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UniKlean

5.0 (3 reviews)
Closed 8:00 am - 8:00 pm

Services - UniKlean

Carpet cleaning

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Stanley Steemer

Stanley Steemer

2.0
(61 reviews)

I needed my dryer duct cleaned. The crew that came was nice, but they did not have the appropriate…read moreequipment to reach my dryer vent. They attempted to clean it from the inside, used my central vacuum (I did offer to let them use it as all they had was an under powered portable) and with their brush, rod extensions, and air nozzle tip could not reach the end of my vent run. My vent meets building code - A company claiming to be able to clean a vent that is built to code should have the tools to do so. Their ladder would not even reach above one floor, at full extension landing in the middle of my home's windows. They did not have a bridge to safely use the ladder to bridge the window. Any painting company has bridges for just this purpose. How can a duct cleaning company not have this? How can their air hose and extension rods not reach the length of a duct that meets building code? I was charged for the cleaning, but the duct remained blocked. I called back, and they sent the same crew, with the same tools, and were unable to clear the blockage. Their solution? Offer a $25 consolation 'refund' because their 'reputation' is so important to them. I will include a copy of the email I received from their customer service below: xxxx xxxxx (name removed) 4:33 PM (1 hour ago) to me Hi Mr. XXXXX, Given the circumstances, a $25.00 refund is the only option available.  A full refund is not applicable because we were allowed to attempt to clean and we went out twice and tried.  We were willing to go into the attic for further access but were not allowed to.  If you do not want to accept this,  you don't have to, but I would like to give you something back as we do acknowledge your dissatisfaction.  If you dispute the charges, we will challenge it and the partial refund offer will be off the table.  Please let me know how you would like to proceed. Thank you, xxxxxx xxxxx (Name removed) Branch Support Administrator Baltimore | Rockville | Alexandria | Gainesville | Richmond | Hampton | Minneapolis Stanley Steemer | 5611 Wellington Rd. Ste.107 | Gainesville, VA 20155 P 800-257-8336 | D 571-364-7246 What is NOT mentioned is my vent is not easily accessed from the attic - and after they first attempted to clean from the outside and could not (ladder just a little too short, and no window bridge) and couldn't clear with standard tools, they wanted to enter my attic full of blown insulation. If I had known this was even a possible approach, I would not use them. Disrupting blown insulation, even using boards to bridge trusses, does not ensure the insulation will not be compressed and lessen the ability to insulate. I have worked as a career lieutenant for a municipal fire service for over 20 years and have been in many, many attics. I would clean my own vents, but I don't own a 24 foot ladder and I don't use work equipment for home use - hence me calling Stanley Steamer. I can only say that I am completely dissatisfied with the end result. So much for a guarantee. Well, I hope the fee they charged will be worth the review I am leaving - because I plan on leaving more on many more review sites. Everything I posted here is true, other than the location listed for me (privacy reasons I don't list my real location, but it is in MARYLAND, not CALIFORNIA)

I am cross-posting my review left on Google here. I live in Middle River, MD and used Stanley…read moreSteemer for air duct cleaning for the first and last time. Bottom line up front: I paid $730.00 for a terrible job done. My review is below. The two technicians (Robert and Dorian) that came to my essentially new townhome made a complete mess and I recommend that nobody use Stanley Steemer unless they truly have no other choice. I did not realize that I needed to walk around and monitor their air duct work like I'm a teacher and they are small children, for the money. We received a text message saying they were going to be here soon, so we were waiting, but apparently they stopped for lunch first, and showed up when they felt like it. We both were working from home and would prefer if the arrival window they provide is accurate. When they finally came, the equipment they used was dirty (the huge suction pipe they put together throughout my home should have had some plastic underneath it - I had to vacuum all of my stairs after they left) and extremely invasive to my home. My front door was left wide open for a long time, letting all sorts of insects in that I was stuck finding and killing, and when I rushed out in my house slippers to ask why they couldn't use the garage, one of the technicians mentioned he was going to put the screen up. That should have been done as soon as they opened the door. Shouldn't have taken me running out to facilitate the install of that. They also never bothered to cover their shoes and walked throughout my carpet with their shoes on. I had to wipe down my floors and vacuum all of my carpet that night while dealing with plantar fasciitis. They used my stainless steel dog water bowl (that had water in it) to help prop my door open. Upon observing everything after they left, I had to vacuum large amounts of debris they left in my laundry room and master closet, use magic eraser to remove stains from doors and walls, and we realized that they put a dent in some of the equipment in our utility room and damaged the paint on the ceiling around some of the vents. There are fingerprints on our white vents and they put a screw next to one where there never was a screw before. Now I have to pay someone else to come fix their damage. All of this for nothing. Robert said our vents were pretty clean and we didn't need to call them for another 5 to 7 years.

UniKlean - carpet_cleaning - Updated July 2026

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