The place was clean and not cluttered. The worker greeted us immediately and asked what we were…read morelooking for. The prices were good and they had a clearance section with a lot of variety.

TLDR: Ethan and Molly are excellent, top notch service! GO they have all the gear and more!…read more Husband needed pants and boots for work. Ended up one shop stop at 5.11. Ethan and Molly are pros, they know the products, and answer all your questions. Excellent gear, they've got it all - boots, socks, pants, shirts, belts, and packs to hold it all. Fyi "5.11" comes from the highest rock climbing level of difficulty.

I went to MW for a suit for a wedding and as it goes, some pants had to be "adjusted." The…read morealterations were done quickly, and the suit came out looking pretty impressive. Thank You to Tiffany, extremely helpful and just the best at what she does. Thank you again. Happy customer, will return to this store.

Service takes forever, we scheduled 2 weeks for a suite to be fitted for my son. The suite wasn't…read moreready even a day after the day they said it would be ready. Would not recommend this location....

I came here looking for a tuxedo shirt for an upcoming gala. I saw the one I wanted online, but…read morethey didn't have it in the store. However, the sales associates happily helped me search for it until we finally gave up. I then started looking for a large black bow tie, but they didn't have that either. The assortment of apparel on the men's side is good, but I wish they carried a couple more items. The service is great tho. Everyone from the sales associates to the cashiers were friendly and helpful. I ended up buying some socks and underwear which were at a great price. I saved about 30-40% of the original cost of the items. I'll come back again in the future when I have the time to really sort through the stacks.

Extremely difficult to shop at this location. All three managers are very rude. Simple returns with…read morereceipt and in the window return. They look at you up and down and judge. Unnecessary I'm a regular customer. But this location I've decided I'm done.

Just went during my work trip to stock up on some shirts!…read more Gentleman at the store was very helpful and kind, i also happened to find some great clearance options while I was there!!!

I am easy to please. I came to this Jos A Bank store in Sugar Land was because I don't want to pay…read morethe toll to Memorial City store. When I got there, I found parking right in front of the store. I guess it was due to t0he rain, I was the only customer at the store. A gentleman approached me and said "welcome to Jos A Banks." I like his attitude. I was desperately looking for a nice fitting dress shirt and a jacket. I have been suffering from unfitted suits to formal functions. Thank goodness, all events were dark. No one paid any attention to my outfit. But next year, I will be attending an outdoor wedding event. I definitely need something jazzy and snazzy. The only name I know is Jos A Banks. Seriously, I really don't know anyone else sells good looking shirts and jackets. Not to mention, I was wearing Jos A Bank's sweater when I walked in to try on other clothes. I wish I know the salesman's name. He was very knowledgeable and polite. I was rookie with formalwear. He took his time to measure my upper body to find me the best fitting suit jacket and dress shirts. He taught me the difference of shirt styles: Slim Fit (definitely not me), Tailored Fit (that's me) and Traditional Fit (I will get there one day). There was a jacket I saw online. As soon as he saw the picture, he guided me to the dinner jacket section. Yup, that's exactly what the picture shows. I sure will come back during the holidays. I know there are some sales coming up. I want to attend more events to show off my updated wardrobe.

I came in saw what I needed . I asked if there was any . And they told me right away what I wanted…read moretoo hear . Great people and good service

Started in shoe department and was approached by Ify and Jovon, great job! Dillards obviously big…read morebox retail so nice to see customer facing. Marie got us as we walked through perfume and cologne. Friendly folks here. Nice.

First colony Dillards watches, ridiculous customer service. On top that the store manager has…read morenothing to say, she was just looking my face. I purchased a wrist and I was told that it is unisex, when I went home on website it clearly says it is men's. I asked them to even exchange for women's watch, i did not ask for my money back. Even the sales person didn't tell me before resizing it that it is not returned after resizing. I purchased $530 wrist watch with false information that it is unisex, and then refused to even exchange it. Never used it, packed as is. Customer service sucks here.

I have been to plenty of Macy establishments. I have also made multiple purchases and returns to…read moreMacy establishments but I have never been given the run around to make a simple return for men's cologne. I purchased a cologne from one location and needed to return it to a different location. I visited this location which was full of staff and every counter had someone available to help me but I was literally told to go to a different counter after speaking to about 3-4 people until someone told me to go upstairs into the men's section to make the return. I hope they create a better system for returns because I should have been directed to customer service or even just been assisted by anyone to make a return. Needless to say, I have been discouraged on making purchases from Macy's since their return process is so time consuming and difficult.

I had to get my makeup that was on sale. Estee Lauder is NEVER on sale. I just had to go get it…read morebefore the sale was over. My sales associate was very accommodating. Ten stars.

Almost 6 months ago I wrote an update.... and at the end of the update I said "I wouldn't be…read moresurprised if the next time we do go, its the going-out-of-business sale" Sadly, I was right. I'm not surprised, though, because this location was definitely starting to look like nothing nice was coming in. At first, I thought they were trying to go for a more mature crowd. Then the google reviews were starting to claim that the store was looking more and more empty. It had a good run about 4 years ago I do admit. There was really nice clothes for everyone. Now its a ghost town. Pick up what you can while you still can.

Overall review of 2 is generous. I guess there are some rare good associates that are holding that…read moreplace up. Ask me for a membership? Forget it!!! I haven't been to Off saks in some time. I have always loved coming to the store in years past to find designer brands not sold elsewhere. I don't remember being so rudely treated. I understand it's right before Christmas, but there was hardly anyone in the store maybe 6 to 10 other customers. My husband asked to see the watches and couldn't get more than a nonresponsive head nod from young female cashier behind the main register. So he asked again and finally was helped by a very kind young Hispanic male gentleman who also checked us out. Separately while he was looking at watches, I had literally just tried on a dress, and asked a different sales associate, at the opposite main counter in front of the ladies dressing room if they had different sizes in Siena black with ruffles. She said she had never heard of that brand or a name that sounded similar. I told her I literally just tried it on, and she looked at me like I had two heads and said well if you can find it and stalked off. I found it on the website after questioning my own memory of events. I, myself, and my husband have both worked in retail in the past, so I understand being both an employee and a customer. And now in our professional jobs or in the past would never treat someone like this. In a matter of 15-20 minutes I was so put off by humanity. It's awful that this is the only local off saks store. But I'll be sure if I ever need anything never to come back to the store. i'll be doing all my shopping online if at all from saks or off saks

1 star. My boyfriend…read morewent into SuitMart to pick up my dad's suit that was being tailored. Since he also needs a suit for a wedding this Thursday, he decided to quickly try on a few suits to see what size fit him while he was already there. He had just gotten off a yard job and had a little grass on him, but he was not dirty and was not trying to wear the suit around he was simply trying it on for a minute to figure out his size because he didn't have time to go all the way home, change, and come back. Instead of speaking to him respectfully, one of the employees immediately gave him attitude and said, "Why are you trying on the suit while being so filthy? You know better than that." He laughed at first because he genuinely thought she was joking, but she kept going and was rude and disrespectful. If there was concern about the suits, that could have been handled politely. There was absolutely no reason to embarrass him or speak to him that way. He was already there picking up a tailored suit and trying to shop for another one, and instead he was treated unfairly and made uncomfortable. Very disappointing customer service. No customer should be spoken to like that.

Priscilla is an amazing person, very sweet, very respectful. Needed a suit last minute and this was…read morethe right place to come to. Priscilla helped me choose one according to my preferences & was very patient with me. shes the best. would 100% recommend.

Great place to find unique items. Stay patient & you will find it. I walked the entire store before…read moreI saw it. Shortly before they closed, earrings stood behind glass case. Staff is very helpful. Plan to return soon!

I came in earlier to sell a bag of clothes and two pairs of shoes (they had their own separate…read morebag). I was quoted 20 minutes on the wait time but it ended up being over 30 minutes, which is fine except another buyer came in after me and their buy was completed before mine. I only sold one item for $8, which doesn't make any sense because I have name brand items and they are in better and cleaner condition compared to what's in store. Like I said, I probably will not do any selling or buying anytime soon because the integrity and value of this place has really gone down in the last year and a half or so. One of the items I saw on the floor today was a Lululemon workout top for $28 and the biggest problem was that it had a giant stain on it. Granted, you should wash any items you thrift, but it shouldn't be sold on the floor in a dirty condition and for $28. Crazy! Save your time, money, and/or items to sell and go elsewhere unless/until this store location shapes up again and realizes true value and integrity for its items and what's sold in store.