Review of Nordstrom Rack - Salt Lake City (11/22/2025) On…read moreSaturday, November 22, 2025, I was shopping at the Nordstrom Rack in Farmington and realized they didn't have the size I needed in a pair of Max Studio pants. When I got home, I called the Salt Lake store to see if they might have them. The woman they connected me with in the women's department--around 5:00 PM--was incredibly helpful. She checked the computer, saw the pants were not available online, and kindly asked if I would hold while she had someone check the floor. She not only found the pants in the size I needed, but also located the matching jacket. I was so grateful for the time and effort she put in. Since they weren't able to hold the items, I drove from Layton to the Salt Lake store right away. Fortunately, the items were there when I arrived, and I was able to make my purchase. (My purchase experience is a different story--see separate review.) Thank you, Nordstrom, for training your employees so well. This young lady was efficient, attentive, and just as capable as the staff at the full-line Nordstrom stores. Her help truly made my day.

Parking here isn't great, but we managed to find a spot. The selection is large with lots of deals…read more My husband needed some new shoes for work, and they had the brand he wanted for a lot less. This location has a lot of clearance and big mark downs. Some things are a little more expensive, but they are still way less than at the normal department store. The lady checking us out moved slowly and continued to push us to buy the Nordstrom credit card after we repeatedly said no. A little annoying but no biggie since I know it's her job.

Been here twice and found a really cute sweater with adorable little foxes on it that wrap around…read morethe sweater so it looks like they're frolicking. Came to this location because online it said my size was in stock here but alas when I arrived it was gone. The woman who helped me was able to find a sweater with a similar fit for me to try on so I would know whether the size I intended to order would fit to avoid having to drive back to return it if it didn't. She also was able to order it for me and it turns out if you place your order at the store instead of online it was free shipping (not sure whether that was a promotion or whether that's standard but it makes me want to come back here again). Store is clean and well organized. Would come again.

This place has the worst customer service ever. I asked for a size check and one of the ladies…read morethrew a fit about it. A simple no would have been enough but she acted like I was asking her for the moon. She clearly didn't want to be there and it felt like she was being forced to work there. I love shopping at loft and this is the only store in my city, but they have lost a customer forever cause I am NEVER going back to see grumpy, rude "customer service" associates.

I've been coming to this Sundance outlet for as long as it's been open. Today was a very sad day,…read morewandering the half empty store. Legacy, and I wish all the employees the very best. Thank you for your years of service and the unusual and beautiful products you offered.

it's unkind to the consumer to advertise easy returns and then to suddenly refuse any outlet…read morereturns. I've been a steady shopper (both at the retail store and the outlet) for multiple years, but will now stop any further business dealings, due to these unfair practices.

This is my "go to" for chic and feminine fashions-and super affordable for us "recessionista's". I…read moreshop here rather regularly which means a few times a year. The styles run from sophisticated and sexy to romantic and frilly. Check out the basement for super cheap tops and discounted gowns. The accessories selection is okay-but there isn't much in the way of "nickel free" or "hypoallergenic" jewelry which is a must for sensitive skinned girls like me. Also the lingerie selection is a bit small but that's not the primary reason to shop here. The do carry a decent shoe selection but don't expect them to stock for every size-especially bigger sizes which are relatively absent. Store layout is pretty basic-which I feel they could jazz it up a bit more and make it even more attractive and fun. Staff is usually a little shy but friendly and helpful enough to suit. All in all a fantastic store and I am glad they are still in business.

tis place is not racist, love the people and clothes, fav boutique, it is my go to for gifts and my…read moredaughter love their earrings. I love the clothes, I am a bit addicted to checking new drops. love the staff, always prompt in getting back to me . I have even had some awesome sale items that I consider classic staples from here

Cute boutique and jewelry designs but do not stand behind their product AT ALL. Bought 3 necklaces,…read moreall "gold plated" and had a severe contact dermatitis reaction to them. Cannot return because they were worn. How on earth would I know that I was going to have an allergic reaction? I would rather pay a little more and buy from a designer or a store that will stand behind their product and materials used. Extremely disappointing customer service but on par with most fast fashion these days, unfortunately.

I love this place even if I am the oldest person in there. I regularly find clothes that are what…read moreare I like at far reduced prices than retail and in good or better condition. I am happy.

The sales staff is very good and amenable. I was surprised at the selection they inventory.read more

Organized and easy find find stuff. Friendly staff. One gentleman asked us if we needed any help…read moreand another instance directed us to an area with more discounted items because he noticed us looking a sneakers for my kids.

had a terrible experience at the Old Navy in Sugarhouse. Despite having five employees working,…read moreonly one was on the register, and a single transaction took over 12 minutes while no one else bothered to step in and help. The cashier worked at a glacial pace, showing no urgency whatsoever. On top of that, they did not accept cash that night, which is absolutely ridiculous. The store itself was clean and organized, but the customer service was awful. The manager on duty clearly saw the long wait at the registers multiple times and did absolutely nothing. It's clear that customer service is not a priority here. Don't waste your time--this location sucks.

Pib's is my go-to for all my outfit needs! Seriously, I should just start wearing a pin that says…read more"I got it from Pib's" everywhere I go. So much of my wardrobe is comprised of their clothes and I'm proud to say so! Not only do they offer a wide variety of vintage clothing, but their new styles are just as cute and freshly rotating. Not to mention, the year-round Halloween section is a must-see, since you never really know when you'll need a good costume!

Good selection. Relatively fair prices for most of their items! I like the setup of the store. You…read moredo have to plan to bring your items in on a reserved spot, so keep that in mind!

Service was great. My hat(s) were custom made for me. Sizing was perfect. Value was greatread more

If you struggle with having a large head these guys have you covered. I was fitted for my hat in…read moreabout 15mins and it was a breeze. Still waiting on it to be made and shipped. I will update my review when I get the final product. The hat wasn't a bad price either I think it was around 550 for the standard rabbit felt hat but they make it convenient to pay half up front and half when you receive it. All in all it was a great experience and if I'm back in Utah I will definitely be back.