Update: I decided just to come anyways, and ofcourse like normal they took right in. Jeremy was my service advisor and was the last time. It's because of service advisors like him is the reason I come back to Unicars. He gives the best recommendations and ensures all his customers are taken care of. I always use Unicars for all of my service needs for my Honda Accord, but after today's recent phone call experience I probably will never. I think it's the same lady who answers the phone, but she has the worst attitude. The service techs here always provide such excellent service, the same should be taught for the phones. She was rude and very short. I have always walked in, and people should be allowed for walk ins with emergencies like needing new tires due to having no thread. She stated no, there was no walk ins today without any explanation. Now, I have to go to America's Tires when I would of rather have went to Unicars. read more

I am very satisfied with the service I received from Unicars Honda . The technician's always greet you with a smile . I have been taking our cars to Unicars Honda for the last 5 years and they always perform well. Specially their service Manager Carl Coggins is very professional and friendly. Carl Coggins should be commanded for doing such an outstanding job. read more

Stop by for an oil change. Got me out in 1 hour. Excellent service! Keep up the good work.

This places is 5 stars hands down to the service boys props ; they were thorough with the parts that needed to be fix on our Honda Pilot ; Jeremy was the person that took care of the explaining and was completely understanding that I was on a budget and what needed to be taken care of first he broke down every single detail for me read more

Awesome customer service.. just top notch I went in with a trade & drove away with a brand new car Carlos & Anthony made the entire car transaction incredibly easy read more

Raul in service Dept was awesome . AAA towed car there and it got taken care of by talking on phone and I was able to pick car up same day.

Above and Beyond Great Service From Benjamin, i went in to for an overdue oil change and have my vehicle serviced. I was right away helped by Benjamin S. he greeted me with a smile and took my information. he was very attentive to all my questions and concerns. he has a great attitude and awesome personality, I felt like i knew the guy! even offered me courtesy ride back to work. you are awesome Benjamin. you made something we commonly hate doing like getting an oil change so pleasant and easy. Thank You! read more

Was in and out supper quick, went for a new battery and was out within about 15 mins, thank you Francisco the service advisor for the supper quick service! read more

I am actually shocked to see someone else had a similar problem to mine only 14 days ago! Apparently his concern was not brought to the service department as promised. Today I sat on hold for 11 minutes. The service department didn't even let me get a word in before putting me on hold. And just when I thought I was finally going to talk to someone...they hung up on me. I literally heard the service department pick up my call and hang up. I tried to call back only for it to ring with no answer. It is so rude to just hang up on people that are on hold once it reaches 6pm. I understand the department closes, but have the decency and human kindness to manage the people you put on hold! I was returning a call and of course no voicemail message was made either, so I hopefully everything is alright. I get it, you're busy, but that's no excuse for rude business practices. read more

Came all the way from Sacramento to purchase a car that they graciously held with a deposit for over a week. The car is wonderful, the process was quick, and no one was pushy. I've had lots of experience in dealerships and while I can't speak for the service side of things, the sales side was 10/10. Thank you Alphonzo for keeping in contact! Very important when I'm over 500miles away. read more

Unicars Honda - Auto Repair Near Me - Indio, California

Manny & Anthony were EXCEPTIONAL! They were so attentive and didn't make me feel pressured into anything like people expect to be when they're looking to purchase a new vehicle. I would recommend anyone who's looking to buy a Honda vehicle to go to to this location and ask for both of them. They are fantastic! read more

I will NEVER buy or lease car from here. Every staff from salesperson to service representative is very well trained to deceive you to pay more than you should. I went in for an oil change, which the finance guy told me it's all on them for 3 years when I leased my car. What they don't tel you is you have to pay A LOT for their recommended service in order to get free oil changes. For example, I took my car in for an oil change. I asked if it's going to be free 3 times. He did not give me an straight answer. I finally asked how much am I paying when I pick up the car. He finally said $130!! So if I paid for $130 worth of maintenance, he will give me the oil change for free. I asked what is included in "the maintenance." Apparently it includes tire rotation and two air filters! For $130? No thank you. You can buy the filters for $13 on amazon. Tire rotation for $30. Just do your favor and don't even think about doing anything to do with this place. My partner is very happy with his experience with the one at Palm Springs Motors. read more

Great customer service by Eduardo.

Gabriel was great. Nice and very helpful. Awesome person! And Anthony from Finacial was also great. The service was fast and easy. I will definitely recommend unicars and I will buy all my cars from them and go to them for all my services. Karl was also very helpful and did good work. I appreciate the team and my experience there was the best!! Thank you! read more

The team at Honda was great! With a scheduled service; I arrived, checked in, and car was on its way for a repair in the matter of no time! Every experienced has been great! And I appreciate the assistance read more

I want to thank Ramiro Magaña and Nicholas at Unicars Honda for being patient and providing us with excellent customer service! It was a smooth experience. Ramiro was friendly, answered all of our questions and concerns. So excited, my son's second vehicle lease! read more

Unicars Honda - 2019 Honda Civic - Auto Repair Near Me - Indio, California

Had the pleasure to have Angel in the service department help me out today, he was so pleasant and professional. I've been coming to Unicars Honda for over 20 years now and I'll keep coming back as long as I keep receiving great customer care like today. Thank you Unicars Honda and thank you Angel read more

Contacted dealership to cancel an appointment after reviewing my credit report which remains inaccurate. I tried to explain to the salesperson that it would be better to postpone the appointment to a later date. The salesman (George) rushed me out of the phone. Kept being belligerent, I was trying to explain what I was instructed because purchasing a car with my inaccurate credit would hurt me. He kept trying to insist and when I was about to finish the call he rush me out. I don't think I will ever be welcome there again if I get treated like that. Very disappointing. I am without a car since December when someone decided not to stop the red light. I will be sitting on the $ to buy cash.... read more

My appointment was not longer than quoted, everyone is being socially distanced and, of course, everyone is super nice.

Oil change, filled my tires and a car wash. Always great service, friendly staf.

Your service dept Is really good. But Mario has really been amazing, with the knowledge of my vehicle and time management. He is a great asset to Honda. Thank you, Andy Padilla read more

As a young adult not knowing the "ins and outs" of cars or even financing. I came here wanting guidance and hopefully a brand new car. Did not get that. Went there on a Sunday, January 14th and got a salesman who was completely unknowledgeable about the car I wanted. Constantly talked about himself, showed me a picture of his body from his phone (which could be considered sexual harassment) and not about what I wanted in relation to the car. He also showed my mom to the vending machine and proceeded to ask her if "I was single." Completely unprofessional and when brought to the attention of the superior, nothing was done in relation to wanting my business after something as disturbing as that. I waited for 2 hours to finally find out that the monthly payments were discouragingly high. The salesman did not try to make a better deal with me so I left. Chris, another salesman tried to help me via text and was very nice and when it came to making a deal he was talking about a lease on the car and not financing. I specifically wants financing and was confused to why he only ran the #'s for leasing. So, when I told him I could not do the lease he said that would be my only option. After that there was no further help. Long story short, if you want a car and to get really good and lower pricing, this place will not help you get there. Your best bet is going out of town towards LA where they will do anything to get your service. This place could care less if they got your business. Very happy I did not purchase a car through them. read more

Terrible service. I took my car for an oil change and the service man tried to swindle me by saying I had an oil transmission leak. He didn't r bother checking to see that the car was brand new with warranties. He was looking for an easy payout. read more

Big shout out to Jeremy Moreno in the service department!!! He was very helpful and got our car taken care of right away. We really appreciate his professionalism and attention he gave us. He was also personable and easy to talk to. He took very good care of us. Thank you Jeremy Moreno! read more

Took my car to get serviced, your service advisor Mario was very helpful and also gave the correct timing my car was gonna be ready. He's great I think he's awesome. He even helped me look for my Raybans that I lost there. read more

Overall it was a smooth process. Very helpful and polite staff. Would and will return for future vehicle maintenance. Thanks again!! read more

made contact with sales to get started on leasing a new car and basically got blown off by the sales department. kinda sad considering i'm highly qualified read more

3 hours for an oil change! Just please go somewhere else. Your time is definitely no valuable to them. Even when they say that everywhere. If they are understaffed why do they schedule so many appointments? Cuz trust me that waiting room was packed! read more

Had oil change/tire rotation, and transmission service. Done faster than I expected. Happy with service.

G and Carlos were very helpful and easy to work with during my purchase. They answered my questions and were knowledgeable about the car and took the time to work a deal both sides were comfortable with. read more

Although service personnel were very nice, their method of dropping your car off and picking up lead a lot to be desired. There is no organization of which customer is next and the actual space is quite limited to only a few customers. You are waiting with people who are dropping their car off and may need more time to explain their concerns with people who simply want to pay and pick up their car. Most dealerships have a separate cashier when picking up but not Unicar. Definitely frustrating and will try and find another place to have my car serviced. read more

The car ride service is clutch so i can drop off my car o service and maintenance and not have to wait for them to finish. They always keep me running 100% read more

Finally I was able to drop my car in and they fixed the problem. The systems that were not working were safety hazards on the road. Great job finding the problem and ordering the parts needed. read more

Everything went very smooth, George answered any questions and went above and beyond to get me what I wanted.. talked and went through everything very throughly, experience was top notch! See George for your car needs! read more

After coming back to have my passenger side mirror replaced and recalibrated, I received good customer service and was carefully explained procedures and my wait process. My wait was indeed 2.5 hours long however this time I was reassured that my vehicle was actually being worked on. read more

Awesome customer service from Alphonso our salesman!!! He had so much patience that helped us find the perfect car for my family. Also Randy the manager and everyone finance team. read more

I came in as a drive in with no appointment and the service department put me in and I got my car serviced thank you guys so much

If you google the "TOP 10 Car Dealer Scams", you will be experiencing almost every single one of those scamming techniques at Unicars Honda. I understand dealership is just like any other businesses which making profit should be one of their priorities. But I think there should be moral standards to follow and boundaries that shouldn't be crossed. On 17th of July 2017, me and my family walked in to Unicars Honda to check out the brand new 2018 Honda Odyssey. Initially, we were greeted with warm welcomes and smile. But things started to go downhill once we expressed our interest of buying the new Honda Odyssey. And here are some things that people should watch out for although there are many more: 1. They asked for my driver's license for basic information and credit check. It was definitely a mistake because it was one of their technique to keep you there. I was in the dealership for over 3 hours. I attempted to ask my DL back and every time they would ask me to wait and they would come back with more numbers but no DL. Needless to say, the technique worked on me because I bought the car from them. 2. Do not trust anything that they tell you unless they are willing to put things on a due note in writing. And it was the mistake that I made. Just a little background information, I am an active duty service member. I was on leave during this time and my leave was ending on the 25th of July. And if I did not make it back by the 25th of July, I would become an Absence Without Leave (AWOL) and I could be punished under military justice. Also, I'm stationed at Ft Hood, TX which was 21-hour drive from Cali to Texas. Therefore, it was vital for me to get the car immediately to make the commute. It was the main reason that I considered purchasing the Odyssey in the first place. On the 17th of July, I repeatedly emphasized to the dealership that I would accept the offer only if they could promise the immediate delivery of the car. Initially, they promised me the car would arrive in 24 hours and I would get the car in cars in three days under the worse scenarios. But none of those promises were true. The car didn't arrive the next day nor three days later During this time, I tried to contact the dealership but it would always go to voice mail and they would replied a day later by text. Therefore, I had to make the commute to the dealership (which was a four-hour drive for me) in order to get some update on the situations. On the 20th of July, It was my second time at the dealership. Since I was present, one of the managers had to help me to find out the status of my car. And apparently the car was just built and still in Alabama when they told me initially the car was in-transit and could arrive in 24 hours!? (lie) So, they promised me again it would 100% arrive between the 21st-23rd of July. Again, I felt for the lies again. The car didn't arrive in time as their promise. Also, they continued to ignore directly speaking to me and only replied by text. On the 23rd of July, I made my third trip to the dealership (another four-hour commute). This time I demanded a due note. Eventually, they promised the car would arrive the next day otherwise they would pay the shipping and my plane ticket for the total of $1300!? Do you think that was enough to ship a car and fly a family of 4? That was beside the point. But, again I had no choice to accept the due note. Finally, on the 24th of July, the car arrived at the dealership but with a different color!!!??? I accepted the delivery anyway because I just had to go. 3. The financial processing was another trap of its own. One main thing was the extended warranty. Initially, the dealership sold me an extended warranty for $3000 for 6yr/120mi coverage. In addition, they told me if I get the extended warranty through them I would qualify for $500 military discount (big lie). Later, I found out on Honda website that the military discount was given to all service member who purchased a 2017 or new Honda and use Honda financing. Also, they said the extended warranty would lower your APR which it was not true either. There were so much more I can say about my situation and I could probably write for days. The bottom line is I understand dealership needs to make money and I have no issue with giving people that profit. As a matter of fact, I accepted a price for the car which left the dealership with a great profit margin and accepted a much undervalued trade-in offer. But the way that they run their business is absolutely terrible. The dealership never put their customer first instead they put making money as their only priority. In my case, I could have been an AWOL Soldier and jeopardize my career. Overall, it was absolutely the worse car buying experience I ever had. And my family was so stress out during the entire process. I would not wish upon on everyone else. I would advise people to do your research and try to avoid what happened to me. Tony read more

Went in for routine oil change. Very good customer service from Benjamin. They forgot to put the car thru the wash and he made sure it was done before I left. Very nice young man. He's an asset to your business. read more

I am starting to think I have a big S on my four head for sucker. I have two doctorate degrees and I'm pretty smart but I don't know everything and because I'm honest with people I expect that from others. I am sitting in the waiting room at Unicars because they convinced me that I needed $145 fuel injection clean out, even though I've had the car for only 13 months. I complained about it but they insisted that the "parts" were worth $145. I told him I was feeling ripped off but he said it was so important for my fuel mileage and of course who doesn't want better mileage? But now my research has shown me that this was an unnecessary procedure. I am one year into a three-year lease with them, but plan to do all my servicing elsewhere. I am a low income senior and feeling very ripped off right now. read more