiple emails confirming the appointment; day before and day off. The appointment was scheduled on 09/29/2021 at 3:30pm, which was one of the provided allotted times of availability. Didn't think anything of it until my husband dropped it off and was told it was going to take 3-4 hours to install and recalibrate. Interesting part since they close at 5:00pm. We arrived back at their shop around 4:30pm and the truck was done and ready in their parking lot. We were super happy until we got home and noticed that the paint on the top of the truck, where the windshield would have been removed and installed was scraped. A day later and I have yet to get in touch with their customer service. I've called multiple times and not one representative is available and the call is dropped. I've tried the "chat with live rep", but was told I needed to call customer service. How is it possible for this company to function without valid customer service? That's just the hurdle I'm going through right now, and if I ever get a hold of someone from their customer service department, the likelihood of the company fixing the damage is highly unlikely.

    The plastic that was broken around the locking mechanism.

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    3 years ago

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    Customer Service

    We're sorry that service could not be completed, James.

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    4 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    Thank you for sharing your feedback, Cody.

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    Ask the Community - Safelite AutoGlass

    Glass Doctor Auto of Midvale, UT

    Glass Doctor Auto of Midvale, UT

    (52 reviews)

    I have been driving my Ram around for 5 years with a severely cracked windshield…read more I kept putting off a replacement because I routinely get rocks hitting my shield on the freeway and little cracks cost a grip to fix, and I don't have glass coverage with my insurance. I finally couldn't take it anymore and I used Yelp to help me get quotes on windshield replacements. Glass Doctor offered a warranty for free chip repairs over the life of the glass on a high-quality Aftermarket windshield. Their price and warranty easily beat the big name glass company. Greg handled all my questions and pricing conveniently through the Yelp app and I finally got the replacement. I really wish I would have done this years ago because it went so smoothly and it took maybe an hour to complete. I love driving and not having to contort to see through the cracks in my old glass! In fact, I even had a big rock bounce off the new windshield on the freeway (these rock trucks on the freeway leave a trail of tears for all of us!) and it left no damage at all. Better glass or luck? I'll take both! Thanks Glass Doctor team! You were all wonderful, friendly and skilled at your craft. I recommend going directly here for your new windshield and saving your money and time.

    I had to have a windshield replaced. Glass Doctor replaced the windshield with an OEM windshield,…read morethey did an excellent job. 4 months later, a rock smacks the new windshield and I had it repaired at Glass Doctor in 10 minutes. Great service, friendly people, I refer all my friends to Glass Doctor for chip repair and windshield replacement.

    Deseret Glass - Shaun's Business card

    Deseret Glass

    (13 reviews)

    My windshield looks perfect and the installation appears to be perfect but interestingly, my hood…read morelift supports stopped working and I am under that hood nearly every other day.

    I do not typically leave business reviews. I am posting this for others to be informed and to…read moresummarize the service issues I encountered. When obtaining quotes for a windshield replacement, this company was not the lowest bidder. I selected them because they represented themselves as providing high-quality service and cited a national accreditation. Service was scheduled for December 4, 2025. Prior to the replacement, I informed the technician that a dash camera was mounted on the windshield. He stated this would not be an issue and that he would remove it, with the understanding that I would reinstall it after the replacement. During the installation, the technician cracked the windshield from the interior while attempting to attach the rearview mirror. I understood that mistakes occur, and it was agreed that the windshield would be replaced the following day. On December 5, 2025, the windshield was replaced a second time. After the technician left, I discovered that the windshield wipers did not work. This occurred during a storm, and I had to wait over an hour for a third visit to correct the issue. I was informed that the wipers had not been reinstalled properly on the gearbox. After these visits, I was left to vacuum glass shards from the first broken windshield out of the vehicle. On December 21, 2025, when I attempted to reinstall the dash camera using the USB cable that had been left accessible near the headliner as agreed, the device did not receive power. It was later determined that the dash camera wiring had been damaged during one of the windshield replacements, causing a short and a blown fuse. The damaged wires appeared to have been twisted back together and tucked into the headliner, which was extremely concerning. On December 22, 2025, I requested a call from the business owner to discuss these issues. Instead, I received a text message stating that safety concerns are taken seriously and that I would be contacted shortly. No further contact occurred until January 7, 2026, when I was informed that the company would not accept responsibility for the wiring damage but offered a negligible discount for the windshield. I declined the discount and was seeking acknowledgment of responsibility rather than continued deflection. I can only hope this experience is an outlier. The attached video (explicative warning) shows the dash camera functioning at the time it recorded the initial windshield cracking during installation, and the attached photo shows the damaged wiring as discovered. There are additional and unfortunate details, but I am only summarizing the main issues and am ready to move on. Altogether, this turned into multiple appointments, follow-ups, cleanup, and troubleshooting that took far more of my time and energy than I could have ever imagined.

    Safelite AutoGlass - windshieldinstallrepair - Updated May 2026

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